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Added 7 mins ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 36 mins ago
B
Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
Nous recherchons un professionnel motivé pour soutenir les opérations et la performance globales de notre propriété. Ce rôle impliquera la coordination des activités quotidiennes, la…
Added 36 mins ago
S
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
- Full-time
At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term…
Added 51 mins ago
PI
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
- Full-time
When inspections fail, the Courier advises the unit manager
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
GS
Gestionnaire immobilier
Groupe Shapiro
Montreal, QC
- Full-time
Relevant du Vice-Président, Opérations, le ou la Gestionnaire Immobilier sera responsable de la gestion d’un portefeuille d’immeubles commerciaux et collaborera étroitement avec les équipes…
Added 3 hours ago
MA
Multi-Unit Clinic Manager
Massage Addict
Ottawa, ON
- Full-time
The Multi-Unit Clinic Manager is responsible for overseeing all daily clinic operations, maximizing results through revenue growth initiatives, and ensuring effective recruitment,…
Added 3 hours ago
R
Procurement Manager (Contract)
RTX
Calgary, AB
- Full-time
We are seeking an experienced Procurement Manager, for a 1-year contract, to oversee and lead all purchasing activities, processes, systems, and tools. In this role, you will support a team…
Added 3 hours ago
BR
Directeur des opérations / Manager, Operations
BGO Real Estate
Montreal, QC
- Full-time
Nous recherchons un professionnel motivé pour soutenir les opérations et la performance globales de notre propriété. Ce rôle impliquera la coordination des activités quotidiennes, la…
Added 4 hours ago
Section Manager, Special Constable
CityofOttawa
Ottawa, ON
…improvement of an assigned section within the Special Constable Unit, Transit Services. This includes managing Team Leaders and staff, overseeing service delivery and deployment, ensuring…
Added 4 hours ago
T
Carrier Manager
Teltonika
Toronto, ON
- Full-time
We are seeking a highly motivated and experienced Carrier Manager to develop, manage, and strengthen relationships with mobile network operators (MNOs), mobile virtual network operators…
Added 4 hours ago
UO
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
- Full-time
The Coordinator reports to the Manager, Programs & Innovation, with accountabilities to the executive director and OSLE's academic directors. This role provides strategic support to OSLE's…
Added 4 hours ago
CC
Assistant Store Manager
Canna Cabana
Taber, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 4 hours ago
TM
Manager, Program Delivery
Toronto Metropolitan University
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived…
Added 4 hours ago
S
Senior Real Estate Manager
Subway
Toronto, ON
- Full-time
At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term…
Added 5 hours ago
Supervisor, Field Operations - Water Operation (Construction)
City of Regina
Regina, SK
This position is responsible for leadership and management of a work unit responsible for providing city-wide operational, construction, preservation and maintenance programs and services…
Added 5 hours ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Canada
- Full-time
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 5 hours ago
PA
Client Project Manager 1
Pace® Analytical Services
The Pas, MB
- Full-time
…science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and…
Added 5 hours ago
T
Mainframe Software Engineer II
TD
Toronto, ON
- Full-time
Strong communication skills with the ability to collaborate effectively across engineering, infrastructure, operations, and business teams.
Added 5 hours ago
T
Senior Business Support Analyst
TD
Toronto, ON
- Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…
Added 5 hours ago
D
Manager
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector. You are responsible for…
Added 5 hours ago
Courier Utility 073
Purolator
Grande Prairie, AB
When inspections fail, the Courier advises the unit manager
Added 5 hours ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Kanata, ON
- $19 to $21 CAD / hour
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 5 hours ago
M
Senior Manager, GO Expansion Operations
Metrolinx
Toronto, ON
- Full-time
Senior Manager, GO Expansion Operations provides management and oversight through an Operational lens to support the transition to the modern and expanded GO network.

Pace® Analytical Services

Client Project Manager 1

The Pas, MB, Canada

Compensation: $50,000 per year · Full-time

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Job details

Pay: Compensation: $50,000 per year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Shift

8 am to 5 pm Monday through Friday

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager I

Hours: Monday through Friday, 8:00 AM - 5:00 PM

Compensation: $50,000 per year

Summary

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
Identifies and resolves project issues promptly.
Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
Works closely with cross-functional teams to ensure project outcomes align with client objectives.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

None.

Required Knowledge And Skills Required Knowledge

Principles, practices, and techniques of customer service.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Correct business English, including spelling, grammar, and punctuation.

Required Skills

Performing and providing professional-level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT:

Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Responsibilities

Manage client projects from onboarding and setup through sample tracking, laboratory coordination, deliverable review, invoicing support, and project closure. Maintain client relationships, resolve issues, communicate project status, and support retention, renewals, and growth opportunities.

Requirements

Requires a bachelor's degree in business administration, chemistry, biology, or a closely related field, plus two years of customer service experience, or an equivalent combination of education, training, and experience. Candidates should have customer service, communication, reporting, presentation, planning, and relationship-building skills, along with knowledge of applicable regulations and computer systems.

Skills

Customer Service
Project Management
Project Planning
Client Onboarding
Client Training
Issue Resolution
Project Monitoring
LIMS Data Management
Quality Assurance
Client Retention
Contract Renewals
Upselling and Cross-Selling
Status Reporting
Cross-Functional Collaboration
Oral Presentations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Voluntary Benefits
Paid Holidays
Paid Sick Leave
Paid Vacation
Health Savings Account
Wellness Program
Flexible Spending Accounts
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Legal Coverage
Identity Theft Protection

Visa sponsorship

Not detected in the job text

Keywords

Client Project Management
Customer Service
Client Onboarding
Laboratory Services
Sample Receipts
Sample Collection
Sample Analysis
LIMS
Project Planning
Project Monitoring
Project Closure
Client Retention
Contract Renewals
Upselling
Cross-Selling
Quality Standards
Project Status Reports
Invoicing
Payment Support
Cross-Functional Teams
Environmental Services
Applicable Industry Regulations
Client Training

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