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Business Development Manager
The Seaboard Transport Group
Dartmouth, NS
- Full-time
You’ll lead the full sales cycle, grow customer accounts, and partner with operations to deliver dependable service. Bring your ambition, connect with customers, and help drive Seaboard’s…
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Counter/Inside Sales Person
EMCO Corporation
Regina, SK
- Full-time
…products. We are committed to giving our customers the best experience when dealing with our team, and value our people and customers like we do our families. Our new facility will be open…
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Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
Reporting directly to the Vice President, Sales Ontario & National Major Accounts, the Senior Sales Manager leads a team of approximately 4–6 Territory Managers across the region, helping…
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Order Picker Part Time - LONDON S
The Home Depot
London, ON
- Part-time
…Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to…
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Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)
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Overnight Freight Associate Part Time - TORONTO STOCKYARDS
The Home Depot
Canada
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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Seasonal Sales Part Time - LONDON S
The Home Depot
London, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Contractor Sales Full Time - MILTON
The Home Depot
Milton, ON
- Full-time
PASAs must have thorough knowledge of all departments and how to use the products in each department
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Technicien de chantier
GE Vernova
La Prairie, QC
- Full-time
Expérience souhaitée dans l'installation, les tests, le dépannage et la réparation d'assemblages mécaniques et de circuits de commande électriques.
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VF
Clinical Administrative Assistant
Village Family Health Team
Toronto, ON
- Full-time
Reports To: Office Manager or delegate for day-to-day operations.
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Administration & Systems - Clerk Department Second Administration
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Open availability - including early morning starts and occasional over night shifts
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Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
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Associate Category Manager
Glen Dimplex Americas
Cambridge, ON
The Associate Category Manager provides analytical, project-management, and operational support for the Flame and Consumer Products (CPG) portfolios. Reporting to the Category Manager, this…
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Assistant Branch Manager
RBC
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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Windsor - DZ Driver/Picker (Residential Waste Collection)
Human Resources
ON · Windsor, ON · Essex, ON
Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities,…
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Sales Representative
Sofina Foods Inc
Port Coquitlam, BC
Reporting to the Manager, Regional Field Sales Western Canada, the Sales Representative is responsible for driving profitable sales growth and execution excellence throughout the assigned…
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Donations Administrator - Partner Care
Power to Change
Abbotsford, BC
Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?
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Assistant Branch Manager
RBC
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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Keyholder
Pet Valu
Lac la Biche, AB
- Part-time
At least 2 years of experience in retail or customer service
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Marketing Growth & Content Optimization Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…effectiveness and identify growth opportunities. The Marketing Manager partners with internal teams, agencies, and external vendors to deliver measurable business results and ensure…
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Lead Business Architect
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
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Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
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Executive Assistant II
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
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Planet Fitness - Member Services Representative - Part Time - Belleville
Taymax Group
Belleville, ON
- Part-time
…position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
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Associate, Institutional Sales & Client Support
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Vancouver, BC · Sun Life Toronto One York
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…

PACE Consulting Benefits & Pensions LTD.

Client Services Manager

Toronto, ON, Canada

Salary: $90k - $120k · Full-time

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Job details

Pay: Salary: $90k - $120k
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Salary: $90k - $120k

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

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More about this job

Responsibilities

Lead the administrative team and oversee client service workflows, ensuring deliverables are accurate, timely, and aligned with Account Management priorities. Manage team performance and capacity, track service KPIs, resolve workflow issues, and improve processes in coordination with relevant leaders and departments.

Requirements

Requires at least five years of group benefits experience and two years of people-management experience, with strong knowledge of benefits administration and client service workflows. Candidates should have experience coaching employees and managing performance, strong organizational and communication skills, CRM and Microsoft Office proficiency, and a valid driver's licence with access to a car.

Skills

Group Benefits Administration
Client Service Delivery
Workflow Management
People Management
Coaching and Employee Development
Performance Management
Workload Allocation
KPI Tracking and Reporting
Process Improvement
Communication
Organization
Attention to Detail
Problem-Solving
CRM Systems
Microsoft Office

Benefits

Hybrid Work Flexibility
Paid Time Off Between Christmas and New Year's
Employer-Paid Benefits
RRSP Matching
Mental Health Programs
Quarterly Social Events
Professional Development
Career Growth Support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Benefits Administration
Client Services
Account Management
Administrative Workflows
Client Deliverables
New Business Implementation
Reviews and Renewals
Departmental KPIs
Productivity
Turnaround Times
Capacity Planning
Service Standards
Process Improvement
Team Leadership
Performance Reviews
Employee Coaching
Recruitment and Selection
Cross-Training
CRM Systems
Microsoft Office
GBA
CEBS
LLQP
Group Retirement
Voluntary Benefits
Individual Insurance

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Work requirements

Jobs in Canada