Systems Analyst

Systems Analyst

Employment Type: Full Time, Permanent

Division: Corporate

Location: Cambridge, ON

Who We Are

Parrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

The Role

We are seeking a Systems Analyst to join our corporate team. This role is responsible for providing technical assistance and troubleshooting to end users of software applications and systems, both remotely and in person. They will ensure applications and systems run smoothly, process support tickets promptly, and assist with configuration and user maintenance.

Day to Day

• Respond to daily support, system admin, and change request tickets in JIRA
• Lead interviews with subject matter experts to understand and resolve issues
• Translate business requirements into functional specifications, use cases, or user stories
• Document and present system and configuration requirements
• Assist with ongoing maintenance and upgrade cycles of business applications and determine operational impacts of vendor maintenance/upgrade packages
• Support system implementation, testing, user acceptance, and post-deployment activities
• Analyze and research issues/system errors and integration errors
• Perform advanced troubleshooting across applications, operating systems, hardware, and network-related issues by collaborating with several internal and external teams
• Analyze trends in tickets/support, identify recurring issues and proactively recommend problem management actions
• Support testing and quality assurance by writing unit tests, conducting integration testing, and assisting QA efforts to meet defined acceptance criteria
• Participate in analysis, documentation, and requirements gathering for software changes and new functionality to improve existing systems
• Resolve escalated incidents and service requests; lead resolution of high impact/priority incidents ensuring incidents/requests are documented accurately in Jira
• Ensure adherence to SLAs and internal support standards

What You’ll Bring

• Bachelor’s degree (or equivalent) in computer science, information technology, business analyst and/or professional certification in Software, IT or Analyst practices
• At least 2–5 years of experience as a System Analyst or in a similar role
• Strong understanding of systems design, software development lifecycle (SDLC), and project management methodologies (Agile, Scrum, or Waterfall)
• Strong analytical and problem-solving skills, with the ability to interpret conceptual situations
• Good understanding of software development principles and practices such as testing, debugging, and optimization
• Excellent communication and documentation abilities
• Attention to detail and strong organizational skills
• Ability to work collaboratively with cross-functional teams.
• Knowledge of task tracking tools (e.g., Jira) to facilitate effective project organization and communication
• Interest in leading and managing people
• Willingness to travel within Canada

Why Join Us  

At P&H, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

• Comprehensive Health Coverage (Medical, Dental, and Vision)
• RRSP Matching Program
• Paid Time Off and Wellness Initiatives
• Learning and Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program

Apply Today!

We thank all applicants, however only those selected for an interview will be contacted.

P&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.