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Added 1 min ago
DD
ADMINISTRATIVE ASSISTANT - FAMILY OF SCHOOLS (FAMILY ENGAGEMENT & INCLUSIVE COMMUNITIES) (TEMPORARY OPPORTUNITY)
Durham District School Board
Whitby, ON
- Temporary
Added 1 min ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 min ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 1 min ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 1 min ago
PS
Security Supervisor
Perimax Security
Toronto, ON
- Full-time
…emphasizes professionalism, proactive protection, and strong customer service to create safe and secure environments. Team members work in a dynamic setting that blends on-site presence…
Added 1 min ago
TB
Customer Service Representative
The Brick
Mississauga, ON
- Part-time
Role Description This part-time, on-site Customer Service Representative role is based in Mississauga, ON. The Customer Service Representative supports customers in person and by phone,…
Added 1 min ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 min ago
SS
Administrative Assistant - Superintendent's Department
Surrey Schools (School District #36 Surrey)
Surrey, BC
- Full-time
Exceptional verbal, written, interpersonal, and customer service skills, with the ability to communicate effectively and professionally with staff, students, families, community members,…
Added 1 min ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Provide customers with friendly and professional service. Fulfill duties for all areas of the Deli/ A La Carte Department. Supervise the Deli/A La Carte Department and staff in the absence…
Added 1 min ago
UR
Residential Construction Site Supervisor
Ultimate Renovations
Calgary, AB
- Full-time
We specialize in high-end full-service renovations with a premium client experience, and we're committed to delivering quality work while providing homeowners with an exceptional renovation…
Added 1 min ago
W
(CAN) Associé des rayons de la mode
Walmart
Val-d'Or, QC
- Full-time
…your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including…
Added 1 min ago
W
(CAN) General Merchandise Associate
Walmart
Dartmouth, NS
- Part-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 min ago
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(CAN) Cashier
Walmart
Surrey, BC
- Part-time
…skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company…
Added 1 min ago
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(CAN) Overnight Associate
Walmart
Waterloo, ON
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 1 min ago
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(CAN) Associé, boulangerie
Walmart
Gatineau, QC
- Part-time
…the retail industry. A Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the bakery area, and assists with…
Added 1 min ago
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(CAN) Associé, viande
Walmart
Val-d'Or, QC
- Part-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 1 min ago
W
(CAN) Stock Unloader Associate
Walmart
Barrie, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 1 min ago
W
(CAN) Préposé au traitement des commandes OMNI
Walmart
Val-d'Or, QC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 min ago
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(CAN) Associé, marchandise générale
Walmart
Val-d'Or, QC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 min ago
W
(CAN) Asset Protection Associate
Walmart
Duncan, BC
- Full-time
…runs smoothly and customers receive consistent, high-quality…
Added 1 min ago
W
(CAN) Préposé au déchargement
Walmart
Val-d'Or, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 1 min ago
LC
Bakery InStore Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Vancouver, BC
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 22 mins ago
PP
Intake Coordinator & Administrative Assistant
Pacekids Programs
Calgary, AB
- Full-time
Strong administrative, organizational, communication, customer service, and time-management skills.
Added 22 mins ago
SC
Sales Associate
Staples Canada
Brampton, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 22 mins ago
WC
(CAN) Stocking 1 Team Associate
Wal-Mart Canada Corp
Thompson, MB
- Part-time
To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean environment. This…

Pacekids Programs

Intake Coordinator & Administrative Assistant

Calgary, AB, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

Intake Coordinator & Administrative Assistant – Community & In-Home Programs

Reports To: Program Manager

Schedule: Monday–Friday, 8:30 a.m.–4:00 p.m. (with flexibility to work until 6:00 p.m. as needed. On-site Monday–Thursday; work from home on Fridays)
Location: #130, 2850 Sunridge Blvd NE, Calgary, AB T1Y 6G2

Purpose of Position:

Pacekids Programs is a dynamic, family-centred organization that empowers children with diverse needs and their families through excellence in therapy, education, and play. We offer a collaborative, fast-paced environment where our team is passionate about making a difference every day.

