Jobs in Canada

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Added 5 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 5 mins ago
WC
(CAN) Associé, équipe de produits santé-beauté
Walmart Canada
Longueuil, QC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 5 mins ago
AD
Starbucks Store Manager
Aventus Development Corp.
London, ON
- $50,000 to $65,000 CAD / year
- Full-time
Resolve customer concerns professionally and proactively, identifying opportunities to improve service.
Added 5 mins ago
CH
Design Consultant
Cachet Homes
Guelph, ON · Greater Guelph Metropolitan Area
- Full-time
Reporting to the Manager, Design Studio, the Design Studio Consultant will assist homeowners with interior selections while providing excellent customer service.
Added 5 mins ago
EC
Counter/Inside Sales Person
EMCO Corporation
Regina, SK
- Full-time
Navigate and find a solution for customer concerns and complaints
Added 6 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - Belleville
Taymax Group
Belleville, ON
- Part-time
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Added 20 mins ago
PC
Client Services Manager
PACE Consulting Benefits & Pensions LTD.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 20 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Wetaskiwin, AB
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 20 mins ago
WC
(CAN) Day Remodel Team Lead
Walmart Canada
Pembroke, ON
- Contract
…driving processes through partnership with the Day Remodel Manager and ensure a high level of customer service while ensuring task…
Added 20 mins ago
SI
Sales Associate
Staples Inc.
Terrebonne, QC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 20 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Lloydminster, AB
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 20 mins ago
EC
Counter/Inside Sales Person
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Regina, SK
- $40,000 to $50,000 CAD / year
- Full-time
Navigate and find a solution for customer concerns and complaints
Added 20 mins ago
WC
Manager, Program Management (People Analytics)
Walmart Canada
Mississauga, ON
- Full-time
Must have experience and knowledge creating reports in SSRS (SQL Server Reporting Services) · Must have experience with SSIS (SQL Server Integration Services)
Added 20 mins ago
WC
Outside Sales Representative (Winnipeg, MB)
Wolseley Canada Inc.
Winnipeg, MB
- Full-time
Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
Added 20 mins ago
CC
Distribution Supervisor
Coca-Cola Canada Bottling Limited
Winnipeg, MB
- Full-time
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 20 mins ago
PA
Service Technician (Audi Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record
Added 20 mins ago
SR
Wireless Sales Supervisor
Staples Retail
Sherbrooke, QC
- Full-time
Effectively resolve customer concerns and escalates to management when appropriate
Added 35 mins ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 35 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Resolve customer concerns at the branch level where possible and escalate to the Branch Manager and District Manager when required.
Added 35 mins ago
MH
Community Coordinator - Warranty
Mattamy Homes
Calgary, AB
- Full-time
…provide The Best Homeowner Experience in delivering exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to…
Added 50 mins ago
Food Safety & Quality Assurance Supervisor (6 months contract)
HelloFresh
AB
Flexible with working hours for business requirements, including early morning and late-night shifts

PACE Consulting Benefits & Pensions LTD.

Client Services Manager

Toronto, ON, Canada

Salary: $90k - $120k · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Salary: $90k - $120k
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Salary: $90k - $120k

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

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More about this job

Responsibilities

Lead the administrative team and oversee client service workflows, ensuring deliverables are accurate, timely, and aligned with Account Management priorities. Manage team performance and capacity, track service KPIs, resolve workflow issues, and improve processes in coordination with relevant leaders and departments.

Requirements

Requires at least five years of group benefits experience and two years of people-management experience, with strong knowledge of benefits administration and client service workflows. Candidates should have experience coaching employees and managing performance, strong organizational and communication skills, CRM and Microsoft Office proficiency, and a valid driver's licence with access to a car.

Skills

Group Benefits Administration
Client Service Delivery
Workflow Management
People Management
Coaching and Employee Development
Performance Management
Workload Allocation
KPI Tracking and Reporting
Process Improvement
Communication
Organization
Attention to Detail
Problem-Solving
CRM Systems
Microsoft Office

Benefits

Hybrid Work Flexibility
Paid Time Off Between Christmas and New Year's
Employer-Paid Benefits
RRSP Matching
Mental Health Programs
Quarterly Social Events
Professional Development
Career Growth Support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Benefits Administration
Client Services
Account Management
Administrative Workflows
Client Deliverables
New Business Implementation
Reviews and Renewals
Departmental KPIs
Productivity
Turnaround Times
Capacity Planning
Service Standards
Process Improvement
Team Leadership
Performance Reviews
Employee Coaching
Recruitment and Selection
Cross-Training
CRM Systems
Microsoft Office
GBA
CEBS
LLQP
Group Retirement
Voluntary Benefits
Individual Insurance

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Work requirements

Jobs in Canada