Jobs in Canada

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Added 8 mins ago
FI
Compliance Analyst - Regulatory, IT Remediation
FP Inc.
Toronto, ON
- $70 to $83 CAD / hour
- Contract
Candidate Requirements/Must Have Skills:
Added 8 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 8 mins ago
AS
Sr. Project Manager
Apex Systems
Mississauga, ON
- $85 to $108 CAD / hour
- Full-time
M&A Project Manager - Digital Workplace & ServiceNow
Added 8 mins ago
I
Sr. Specialist, Procurement Project Management
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Mississauga, ON
- Full-time
…cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to…
Added 8 mins ago
R
Senior Manager, Revenue Accounting
Rillo
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
We are working exclusively with a well-established Canadian organization to hire a Senior Manager, Revenue Accounting. This role leads the revenue accounting team and owns revenue…
Added 8 mins ago
PH
M&E Project Manager, Complex Buildings - Permanent - 4348
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Managers who can master them from bid to handover are rare. Our partner has built a track record of winning and delivering exactly this kind of complex work, and today they offer one of the…
Added 8 mins ago
Education and Training Coordinator
Tungasuvvingat Inuit
Ottawa, ON
Reporting to the Manager of Kamatsiarniq Initiatives, the Education and Training Coordinator is responsible for the successful implementation of Cultural Sensitivity Training and…
Added 9 mins ago
PC
Client Services Manager - Group Benefits
PACE Consulting Benefits & Pensions Ltd.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 9 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 9 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
Reporting to the Senior Product Manager, the candidate will be responsible for the execution of business strategy, account acquisition initiatives, and account management activities. They…
Added 9 mins ago
T
French Bilingual Contact Center Rep II, Borrowing - French
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Montreal, QC
- Full-time
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
Added 9 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
Contribute to and support partner led projects as identified
Added 23 mins ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 23 mins ago
TM
Superintendent, Health and Safety
Trekor Metals Limited
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- Full-time
Partner with operational leaders to identify safety priorities, implement corrective actions, and continuously improve health and safety performance.
Added 23 mins ago
LH
Physiotherapist
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Calgary, AB
- Full-time
Partner with therapy assistants and kinesiologists to maximize clinical impact.
Added 23 mins ago
AT
Senior Manager, People & Culture
American Tall
Mississauga, ON
- Full-time
We are looking for a strategic, hands-on, and forward-thinking Senior Manager, People & Culture to help shape the next chapter of American Tall.
Added 23 mins ago
Parts Manager
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Canada
The Parts Manager is responsible for overseeing personnel, warehouse operations, and inventory within their assigned area. This includes managing quoting, procurement, logistics,…
Added 23 mins ago
Branch Administrator
Enerflex Ltd
Canada
Reporting to the Regional Branch Manager, the Branch Administrator is responsible for providing administration and reception support for a fast paced, high volume Service Branch…
Added 23 mins ago
WG
Thermal Spa Manager
Westbow Group of Companies
Edmonton, AB
- Full-time
The Thermal Spa Manager will open and lead Wódr’s new private thermal spa on a downtown Edmonton rooftop, reporting to the General Manager of Wódr. Joining before opening, they will help…
Added 23 mins ago
S
Community Support Worker - North Vancouver
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Coquitlam, BC
- Part-time
Provide feedback and report back to the case management team and Program Manager
Added 38 mins ago
S
Assistante RH et culture/HR & Culture Associate
StormFisher
Montreal, QC
- Part-time
Type de poste : Contrat de travail à durée déterminée (13 mois), temps partiel, 3 jours par semaine · Il s’agit d’un poste à temps partiel, trois jours par semaine, dans le cadre d’un contrat à durée déterminée de 13 mois
Added 38 mins ago
O
Product Marketing Manager
Ottimate
Canada
- Full-time
We're looking for an experienced Product Marketing Manager to shape our product roadmap, sharpen our differentiation, and own go-to-market strategy as we expand into procurement and other…
Added 38 mins ago
K
Business Manager
Klick
Toronto, ON
- Full-time
Our Project Management craft brings structure, clarity, and momentum to client work across Klick. We partner closely with cross-functional teams to guide timelines, budgets, and delivery…
Added 38 mins ago
L
Financial Analyst – Real Estate | Contract until December 2027
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 38 mins ago
MH
Financial Specialist
Milton Hydro Distribution Inc.
Milton, ON
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Financial Planning & Analysis, the Financial Specialist, FP&A supports Milton Hydro's budgeting, forecasting, management reporting and business partnering,…

PACE Consulting Benefits & Pensions Ltd.

Client Services Manager - Group Benefits

Toronto, ON, M1B 5N1, Canada

Full-time

Apply on paceconsulting.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

Apply on paceconsulting.bamboohr.com About employer

More about this job

Responsibilities

The Manager of Client Services leads the administrative team to ensure accurate, timely, and consistent delivery of group benefits client work. They are responsible for managing workflows, monitoring departmental KPIs, and providing coaching and performance management to team members.

Requirements

Candidates must have at least five years of group benefits experience and two years of people-management experience. Proficiency in CRM systems and Microsoft Office is required, along with a valid driver's license and access to a car.

Skills

Group benefits administration
People management
Workflow management
Performance management
Client service
Coaching
KPI tracking
Communication
Organizational skills
Problem-solving
CRM systems
Microsoft Office
Strategic planning
Team leadership
Training and development

Benefits

Paid time off between Christmas and New Year
Employer-paid benefits
RRSP matching
Mental health programs
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Consulting
Client Services
Administrative Management
KPIs
Performance Reviews
Workflow Optimization
CRM
Microsoft Office
GBA
CEBS
LLQP
Life Licence
RRSP
Hybrid Work
Team Leadership
Account Management
Implementation
Professional Development

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Jobs in Canada