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Oxford Properties Group

Guest Experience Representative

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1-2 years of experience in retail (Hospitality or guest services environment is an asset)
Posting language: English
Posted: Oct 28, 2026

Original job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere - come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are currently looking for a highly motivated Seasonal Guest Experience Representative to join our team at Square One Shopping Centre in Mississauga.

At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction.

Reporting to the Guest Experience Manager, you will serve as a brand ambassador for Square One Shopping Centre, welcoming and assisting guests within a luxury retail environment. Through thoughtful engagement, you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.

Please note that this is a seasonal fixed term position until January 2027.

You Will Be Responsible For

Serving as a brand ambassador for Square One Shopping Centre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
Anticipating guests’ needs and proactively seeking opportunities to create memorable experiences
Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
Maintaining a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, and promotional activities and/or events
Actively promoting and selling Square One Gift Cards through proactive engagement and assisted selling techniques
Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments
Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement

Required Skills And Experience

Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
Availability to work range of shifts including days, evenings, weekends, and holidays

Preferred Skills And Experience

1-2 years of experience in retail (Hospitality or guest services environment is an asset)
The ability to stand for extended periods throughout the shift and perform light physical tasks as required, including lifting boxes
Strong conflict resolution and problem-solving abilities
Effective organizational and time-management skills

#IND1

#IDOAC

This posting is for an existing vacancy.

The expected hourly range for this position is $18.00-$19.00 per hour.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

Apply About employer

More about this job

Responsibilities

Represent Square One Shopping Centre by welcoming guests and delivering proactive, personalized hospitality-led service. Provide information and directions, promote gift cards and events, maintain service standards, and document and follow up on guest concerns.

Requirements

A post-secondary education in a related field is preferred, along with a positive attitude, strong communication skills, and the ability to engage guests and work professionally in a fast-paced environment. Candidates should be proficient with computers and available for varied shifts; 1–2 years of retail experience is preferred, and the role requires standing for extended periods and performing light physical tasks.

Skills

Guest Service
Customer Service
Hospitality
Guest Engagement
Communication
Interpersonal Skills
Relationship Building
Conflict Resolution
Problem-Solving
Multitasking
Professionalism
Gift Card Sales
Organization
Time Management
Google Sheets
Microsoft Office

Benefits

Group Benefits
Retirement Plans
Annual Incentive Award

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Guest Services
Customer Service
Hospitality
Luxury Retail
Brand Ambassador
Personalized Service
Guest Engagement
Gift Cards
Assisted Selling
Promotional Events
Guest Concerns
Conflict Resolution
Problem-Solving
Google Sheets
Microsoft Office
Social Media
Retail
Shopping Centre
Service Standards

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