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Added 2 mins ago
SB
Manager, Pipe Integrity
South Bow
Calgary, AB · Manulife Place
- Full-time
At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building our high-performing team with versatile thinkers who…
Added 2 mins ago
SB
Project Manager
South Bow
Calgary, AB · Manulife Place
- Full-time
At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building our high-performing team with versatile thinkers who…
Added 16 mins ago
I
IMPONEXPO BUILDER COHORT
ImpoNexpo
Toronto, ON
- Full-time
…consulting, freelance work, part-time employment, an existing business, investments, household income, service or gig work, or another lawful and non-conflicting source of…
Added 16 mins ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…the position of District Sales Associate. Reporting to the Manager, District Sales Associates, the successful candidate’s primary responsibility is to provide administrative support sales…
Added 16 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 16 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Vancouver, BC
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 16 mins ago
MF
Business Development Manager (Asian Services)
Mackenzie Financial Corporation
Vancouver, BC
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 16 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Montreal, QC
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 16 mins ago
MF
District Sales Associate
Mackenzie Financial Corporation
Vancouver, BC
- Other
…the position of District Sales Associate. Reporting to the Manager, District Sales Associates, the successful candidate’s primary responsibility is to provide administrative support sales…
Added 16 mins ago
MF
Business Development Manager
Mackenzie Financial Corporation
Calgary, AB
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 16 mins ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 46 mins ago
B
Associate Property Manager
BGIS
Quebec, QC
- Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
Added 1 hour ago
DF
Senior Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Toronto, ON
- Full-time
Reporting to a Senior Relationship Manager the Senior Associate will provide relationship management and analytical support in helping to grow existing relationships and develop net new…
Added 1 hour ago
M
Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Join Manulife's Global Wealth and Asset Management (GWAM) Technology team as a Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique…
Added 1 hour ago
GA
Application Developer
Gildan Activewear Inc
Montreal, QC
- Other
…its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel…
Added 1 hour ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and multiple distribution centers across US and Canada. The…
Added 1 hour ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
NB · Truro, NS · NS · ON · PE
…competitive dynamics within the territory. Identify and pursue new business opportunities, including new markets, partnerships, and distribution…
Added 1 hour ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and…
Added 2 hours ago
B
Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
Under the direction of the National Sales Manager, the Regional Sales Manager role is responsible for providing strategic leadership of the growth of BMO’s Digital Wealth Business.
Added 3 hours ago
B
Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
Added 3 hours ago
RT
Conseiller(ère) principal(e), Approvisionnement en énergie | Principal Adviser Power Procurement
Rio Tinto
Montreal, QC
- Full-time
Added 3 hours ago
FC
Project Manager FCC
Fidelity Canada
Toronto, ON
- Full-time
The Project Manager will support a multi-year enterprise automation initiative. They will be responsible for successful planning and execution of cross-functional initiatives that define…
Added 3 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 4 hours ago
PI
Territory Manager
Praxair, Inc - a Linde Company
Brampton, ON
- Full-time
Role Description The Territory Manager is a full-time, hybrid role based in Brampton, ON, with a mix of on-site customer visits and some work-from-home flexibility. This role is responsible…
Added 4 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
Monitors external markets to identify new partnership opportunities and engage in new business development.

Pace® Analytical Services

Client Project Manager 1

The Pas, MB, Canada

Compensation: $50,000 per year · Full-time

Apply About employer

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Job details

Pay: Compensation: $50,000 per year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Shift

8 am to 5 pm Monday through Friday

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager I

Hours: Monday through Friday, 8:00 AM - 5:00 PM

Compensation: $50,000 per year

Summary

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
Identifies and resolves project issues promptly.
Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
Works closely with cross-functional teams to ensure project outcomes align with client objectives.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

None.

Required Knowledge And Skills Required Knowledge

Principles, practices, and techniques of customer service.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Correct business English, including spelling, grammar, and punctuation.

Required Skills

Performing and providing professional-level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT:

Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Responsibilities

Manage client projects from onboarding and setup through sample tracking, laboratory coordination, deliverable review, invoicing support, and project closure. Maintain client relationships, resolve issues, communicate project status, and support retention, renewals, and growth opportunities.

Requirements

Requires a bachelor's degree in business administration, chemistry, biology, or a closely related field, plus two years of customer service experience, or an equivalent combination of education, training, and experience. Candidates should have customer service, communication, reporting, presentation, planning, and relationship-building skills, along with knowledge of applicable regulations and computer systems.

Skills

Customer Service
Project Management
Project Planning
Client Onboarding
Client Training
Issue Resolution
Project Monitoring
LIMS Data Management
Quality Assurance
Client Retention
Contract Renewals
Upselling and Cross-Selling
Status Reporting
Cross-Functional Collaboration
Oral Presentations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Voluntary Benefits
Paid Holidays
Paid Sick Leave
Paid Vacation
Health Savings Account
Wellness Program
Flexible Spending Accounts
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Legal Coverage
Identity Theft Protection

Visa sponsorship

Not detected in the job text

Keywords

Client Project Management
Customer Service
Client Onboarding
Laboratory Services
Sample Receipts
Sample Collection
Sample Analysis
LIMS
Project Planning
Project Monitoring
Project Closure
Client Retention
Contract Renewals
Upselling
Cross-Selling
Quality Standards
Project Status Reports
Invoicing
Payment Support
Cross-Functional Teams
Environmental Services
Applicable Industry Regulations
Client Training

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