Closed listing
ITSM Analytics & Specialist
- Montreal, QC, Canada
$58 to $60 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $58 to $60 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: ITSM Analytics & Specialist
Location: Montreal
Work Arrangement: Hybrid: 3-days a week
Employment Type: Contract/Fulltime
Duration: 12 Months
Domain: BFSI
Pay Rate: CAD $58-60/hr. Incorporated.
Application Deadline: September 30th, 2026
Face 2 Face interview required
SKILLS REQUIRED.
We are looking for an experienced ITSM / Service Management Analyst with strong expertise in IT service operations, reporting, and stakeholder management.
Required Skills
- Strong knowledge of ITSM / ITIL practices.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Strong analytical and critical-thinking skills.
- Proficiency in Power BI and Excel.
- Experience with dashboards, KPIs, reporting, and data analysis.
- Excellent stakeholder management and communication skills.
- Strong organizational and project coordination abilities.
- Experience working across technical, risk, control, audit, and business functions.
- Knowledge of Microsoft 365, SharePoint, and Teams.
Key Responsibilities
- Support ITSM practices including Incident, Problem, Change, and Service Management.
- Work with ServiceNow or comparable enterprise ITSM platforms.
- Analyze operational, service, and performance data to identify trends and opportunities.
- Develop Power BI dashboards, KPIs, reports, and management-level insights.
- Coordinate projects and initiatives across multiple technical and business teams.
- Collaborate with Risk, Control, Audit, and Business stakeholders.
- Present complex operational information clearly to senior leadership.
- Manage competing priorities and drive cross-functional initiatives.
- Use Microsoft 365, SharePoint, and Teams for collaboration and reporting.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
More about this job
Responsibilities
The specialist will support ITSM practices including incident, problem, and change management while developing Power BI dashboards and KPIs. They will also coordinate cross-functional initiatives and present operational insights to senior leadership.
Requirements
Candidates must have strong expertise in IT service operations, reporting, and stakeholder management with proficiency in ServiceNow and Power BI. Experience working across technical, risk, and business functions is essential for this role.
Skills
- ITSM
- ITIL
- ServiceNow
- Power BI
- Excel
- Data Analysis
- Stakeholder Management
- Communication
- Project Coordination
- Risk Management
- Control
- Audit
- Microsoft 365
- SharePoint
- Teams
- Reporting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Management & Leadership
- Finance & Accounting
- Consulting
Keywords
- ITSM
- ITIL
- ServiceNow
- Power BI
- Excel
- Dashboards
- KPIs
- Reporting
- Data Analysis
- Stakeholder Management
- Project Coordination
- Risk Management
- Control
- Audit
- Microsoft 365
- SharePoint
- Teams
- Incident Management
- Problem Management
- Change Management
- Service Management
- BFSI
- Operational Data
- Trend Analysis
- Cross-functional