Jobs in Canada

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CL
Business Development Manager- Warehousing & Logistics
Charger Logistics Inc.
Brampton, ON
- Full-time
We are looking for a driven and results-oriented Business Development Manager- Warehousing to join our expanding team. In this role, you will be responsible for growing our contract…
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R
Account Manager
Rove
London, ON
- $70,000 to $80,000 CAD / year
- Full-time
Rove is seeking a vibrant, hungry, enthusiastic, and self-motivated individual to join our team as an Account Manager, based in London, Ontario. This is a full-time role, typically…
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BH
Senior Procurement Advisor (Category Lead)
BC Hydro
Burnaby, BC
- Full-time
…priorities. To do this the CL operates like an overall 'owner/ manager' of the category and is an expert both in understanding the external category environment (suppliers and market) and…
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L
Financial Service Representative - LendDirect Office 1508
LendDirect
Oshawa, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
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FS
Business Development Specialist
Fresh Start Foods Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
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R
Account Manager
Rove
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Rove is seeking a vibrant, hungry, enthusiastic, and self-motivated individual to join our team as an Account Manager, based in Toronto, Ontario. This is a full-time role, typically…
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CA
Finance Manager
Canadian Accounting Consultants [CPA Recruitment]
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
This opportunity is ideally suited for a CPA in public accounting currently at Manager or Senior Manager level who has progressive experience seeking meaningful exposure to financial…
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L
Senior Project Manager (EPCM - Mining & Minerals)
Lycopodium
Mississauga, ON
- Full-time
Lycopodium Americas is seeking an experienced Senior Project Manager to join our growing team of seasoned professionals in light of upcoming exciting new projects nationally and…
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S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
…- Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support…
Added just now
CL
Manager of Corporate Finance- Investor Relations
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Manager of Corporate Finance- Investor Relations
Added just now
SB
Estimator, Star Building Materials
Star Building Materials Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Branch Manager, as the Estimator you will analyze costs, prepare estimates and provide support to the Sales team. You also provide knowledge of costs and benefits that…
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CL
Corporate Tax Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
Coordinate cross-border tax matters involving Canada and the U.S., including information gathering and review of tax positions and filings · cross-border tax matters
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NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
Strong communication skills in French required
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L
Technical Delivery Lead (Forward Deployed Engineer)
Lisplogics
Montreal, QC
- Full-time
Experience leading a technical team, as a manager or a lead
Added just now
RH
Community Disability Worker - Full Time Day Hours - Term
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
…the definition and expansion of opportunities for personal growth, and meaningful and valued roles within the community. This includes following the individual’s leads, and/or the leads of…
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EC
Counter/Inside Sales Person
EMCO Corporation
Regina, SK
- Full-time
Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside
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DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
As part of our continued growth, we're seeking an experienced and passionate sales leader to join our Ontario Leadership Team as Senior Sales Manager. This is an opportunity to lead, coach…
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TH
Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)
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SI
Maintenance Administrator Intern
Saputo Inc.
Abbotsford, BC
- Full-time
…contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your…
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Administration & Systems - Clerk Department Second Administration
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Open availability - including early morning starts and occasional over night shifts
Added just now
Construction Project Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We’re searching for a Construction Project Manager. Are you searching for new possibilities?
Added just now
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
…Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric…
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Associate Category Manager
Glen Dimplex Americas
Cambridge, ON
The Associate Category Manager provides analytical, project-management, and operational support for the Flame and Consumer Products (CPG) portfolios. Reporting to the Category Manager, this…
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R
Assistant Branch Manager
RBC
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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Windsor - DZ Driver/Picker (Residential Waste Collection)
Human Resources
ON · Windsor, ON · Essex, ON
Support and training for your professional growth and development.

PACE Consulting Benefits & Pensions LTD.

Client Services Manager

Toronto, ON, Canada

Salary: $90k - $120k · Full-time

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Job details

Pay: Salary: $90k - $120k
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Salary: $90k - $120k

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

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More about this job

Responsibilities

Lead the administrative team and oversee client service workflows, ensuring deliverables are accurate, timely, and aligned with Account Management priorities. Manage team performance and capacity, track service KPIs, resolve workflow issues, and improve processes in coordination with relevant leaders and departments.

Requirements

Requires at least five years of group benefits experience and two years of people-management experience, with strong knowledge of benefits administration and client service workflows. Candidates should have experience coaching employees and managing performance, strong organizational and communication skills, CRM and Microsoft Office proficiency, and a valid driver's licence with access to a car.

Skills

Group Benefits Administration
Client Service Delivery
Workflow Management
People Management
Coaching and Employee Development
Performance Management
Workload Allocation
KPI Tracking and Reporting
Process Improvement
Communication
Organization
Attention to Detail
Problem-Solving
CRM Systems
Microsoft Office

Benefits

Hybrid Work Flexibility
Paid Time Off Between Christmas and New Year's
Employer-Paid Benefits
RRSP Matching
Mental Health Programs
Quarterly Social Events
Professional Development
Career Growth Support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Benefits Administration
Client Services
Account Management
Administrative Workflows
Client Deliverables
New Business Implementation
Reviews and Renewals
Departmental KPIs
Productivity
Turnaround Times
Capacity Planning
Service Standards
Process Improvement
Team Leadership
Performance Reviews
Employee Coaching
Recruitment and Selection
Cross-Training
CRM Systems
Microsoft Office
GBA
CEBS
LLQP
Group Retirement
Voluntary Benefits
Individual Insurance

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Work requirements

Jobs in Canada