We are hiring an Intake Coordinator & Administrative Assistant to support our Community & In-Home Services team. As a key point of contact for families, referral sources, staff, and community partners, this role coordinates intake and eligibility processes while providing essential administrative and office support. The successful candidate will help connect families with appropriate services in a timely, equitable, and family-centred manner while supporting efficient program operations and service capacity.

Overview of Responsibilities:

Provide administrative support to the Community & In-Home Services team, including scheduling, documentation, billing administration, reporting, and record management.

Coordinate office operations, including purchasing, inventory control, office organization, and staff support.

Serve as a primary point of contact for prospective families, community partners, and referral sources, responding to inquiries with professionalism and compassion.

Manage incoming referrals, phone calls, emails, and inquiries related to Community & In-Home Services programs.

Coordinate the intake process by maintaining referral, intake, and waitlist tracking systems; gathering and reviewing intake documentation; and conducting needs assessment meetings with families.

Assess service eligibility using established program criteria and identify potential service matches based on family needs, program capacity, and available resources.

Provide information and referrals to alternative community programs when a family is not eligible, capacity is unavailable, or another service may be a better fit.

Prepare and present potential family matches and service recommendations to the Case Management Committee (CMC) for review and approval.

Monitor program capacity, caseloads, service utilization, and waitlists, and identify opportunities to maximize service delivery and access for families.

Collaborate with leadership and service delivery teams to support appropriate matching, service allocation, and planning.

Communicate service decisions and next steps to families following CMC review, including acceptance, waitlist status, or referrals to other resources.

Support transitions for newly matched families by ensuring assessment details, family goals, documentation, and other relevant information are accurately shared with the assigned service delivery team.

Maintain accurate and up-to-date intake databases, waitlists, caseload records, capacity tracking tools, and communication records.

Support quality assurance, data tracking, process development, and continuous improvement initiatives.

Contribute to a positive, respectful, collaborative workplace culture aligned with Pacekids' values.

Position Requirements:

Post-secondary education in a related field, or an equivalent combination of education and relevant experience.

Experience in an administrative or office environment; experience supporting children with disabilities and their families is an asset.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and strong computer skills.

Strong administrative, organizational, communication, customer service, and time-management skills.

Ability to manage competing priorities, meet deadlines, and maintain accuracy in a fast-paced environment.

Ability to work independently with initiative, sound judgment, professionalism, discretion, and tact.

Ability to build positive relationships with families, staff, community partners, and other professionals.

Strong interviewing, assessment, and information-gathering skills, including the ability to communicate difficult decisions professionally and compassionately.

Adaptability and problem-solving skills, with the ability to respond effectively to changing needs and service demands.

Commitment to confidentiality and appropriate handling of sensitive information.

Proficiency in English, both written and verbal.

Valid Alberta Driver's License and access to a reliable vehicle for occasional work-related travel.

Satisfactory Criminal Record Check (including Vulnerable Sector Check) and Child Intervention Record Check.

Why Join Pacekids?

Flexible paid sick and personal time (5.38% of hours worked) to support employee wellbeing

Employer-paid health and paramedical benefits for full-time staff effective from Day 1

Access to the Employee and Family Assistance Program (EFAP)

RRSP matching and/or a professional development allowance to support continued growth

Three weeks of paid vacation plus 13 paid holidays, including a year-end closure

Professional development opportunities, including a professional development allowance to support ongoing learning and career growth

Paid mileage

Pacekids Programs is an equal opportunity employer. We appreciate a diverse workforce and do not discriminate against any employee or applicant on the grounds of race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, or sexual orientation.

If you require accommodation in completing this application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to Pacekids’ People & Culture team at careers@pacekids.ca

We may use technology-enabled tools, including AI-assisted note-taking, to support parts of our recruitment and interview process. These tools are used to enhance accuracy and consistency and do not make hiring decisions. If you have any concerns or require an accommodation, please let us know.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Administrative support
Scheduling
Documentation
Reporting
Procurement
Inventory management
Support ICT system users
Provide information
Case management
Communication skills
Quality assurance
Process improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Computer skills
Customer service
Time management
Meet deadlines
Work independently
Adaptability
Problem solving
Confidentiality
Vulnerable sector check

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Work requirements

Jobs in Canada