Jobs in Canada

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Added 21 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants,…
Added 22 mins ago
PC
Client Services Manager - Group Benefits
PACE Consulting Benefits & Pensions Ltd.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 22 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 22 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
In the goal to become Canada’s #1 auto lender we are over 900 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside…
Added 22 mins ago
AM
Principal Systems Design Engineer.
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the…
Added 22 mins ago
D
Team leader, Management support and expertise support
Desjardins
Temiskaming Shores, ON · Cochrane, ON · Matheson, ON · Caisse Desjardins Ontario
- Full-time
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
Added 36 mins ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
…employment specialists, and orthotists to provide comprehensive, client centred care. With a strong focus on teamwork and knowledge sharing, the team works together to create personalized…
Added 51 mins ago
W
Principal Technical Consultant, Geotechnical Engineer - Oil Sands
Worley
AB · Edmonton, AB
- Full-time
…professionals who share our commitment to technical excellence, client service and sustainable project…
Added 51 mins ago
K
Business Manager
Klick
Toronto, ON
- Full-time
Our Project Management craft brings structure, clarity, and momentum to client work across Klick. We partner closely with cross-functional teams to guide timelines, budgets, and delivery…
Added 51 mins ago
TB
Human Resources Generalist
The Burke Group: Human Resources Specialists
St. Catharines, ON
- Full-time
The Burke Group is pleased to partner with an established healthcare and community care organization to recruit a Senior Human Resources Generalist.
Added 51 mins ago
W
Principal Technical Consultant, Geotechnical Engineer - Oil Sands
Worley
Calgary, AB
- Full-time
…professionals who share our commitment to technical excellence, client service and sustainable project…
Added 51 mins ago
W
Intermediate Electrical Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 51 mins ago
MR
Director Oncology Pipeline
MedAccess Recruiters
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking an experienced commercial oncology leader to provide the Canadian commercial perspective across a broad portfolio of novel oncology assets and indications from early…
Added 51 mins ago
Hydraulic Modeling, Water Resources Engineer
WSP
Thornhill, ON
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 1 hour ago
SI
Senior Business Integration Consultant
Sovereign Insurance
Winnipeg, MB · Toronto, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
U
Senior Business Analyst
UST
ON · Ontario, Canada
- Full-time
…Accounting, Claims, Billing, and Reporting. You will support client initiatives and projects related to the core reinsurance administration system, manage client relationships and some…
Added 1 hour ago
BC
Program BIM Lead
Bechtel Corporation
Toronto, ON
- Full-time
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting…
Added 1 hour ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 1 hour ago
WI
Senior Security Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 1 hour ago
M
Generalist, Human Resources
Morguard
Mississauga, ON
- Full-time
…departmental goals are continuously met and high standard of client services is provided to all…
Added 1 hour ago
R
Solution Architect – ERP Portfolio
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Solution Architect – ERP Portfolio on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 hour ago
D
Senior Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
…marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and…
Added 1 hour ago
D
Production Designer (6m FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
…marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and…
Added 1 hour ago
D
Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $50,000 to $60,000 CAD / year
…marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and…
Added 1 hour ago
D
Designer (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $50,000 to $60,000 CAD / year
…marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and…

PACE Consulting Benefits & Pensions Ltd.

Client Services Manager - Group Benefits

Toronto, ON, M1B 5N1, Canada

Full-time

Apply on paceconsulting.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary

The Manager, Client Services leads the administrative team and owns the day-to-day delivery of administrative work supporting our clients. This is a hands-on leadership role: the Manager sets expectations, manages workload and performance, and ensures client deliverables are accurate, timely and consistent. Working closely with the Director of Corporate Group Benefits, the Manager keeps administrative support aligned with Account Management priorities, manages handoffs with other departments, and continuously improves how the team works.

