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Added 3 hours ago
EC
Industrial Technical Representative
Eaton Corporation
Delta, BC · Kamloops, BC · Kelowna, BC
- Full-time
Eaton’s Electrical sector is currently seeking an Industrial Technical Representative to join our team. This position can be based at our Delta BC, Kamloops BC or Kelowna, BC facility and…
Added 13 hours ago
AI
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc
Ottawa, ON
- Full-time
Provide direction and information to clients and from time-to-time service providers as required to ensure excellent coordination and execution of work with minimal disruption
Added 21 hours ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
Job Title: Technical Support Representative-Call Center
Added 1 day ago
US
Install Foreman
University Sprinkler Systems Inc
Delta, BC
- Full-time
While irrigation is a seasonal business, our Installation Foremen typically work full time, 11 – 12 months per year.
Added 1 day ago
S
Talent Pool - Journeyed Trade, Industrial Mechanic (Millwright)
SaskPower
Estevan, SK
- Full-time
Participate in the design and field modification of apparatus and equipment
Added 1 day ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
…the work and operational requirements, this position requires full-time physical presence in the office. As such, this position is not suitable for…
Added 1 day ago
MC
Lead Data Centre Commissioning Engineer & Project Manager
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
- Full-time
…maintainability, and failure modes, combined with the ability to manage technical delivery, change control, schedules, and interfaces across clients, contractors, OEMs, design engineers,…
Added 1 day ago
F
Technical Service Representative
Finning
Elkford, BC
- Full-time
At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this…
Added 1 day ago
IW
HDPE Sales and Service Support Representative (Open to Recent Graduates)
ICONIX Waterworks
Abbotsford, BC
- Other
As an HDPE Sales and Service Representative, you will work directly with customers to manage and support sales activities, coordinate projects, prepare quotations, process orders, and…
Added 1 day ago
AW
Customer Service Representative
Air Wise Sales Inc.
Hamilton, ON
- Full-time
2+ years in customer service, order management, project coordination, or account support, ideally in manufacturing, construction, or a technical field.
Added 1 day ago
PA
Client Project Manager 1
Pace® Analytical Services
The Pas, MB
- Full-time
…assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL…
Added 1 day ago
AE
Field Sales Representative
Arrow Electronics
AB
- Full-time
…forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.…
Added 1 day ago
TT
Foreperson, Wiring and Service (13701)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Reporting to the Supervisor, Wiring & Service, you will be responsible for overseeing, and supervising the work carried out in the Wiring & Service workforce (in stations, yards,…
Added 2 days ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Windsor, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 2 days ago
Sales Support Representative - Bilingual
Mettler Toledo
Mississauga, ON
Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues and support business growth.
Added 2 days ago
Spécialiste des ventes industrielles
Mettler Toledo
Quebec, QC
Un engagement à fournir un service extraordinaire sur notre équipement de pointe.
Added 2 days ago
S
Sales Support Professional (15 - 20 Month contract term role)
Siemens
Oakville, ON
- $40 to $48 CAD / hour
Design, test, and implement analytical reports and dashboards that track critical KPIs including sales representative performance, pipeline volume and quality, and revenue outcomes.
Added 2 days ago
Technical Support Specialist
Siemens
Montreal, QC
Providing first-line technical assistance via phone and email to end-users, including but not limited to locomotive engineers, onboard personnel, customers' operation center personnel,…
Added 2 days ago
M
Operations Leader, Edmonton Engineering
McElhanney
AB · Edmonton, AB
- Full-time
…share expertise and resources, connect opportunities across service lines, and achieve the best outcomes for our people, clients, communities, and employee-owned company. This approach…
Added 2 days ago
M
Customer Reporting Business Analyst
Manulife
Waterloo, ON
- Full-time
Excellent written and verbal communication skills, with the ability to explain complex information to technical and non-technical audiences.
Added 2 days ago
C
Claims Representative II, Auto
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Mississauga, ON · Ottawa, ON
- Full-time
As the Auto Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through…
Added 2 days ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
…offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and…
Added 2 days ago
GO
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 2 days ago
NS
Executive Director
Nelson Soccer Association
Nelson, BC
- Full-time
…now - we’re ready for our next chapter. It is a very exciting time to be part of NSA and shaping our future. We’re seeking an exceptional Executive Director to lead us forward. If you think…
Added 2 days ago
OC
Rider Support Representative
OneUp Components
Squamish, BC
- Full-time
Our Rider Support team answers the needs of OneUp Components customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service…

Pace® Analytical Services

Client Project Manager 1

The Pas, MB, Canada

Compensation: $50,000 per year · Full-time

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Job details

Pay: Compensation: $50,000 per year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Shift

8 am to 5 pm Monday through Friday

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager I

Hours: Monday through Friday, 8:00 AM - 5:00 PM

Compensation: $50,000 per year

Summary

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
Identifies and resolves project issues promptly.
Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
Works closely with cross-functional teams to ensure project outcomes align with client objectives.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

None.

Required Knowledge And Skills Required Knowledge

Principles, practices, and techniques of customer service.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Correct business English, including spelling, grammar, and punctuation.

Required Skills

Performing and providing professional-level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT:

Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Responsibilities

Manage client projects from onboarding and setup through sample tracking, laboratory coordination, deliverable review, invoicing support, and project closure. Maintain client relationships, resolve issues, communicate project status, and support retention, renewals, and growth opportunities.

Requirements

Requires a bachelor's degree in business administration, chemistry, biology, or a closely related field, plus two years of customer service experience, or an equivalent combination of education, training, and experience. Candidates should have customer service, communication, reporting, presentation, planning, and relationship-building skills, along with knowledge of applicable regulations and computer systems.

Skills

Customer Service
Project Management
Project Planning
Client Onboarding
Client Training
Issue Resolution
Project Monitoring
LIMS Data Management
Quality Assurance
Client Retention
Contract Renewals
Upselling and Cross-Selling
Status Reporting
Cross-Functional Collaboration
Oral Presentations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Voluntary Benefits
Paid Holidays
Paid Sick Leave
Paid Vacation
Health Savings Account
Wellness Program
Flexible Spending Accounts
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Legal Coverage
Identity Theft Protection

Visa sponsorship

Not detected in the job text

Keywords

Client Project Management
Customer Service
Client Onboarding
Laboratory Services
Sample Receipts
Sample Collection
Sample Analysis
LIMS
Project Planning
Project Monitoring
Project Closure
Client Retention
Contract Renewals
Upselling
Cross-Selling
Quality Standards
Project Status Reports
Invoicing
Payment Support
Cross-Functional Teams
Environmental Services
Applicable Industry Regulations
Client Training

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