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Added 3 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 3 mins ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
Build the career ladder and coaching plan from Associate Account Executive to Senior Account Manager and across the CITM track.
Added 3 mins ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at…
Added 3 mins ago
FH
Warehouse Associate (Distribution Center Support)
Fairmont Hotels & Resorts
Canmore, AB
- Full-time
Assist DC Manager, DC Support and Website Administrator with fulfillment of orders
Added 3 mins ago
Senior Sales Associate
Circle K
St. John's, NL
You will assist the store manager and the assistant manager with administrative tasks. You will greet customers, run the cash register, make purchase suggestions and sometimes work with our…
Added 3 mins ago
B
Personal Banking Associate
BMO
Kamloops, BC
- Full-time
Added 18 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Morden, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 18 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 18 mins ago
TT
Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
We’re seeking a Manager Of Real Estate – Regional Director to lead the development and execution of TJX Canada’s regional real estate strategy for Central or Eastern Canada markets &…
Added 18 mins ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 18 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 18 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
…Advisor, Vehicle Sales Consultant, Car Sales Representative, Sales Associate, Automotive Retail Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand…
Added 18 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Pickering, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 18 mins ago
W
(CAN) Gérant de rayon leader, marchandise générale
Walmart
Levis, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 18 mins ago
W
Optician, Dual Licensed
Walmart
Niagara Falls, ON
- Full-time
The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with expertise on the ordering and dispensing of quality eyewear while maximizing sales and profit,…
Added 18 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Ste.-Foy, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 18 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Ste.-Foy, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 18 mins ago
W
(CAN) Asset Protection Associate
Walmart
Nanaimo, BC
- Part-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 32 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 32 mins ago
W(
Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
- Full-time
Gather information for tax receipt purposes, confirm with the donor, and provide to Manager - Inventory
Added 32 mins ago
GI
Associate Portfolio Manager
Gold Investment Management Ltd.
AB · Edmonton, AB
- Full-time
…company located in downtown Edmonton. We are seeking a Portfolio Manager to join our team. We are hoping to fill the role with an individual who is team oriented, and passionate about…
Added 32 mins ago
DS
Warehouse Associate I
DGI Supply Canada
Mississauga, ON
- Full-time
The Warehouse Associate I is responsible for performing a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This includes functions of…
Added 32 mins ago
WM
Manager II, District - Collection
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations.
Added 32 mins ago
S
Cycle Counter - 18 Month Contract
Sysco
Milton, ON · Sysco Milton
- Full-time
Researches receiving packets returned to Inventory Control from Accounts Payable. Prepares and reports to Inventory Control Manager any errors that may have occurred.
Added 32 mins ago
TH
Merchandising Associate Part Time (ORLEANS)
The Home Depot
Orleans, ON
- Part-time

PACE Consulting Benefits & Pensions Ltd.

Client Relationship Manager - Group Retirement

Toronto, ON, M1B 5N1, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary

The Client Relationship Manager is responsible for delivering exceptional service to a portfolio of Group Retirement Services (GRS) clients and their plan members. Approximately 70% of the role focuses on client relationship management, plan governance and compliance, implementations, and ongoing service delivery.

The remaining 30% supports PACE’s Retirement and Financial Wellness initiative, delivering presentations, webinars, education sessions, and one on one member support. The ideal candidate pairs strong GRS knowledge and client service skills with a genuine talent for making retirement concepts clear and engaging.

Key Responsibilities

Client Service & Relationship Management

Manage and service an assigned portfolio of GRS clients.
Build strong relationships with plan sponsors and key client contacts.
Coordinate plan reviews, investment updates, meetings, and ongoing service initiatives.
Respond to sponsor inquiries and provide proactive, solutions-focused support.
Identify opportunities to enhance the client experience, support retention and growth, in collaboration with the Vice President, GRS.
Prepare and deliver client presentations and communications.

Governance, Compliance & Plan Support

Monitor legislative and regulatory developments affecting retirement and savings programs.
Prepare sponsor communications regarding legislative, regulatory, and governance updates.
Develop and maintain plan governance documentation.
Complete required regulatory filings and compliance requirements, including Form 7s, AIRs, and other legislative obligations.
Support plan sponsors with governance, compliance, and plan-related questions.

