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Added 3 mins ago
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Senior Manager, Talent Acquisition
Trulioo
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location · This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office)
Added 18 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 18 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 18 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 18 mins ago
LA
Managing Lawyer, Parents Legal Centre
Legal Aid BC
Smithers, BC
- $77,509.24 to $158,795.95 CAD / year
- Full-time
As a Managing Lawyer, PLC, your primary function is to report to an Excluded Manager, the Managing Lawyer is responsible for managing an Office and providing legal counsel in one or more…
Added 18 mins ago
ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering…
Added 19 mins ago
Justice Systems Navigator
Tungasuvvingat Inuit
Ottawa, ON
o In conjunction with the Manager and Program Coordinator, contribute to workplans, progress and statistical reports as required;
Added 19 mins ago
Education and Training Coordinator
Tungasuvvingat Inuit
Ottawa, ON
Reporting to the Manager of Kamatsiarniq Initiatives, the Education and Training Coordinator is responsible for the successful implementation of Cultural Sensitivity Training and…
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Regional Manager, Children's Educational Services
YMCA of Southwestern Ontario
London, ON
Position: Regional Manager, Children's Educational Services
Added 19 mins ago
Front Desk Associate - Empire Homes Design Centre
The Employee Experience Team
Caledonia, ON
Experience with NewStar and Design Studio Manager would be considered an asset.
Added 19 mins ago
Managing Lawyer, Parents Legal Centres Smithers P051-26
Legal Aid BC
Smithers, BC
Reporting to an Excluded Manager, the Managing Lawyer is responsible for managing an Office and providing legal counsel in one or more areas of law practiced in that office within the…
Added 19 mins ago
PC
Client Services Manager - Group Benefits
PACE Consulting Benefits & Pensions Ltd.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 19 mins ago
TM
General Manager
The Mel Jr. & Marty Zajac Foundation
Mission, BC
- Full-time
The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering…
Added 33 mins ago
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Manager, Client Engagement
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Contract
Contribute to internal initiatives that impact the client and/or team member experience such as our EDI Advisory Committee, Community Impact Committee, or our Social Committee.
Added 33 mins ago
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Dietary Aide-AgeCare West Williams
AgeCare
Kitchener, ON · AgeCare West Williams (Previously Westmount)
- Part-time
Must have or be enrolled in Food Service Worker Training Program
Added 33 mins ago
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Community Support Worker - North Vancouver
Strive
Coquitlam, BC
- Part-time
…broad categories: skill development, community Integration: social, recreation and leisure programs, outreach and…
Added 33 mins ago
Multi Store Manager
EssilorLuxottica Group
Winnipeg, MB
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 33 mins ago
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Manager, Agronomy Service
MNP
Saskatoon, SK
- Full-time
…You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits,…
Added 49 mins ago
UKG Pro WFM Timekeeping Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 49 mins ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:
Added 1 hour ago
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Personal Support Worker (PSW)
CarePartners
Chatham-Kent, ON · Tilbury, ON
- Part-time
…daily living under the supervision of our Personal Support…
Added 1 hour ago
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Personal Support Worker (PSW)
CarePartners
Chatham-Kent, ON · Thamesville, ON
- Part-time
…daily living under the supervision of our Personal Support…
Added 1 hour ago
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Personal Support Worker (PSW)
CarePartners
Chatham-Kent, ON · Wallaceburg, ON
- Part-time
…daily living under the supervision of our Personal Support…
Added 1 hour ago
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Personal Support Worker (PSW)
CarePartners
Chatham-Kent, ON · Blenheim, ON · Ridgetown, ON
- Part-time
…daily living under the supervision of our Personal Support…
Added 1 hour ago
TM
Manager, HR Services and Operations
The Mustard SEED Society
Calgary, AB
- Full-time
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

PACE Consulting Benefits & Pensions Ltd.

Client Services Manager - Group Benefits

Toronto, ON, M1B 5N1, Canada

Full-time

Apply on paceconsulting.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

Apply on paceconsulting.bamboohr.com About employer

More about this job

Responsibilities

The Manager of Client Services leads the administrative team to ensure accurate, timely, and consistent delivery of group benefits client work. They are responsible for managing workflows, monitoring departmental KPIs, and providing coaching and performance management to team members.

Requirements

Candidates must have at least five years of group benefits experience and two years of people-management experience. Proficiency in CRM systems and Microsoft Office is required, along with a valid driver's license and access to a car.

Skills

Group benefits administration
People management
Workflow management
Performance management
Client service
Coaching
KPI tracking
Communication
Organizational skills
Problem-solving
CRM systems
Microsoft Office
Strategic planning
Team leadership
Training and development

Benefits

Paid time off between Christmas and New Year
Employer-paid benefits
RRSP matching
Mental health programs
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Consulting
Client Services
Administrative Management
KPIs
Performance Reviews
Workflow Optimization
CRM
Microsoft Office
GBA
CEBS
LLQP
Life Licence
RRSP
Hybrid Work
Team Leadership
Account Management
Implementation
Professional Development

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