Key Responsibilities

Client Service & Workflow Management

Oversee administrative workflows so client deliverables, reports and briefs are accurate and completed within established timelines.
Maintain visibility of incoming new business and coordinate administrative support through implementation, including handoffs with other departments.
Partner with the Director to align administrative support with Account Management priorities and upcoming client deliverables.
Monitor client service activities against established standards, including reviews and renewals; address administrative gaps and escalate Account Management gaps to the Director.
Resolve administrative workflow issues and coordinate with other departments where their action is required.
Maintain client service templates, tools and administrative resources.
Build strong working relationships across the administrative team, Account Managers and GRS to support a consistent and seamless client service experience.

Performance & Continuous Improvement

Track and report on departmental KPIs set with the Director, including productivity, turnaround times and capacity.
Keep the Director informed of service risks, recurring issues and capacity constraints, and take action to address them.
Ensure policies, procedures and service standards are consistently followed by the team.
Own and improve administrative workflows within Client Services, with changes approved by the Director.
Review proposed changes affecting systems, other departments or company policies with the Manager of People & Operations before implementation.
Lead the team through approved changes, including training and communication.

Team Leadership & People Management

Lead the administrative team, setting clear expectations, priorities and accountability.
Hold regular one on ones and conduct annual performance reviews, providing ongoing coaching, feedback and development.
Manage day to day performance, attendance and conduct, partnering with the Manager of People & Operations on formal matters such as written warnings, performance improvement plans, investigations and terminations.
Deliver role specific training and cross training to build capability, coverage and continuity.
Allocate workload based on capacity and priorities.
Identify staffing needs, recommend resourcing to the Director, and participate in recruitment and selection for the team.

What you Bring

Minimum five years of group benefits experience, preferably within an insurance brokerage or consulting firm.
At least two years of people-management experience, with demonstrated success coaching, developing and holding employees accountable.
Strong understanding of group benefits administration, client service delivery and related workflows.
Experience conducting performance reviews and addressing employee performance concerns.
Ability to manage competing priorities, allocate workloads and monitor service standards and team performance.
Strong communication, organizational, attention to detail and problem-solving skills, with the ability to work effectively across departments.
Proficiency with CRM systems and Microsoft Office.
Must have a valid driver’s licence and access to a car.

Nice to Have

GBA or CEBS designation
Life Licence (LLQP), or willingness to obtain within 6 months of hire.

Why This Role Stands Out

Hybrid work flexibility (2x/week in office)
Paid time off between Christmas and New Year’s
Employer‑paid benefits and RRSP matching
Mental health programs
Quarterly fun social events
Ongoing professional development and growth support
A collaborative consulting environment with exposure to a diverse client portfolio

This position is net new within our Client Services department.

Who We Are?

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry‑leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. Since 1993, we’ve delivered trusted consulting and brokerage services to organizations across the country. With access to all major insurance carriers and a reputation built on integrity, innovation, and client‑focused service, we help employers design benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For accommodation requests, please contact hr@paceconsulting.com

Apply on paceconsulting.bamboohr.com About employer

More about this job

Responsibilities

The Manager of Client Services leads the administrative team to ensure accurate, timely, and consistent delivery of group benefits client work. They are responsible for managing workflows, monitoring departmental KPIs, and providing coaching and performance management to team members.

Requirements

Candidates must have at least five years of group benefits experience and two years of people-management experience. Proficiency in CRM systems and Microsoft Office is required, along with a valid driver's license and access to a car.

Skills

Group benefits administration
People management
Workflow management
Performance management
Client service
Coaching
KPI tracking
Communication
Organizational skills
Problem-solving
CRM systems
Microsoft Office
Strategic planning
Team leadership
Training and development

Benefits

Paid time off between Christmas and New Year
Employer-paid benefits
RRSP matching
Mental health programs
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Insurance Brokerage
Consulting
Client Services
Administrative Management
KPIs
Performance Reviews
Workflow Optimization
CRM
Microsoft Office
GBA
CEBS
LLQP
Life Licence
RRSP
Hybrid Work
Team Leadership
Account Management
Implementation
Professional Development

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Work requirements

Jobs in Canada