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Added 9 mins ago
Store Manager
FOUR20
Canmore, AB
$46,500 to $60,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 9 mins ago
Used Car Sales Manager (Performance Honda Mayfield)
Performance Auto Group
Brampton, ON
Full-time
Performance Honda Mayfield is looking for a Used Car Sales Manager to join our dynamic team!
Added 9 mins ago
Multi-Unit Clinic Manager
Massage Addict
Ottawa, ON
Full-time
The Multi-Unit Clinic Manager is responsible for overseeing all daily clinic operations, maximizing results through revenue growth initiatives, and ensuring effective recruitment,…
Added 10 mins ago
Account Manager
Amrize
AB · Calgary, AB
Join Amrize as a Account Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building North…
Added 25 mins ago
Retail Store Manager in Training
Canna Cabana
Martensville, SK
Full-time
The Retail Store Manager in Training is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include…
Added 39 mins ago
Store Manager
FOUR20
Sylvan Lake, AB
$42,500 to $48,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 39 mins ago
Machining Production Manager
Safran
Mirabel, QC
Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 39 mins ago
Production Manager - Finishing
Safran
Mirabel, QC
Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 hour ago
Product Marketing Specialist (FlexSim & Fusion Ops)
Autodesk
Montreal, QC
Full-time
The Product Marketing Specialist, part of Autodesk Operations Solutions, will help define product positioning, naming, messaging, and audience insights for FlexSim and Fusion Operations,…
Added 1 hour ago
Part-Time Manager
Claire's
Barrie, ON
$17 to $18 USD / hour
Part-time
Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
Added 1 hour ago
Gestionnaire des contrats / Contract Manager
Genetec
Montreal, QC
Full-time
Le gestionnaire des contrats occupe un poste de haut niveau au sein de l'équipe « Deal Operations »; il est responsable de la gestion, de la gouvernance et du développement des ententes…
Added 1 hour ago
Carrier Manager
Teltonika
Toronto, ON
Full-time
We are seeking a highly motivated and experienced Carrier Manager to develop, manage, and strengthen relationships with mobile network operators (MNOs), mobile virtual network operators…
Added 1 hour ago
Relationship Manager Business Markets Intern
Royal Bank of Canada
Stellarton, NS
Full-time
As our Relationship Manager Intern, Business Markets , you will have the opportunity to establish and grow long-term relationships with new and existing small business clients. Your strong…
Added 1 hour ago
Retail Store Manager
Canna Cabana
Grande Prairie, AB
Full-time
The Retail Store Manager At 100 St, Grande Prairie, Alberta is responsible for the daily operations and profitability of the establishment according to set goals and business objectives.…
Added 1 hour ago
Vice President, Client Solutions- Global Transaction Banking
TD Securities
Toronto, ON
Full-time
…government, and financial institution clients worldwide. With operations across 32 cities globally, our teams deliver integrated expertise across Global Transaction Banking, Corporate and…
Added 1 hour ago
Sales Manager
Ecom Logistics
Toronto, ON · Greater Toronto Area, Canada
Full-time
…serving D2C brands and B2B shippers across North America. Our operations span two integrated companies: Ecom Fulfilment Inc. and Ecom Freight Inc., giving clients end-to-end visibility from…
Added 1 hour ago
Duty Manager (Assistant Manager in Training)
Splitsville Bowl
Waterloo, ON
Full-time
Manage day-to-day centre operations when acting as Manager on Duty.
Added 1 hour ago
Sr. Manager, Business Operations
Identity Digital Inc.
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
The Sr. Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as…
Added 1 hour ago
Senior Joint Venture Accountant
Brunel
Calgary, AB
$165,000 to $185,000 CAD / year
Full-time
…well-established oil & gas organization in Calgary. Reporting to the Manager, Finance & Administration, the successful candidate will play a key role in production accounting, financial…
Added 1 hour ago
Office Manager/Administrative Assistant
PBS Systems
BC
…the value we bring to your business. By strengthening Fixed Operations, Advanced APS helps guide your dealership toward increased…
Added 1 hour ago
Office Manager/Administrative Assistant
PBS Systems
BC
…the value we bring to your business. By strengthening Fixed Operations, Advanced APS helps guide your dealership toward increased…
Added 1 hour ago
Customer Support Advisor (CSA)
Brandt Group of Companies
North Bay, ON
Full-time
Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
Added 1 hour ago
Postmaster - Premises provided by Canada Post (Group Office) Clarke City
Canada Post - Postes Canada
QC · Clarke City, QC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 2 hours ago
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Canada
Full-time
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 2 hours ago
Client Project Manager 1
Pace® Analytical Services
The Pas, MB
Full-time
…project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and…

Pace® Analytical Services

Client Project Manager 1

The Pas, MB, Canada

Pay: Compensation: $50,000 per year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Shift

8 am to 5 pm Monday through Friday

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager I

Hours: Monday through Friday, 8:00 AM - 5:00 PM

Compensation: $50,000 per year

Summary

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
Identifies and resolves project issues promptly.
Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
Works closely with cross-functional teams to ensure project outcomes align with client objectives.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

None.

Required Knowledge And Skills Required Knowledge

Principles, practices, and techniques of customer service.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Correct business English, including spelling, grammar, and punctuation.

Required Skills

Performing and providing professional-level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT:

Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Responsibilities

Manage client projects from onboarding and setup through sample tracking, laboratory coordination, deliverable review, invoicing support, and project closure. Maintain client relationships, resolve issues, communicate project status, and support retention, renewals, and growth opportunities.

Requirements

Requires a bachelor's degree in business administration, chemistry, biology, or a closely related field, plus two years of customer service experience, or an equivalent combination of education, training, and experience. Candidates should have customer service, communication, reporting, presentation, planning, and relationship-building skills, along with knowledge of applicable regulations and computer systems.

Skills

Customer Service
Project Management
Project Planning
Client Onboarding
Client Training
Issue Resolution
Project Monitoring
LIMS Data Management
Quality Assurance
Client Retention
Contract Renewals
Upselling and Cross-Selling
Status Reporting
Cross-Functional Collaboration
Oral Presentations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Voluntary Benefits
Paid Holidays
Paid Sick Leave
Paid Vacation
Health Savings Account
Wellness Program
Flexible Spending Accounts
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Legal Coverage
Identity Theft Protection

Visa sponsorship

Not detected in the job text

Keywords

Client Project Management
Customer Service
Client Onboarding
Laboratory Services
Sample Receipts
Sample Collection
Sample Analysis
LIMS
Project Planning
Project Monitoring
Project Closure
Client Retention
Contract Renewals
Upselling
Cross-Selling
Quality Standards
Project Status Reports
Invoicing
Payment Support
Cross-Functional Teams
Environmental Services
Applicable Industry Regulations
Client Training

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