Plan Implementations & Projects

Coordinate new plan implementations with internal and external stakeholders.
Support implementation projects from onboarding through launch.
Review contracts, plan documentation, forms, and communications for accuracy and completeness.
Provide input regarding plan structure and design.
Contribute to process improvement and other team initiatives.

Retirement Education & Member Support

Develop and deliver member education sessions, presentations, webinars, and communications covering retirement, savings, investments, and financial wellness.
Customize educational materials to meet the needs of different plan sponsor and member audiences.
Respond to member inquiries by phone, email, virtually, and in person.
Assist members with enrolment, contributions, investment options, forms, tools, and general plan features.
Help members better understand and navigate their workplace retirement and savings programs while remaining within applicable regulatory and advisory guidelines.

Team Collaboration

Collaborate with consultants, account managers, GRS and Benefits teams, providers, and other stakeholders to ensure seamless client and member service.
Support the training and development of junior and new team members.
Stay current on retirement legislation, industry trends, and financial wellness best practices.

What You Bring

5+ years in a client facing role, including at least 3 in group retirement, pension, or a related consulting environment.
Experience with capital accumulation plans (DC pension, group RRSP, TFSA, DPSP) strongly preferred; candidates with defined benefit experience will also be considered.
Post secondary education in finance, business, human resources, or a related field, or equivalent experience.
Strong knowledge of workplace retirement and savings programs in Canada, including applicable legislation and regulatory filings.
Proven experience managing a portfolio of client relationships.
Experience delivering education sessions or presentations to employee groups, in person and virtually.
Life Licence (LLQP), or willingness to obtain within 6 months of hire.
Must have a valid driver’s licence and access to a car.

Nice to Have

Retirement Plans Associate (RPA) designation
Canadian Securities Course (CSC)

Skills & Competencies

Builds trusted, long-term relationships with plan sponsors and key client contacts.
Anticipates client needs and proactively brings forward ideas to strengthen plans and the client experience.
Manages a full client portfolio, balancing deadlines, filings, plan reviews, and day to day inquiries.
Strong project management/organizational skills
Highly detail oriented on governance documentation, regulatory filings, and plan communications.
Explains complex retirement and investment concepts in plain, engaging language, adapting to audiences from executives to plan members.
Sound judgment in providing member education and guidance within regulatory and advisory boundaries.
Collaborative and solutions focused, working effectively across internal teams and providers.
Proficient in Microsoft Office, virtual presentation tools, and recordkeeper platforms.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio
Opportunity to make a meaningful impact on members’ financial confidence and retirement readiness.

This position is for an existing vacancy within our Group Retirement department.

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

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More about this job

Responsibilities

The Client Relationship Manager manages a portfolio of group retirement clients, ensuring plan governance, compliance, and effective service delivery. Additionally, the role involves delivering financial wellness presentations and supporting plan members with retirement education and enrollment.

Requirements

Candidates must have 5+ years of experience in a client-facing role, with at least 3 years specifically in group retirement or pension consulting. A post-secondary degree in finance, business, or human resources is required, along with strong knowledge of Canadian retirement legislation.

Skills

Group retirement services
Plan governance
Regulatory compliance
Financial wellness
Presentation skills
Project management
Defined contribution pension
Group RRSP
TFSA
DPSP
Legislative reporting
Client implementation
Member education
Stakeholder management
Microsoft Office

Benefits

Employer-paid benefits
RRSP matching
Mental health programs
Paid time off between Christmas and New Year
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Services
Plan Governance
Compliance
Defined Contribution
RRSP
TFSA
DPSP
Financial Wellness
LLQP
RPA
CSC
Pension Legislation
Regulatory Filings
Form 7s
AIRs
Stakeholder Management
Project Management
Member Education
Consulting
Benefits Brokerage
Recordkeeper Platforms
Virtual Presentation
Plan Implementation
Investment Updates
Plan Sponsors
Retirement Readiness
Employee Benefits
Insurance
Client Retention

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