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Gestionnaire de projet de déploiement / Deployment Project Manager
Genetec
Montreal, QC
- Full-time
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SH
Pharmacy Technician (On-Site) - Markham
Sentrex Health Solutions
Markham, ON
- Full-time
Participation in rotating shifts and weekend schedules are required based on business requirements
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Service Manager
Alfred Kärcher SE & Co. KG
Embrun, ON
Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
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SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brantford, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Owen Sound, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Product Marketing Manager
FacilityOS
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
As Product Marketing Manager, you will lead positioning, launches, enablement, and market insight across four of our key platform modules: VisitorOS, EmergencyOS, ContractorOS, and…
Added 1 min ago
RB
Senior Relationship Manager, Commercial Financial Services - Healthcare Professionals
Royal Bank of Canada
Montreal, QC
- Full-time
…Professional clients by providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and…
Added 1 min ago
RB
Assistant Branch Manager
Royal Bank of Canada
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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CC
Retail Store Manager
Canna Cabana
AB
- Full-time
Must have valid SellSafe Certification
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Senior Station Manager
Amazon
Rocky View No 44, AB · Rocky View County, Alberta
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Added 1 min ago
LC
Assistant Store Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Alexis Whitecourt 232, AB
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 min ago
FB
Bakery Department Manager
Farm Boy Inc.
Brantford, ON
- $52,000 to $57,000 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 1 min ago
FB
Produce Department Manager - Contract
Farm Boy Inc.
Brantford, ON
- $53,500 to $58,500 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. During this 12 month contract, you will partner…
Added 1 min ago
FL
Store Manager
Foot Locker
Burnaby, BC
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 1 min ago
FL
Store Manager
Foot Locker
Vancouver, BC
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 1 min ago
FL
Store Manager
Foot Locker
Surrey, BC
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 1 min ago
The Shoe Co. - Sales Associate
The Shoe Co.
Saskatoon, SK
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 min ago
The Shoe Co. - Sales Associate
The Shoe Co.
Lloydminster, SK
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 1 min ago
Community Relations Director
Amica Senior Lifestyles
Mississauga, ON
You must have:
Added 1 min ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business…
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Store Manager - Ottawa Trainyards
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…

PACE Consulting Benefits & Pensions LTD.

Client Services Manager

Toronto, ON, Canada

Salary: $90k - $120k · Full-time

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Job details

Pay: Salary: $90k - $120k
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Salary: $90k - $120k

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

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More about this job

Responsibilities

Lead the administrative team and oversee client service workflows, ensuring deliverables are accurate, timely, and aligned with Account Management priorities. Manage team performance and capacity, track service KPIs, resolve workflow issues, and improve processes in coordination with relevant leaders and departments.

Requirements

Requires at least five years of group benefits experience and two years of people-management experience, with strong knowledge of benefits administration and client service workflows. Candidates should have experience coaching employees and managing performance, strong organizational and communication skills, CRM and Microsoft Office proficiency, and a valid driver's licence with access to a car.

Skills

Group Benefits Administration
Client Service Delivery
Workflow Management
People Management
Coaching and Employee Development
Performance Management
Workload Allocation
KPI Tracking and Reporting
Process Improvement
Communication
Organization
Attention to Detail
Problem-Solving
CRM Systems
Microsoft Office

Benefits

Hybrid Work Flexibility
Paid Time Off Between Christmas and New Year's
Employer-Paid Benefits
RRSP Matching
Mental Health Programs
Quarterly Social Events
Professional Development
Career Growth Support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Benefits Administration
Client Services
Account Management
Administrative Workflows
Client Deliverables
New Business Implementation
Reviews and Renewals
Departmental KPIs
Productivity
Turnaround Times
Capacity Planning
Service Standards
Process Improvement
Team Leadership
Performance Reviews
Employee Coaching
Recruitment and Selection
Cross-Training
CRM Systems
Microsoft Office
GBA
CEBS
LLQP
Group Retirement
Voluntary Benefits
Individual Insurance

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Work requirements

Jobs in Canada