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Added 14 mins ago
P&
restaurant assistant manager
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- Full-time
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VF
Facility Operator
Vivo for Healthier Generations
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restaurant manager
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Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
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Bilingual Wireless Sales Associate - Edmundston
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Edmundston, NB
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
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Assistant Studio Manager
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- $20 CAD / hour
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food services manager
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food services manager
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Shelter Resource Worker
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Shelter Resource Worker
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7779 - Store Manager
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Added 59 mins ago
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food services manager
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restaurant manager
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restaurant manager
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restaurant manager
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restaurant manager
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restaurant manager
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assistant manager, restaurant
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Security Agent
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food services manager
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Security Agent
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Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;

Oxford Properties Group

Guest Experience Representative

Calgary, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 5, 2026
Experience: 1-2 years of experience in retail
Posting language: English
Posted: Oct 6, 2026

Original job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere - come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are currently looking for a highly motivated Seasonal Guest Services Representative to join our team at Southcentre in Calgary.

At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction.

Reporting to the Guest Services Supervisors, you will serve as a brand ambassador for Southcentre, welcoming and assisting guests within a retail environment. Through thoughtful engagement, you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.

You Will Be Responsible For

Serving as a brand ambassador for Southcentre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
Anticipating guests' needs and proactively seeking opportunities to create memorable experiences
Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
Maintaining a thorough knowledge of the shopping centre's services, amenities, facilities, stores, and promotional activities and/or events
Actively promoting and selling Southcentre Gift Cards through proactive engagement and assisted selling techniques
Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments
Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement

Required Skills & Experience

Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
Availability to work range of shifts including days, evenings, weekends, and holidays

Preferred Skills & Experience

1-2 years of experience in retail
Hospitality or guest services environment is an asset
The ability to stand for extended periods throughout the shift and perform light physical tasks as required, including lifting boxes
Strong conflict resolution and problem-solving abilities
Effective organizational and time-management skills

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

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More about this job

Responsibilities

Welcome and assist guests as a Southcentre brand ambassador, providing proactive, personalized service and maintaining a refined guest services area. Promote gift cards and centre events, share information about amenities and stores, and document and follow up on guest concerns.

Requirements

A positive, friendly attitude and strong communication and interpersonal skills are required, along with the ability to engage guests, multitask in a fast-paced environment, and use common office software. Related post-secondary education is preferred; 1–2 years of retail, hospitality, or guest services experience is an asset, as is availability for varied shifts.

Skills

Customer Service
Guest Engagement
Hospitality
Communication
Relationship Building
Multitasking
Professionalism
Computer Proficiency
Social Media
Google Sheets
Microsoft Office
Gift Card Sales
Conflict Resolution
Problem-Solving
Organization
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Customer Service
Hospitality
Retail
Guest Experience
Brand Ambassador
Guest Engagement
Gift Cards
Assisted Selling
Promotional Events
Shopping Centre
Guest Concerns
Conflict Resolution
Problem-Solving
Google Sheets
Microsoft Office
Social Media
Multilingual Capabilities
Communication
Time Management

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