Lab Systems Support Specialist

Job Title: Laboratory Software Administrator / Lab Systems Support Specialist

Location: Charlottetown, PEI, C1E 0A1 (Additional Site: Windsor, Nova Scotia, B0N 2T0)

Duration: 12 Months (Contract)

Schedule: 1st Shift | Monday–Friday

Work Arrangement: Hybrid – Primarily Onsite with Flexibility to Work from Home as Needed

Nature of Job: Laboratory Software Administration / IT Application Support

Pay Rate: $23.00 – $25.00/Hour

Job Type: Contract

Domain: Laboratory Systems / Pharmaceutical / Biotechnology / IT Support

Deadline: 11/25/2026

Position Overview

• We are seeking a detail-oriented Laboratory Software Administrator / Lab Systems Support Specialist to provide day-to-day administrative and technical support for laboratory software applications within a cGMP-regulated environment.
• The successful candidate will be responsible for managing user accounts and access permissions, performing password resets, monitoring data backups, restoring archived data, troubleshooting software issues, and coordinating with IT teams and software vendors.
• This role will also involve conducting periodic software compliance inspections, reviewing audit trails, verifying system configurations against Standard Operating Procedures (SOPs), maintaining computer system documentation, and assisting with new software installations and deployments.
• Candidates should have an understanding of cGMP requirements, 21 CFR Part 11 compliance, and change control procedures. Experience with laboratory software applications will be highly preferred.

Skills Required

Primary Skills:

• Laboratory Software Administration
• Laboratory Application Support
• IT Support / Application Support
• cGMP Compliance
• 21 CFR Part 11
• Change Control Procedures
• User Access Management
• Software Troubleshooting

Secondary Skills:

• Audit Trail Reviews
• Data Backup and Recovery
• SOP Documentation
• Software Configuration
• System Validation
• Database Administration
• Technical Support
• Vendor Coordination

Relevant Laboratory Software Applications:

• Empower
• LabX
• Omnis
• Tiamo
• WinUV
• Microlab
• SoftMax Pro
• Other Laboratory Information and Instrument Software Systems

Major Job Responsibilities

Laboratory Software Administration

• Manage day-to-day administration of laboratory software applications.
• Add, modify, and remove user accounts in accordance with established SOPs.
• Perform password resets and manage user access permissions.
• Monitor software functionality and investigate system errors and user-reported issues.
• Support the administration and maintenance of laboratory software systems and databases.

Data Backup and Recovery

• Monitor and verify routine data backups.
• Restore archived data when required.
• Support data integrity and availability in accordance with internal procedures.
• Coordinate with IT resources to troubleshoot backup, recovery, and system-related issues.

Compliance and Documentation

• Conduct periodic inspections of laboratory software systems to verify compliance with SOPs.
• Review system settings, configurations, and audit trails.
• Ensure laboratory software remains aligned with applicable cGMP and 21 CFR Part 11 requirements.
• Follow established change control procedures for software updates, configuration changes, and system modifications.
• Develop and maintain computer system policies and documentation for new software applications.
• Maintain accurate records of system administration and compliance activities.

Technical Support and System Implementation

• Act as a liaison between laboratory end users, IT departments, infrastructure contractors, and software vendors.
• Investigate and coordinate the resolution of software errors and technical issues.
• Assist with software setup, installation, configuration, and deployment.
• Support the implementation of new laboratory software applications.
• Provide administrative and technical support for PCs, terminals, peripherals, and PC networks as needed.
• Assist with information system databases, licensing agreements, and reporting requirements.

Site Support

• Provide support primarily at the Charlottetown, PEI location.
• Travel between Charlottetown, PEI, and Windsor, Nova Scotia, may be required.
• Candidates must reside within reasonable commuting distance of both supported locations.

Required Qualifications

• Typically, 1–3 years of relevant experience in laboratory software administration, IT support, application support, or a related technical environment.
• Familiarity with working in a cGMP-regulated environment.
• Understanding of 21 CFR Part 11 compliance requirements.
• Knowledge of change control procedures and controlled system modifications.
• Experience or familiarity with laboratory software applications such as Empower, LabX, Omnis, Tiamo, WinUV, Microlab, or SoftMax Pro.
• Ability to troubleshoot software issues and coordinate with IT teams or software vendors.
• Strong documentation, organizational, and problem-solving skills.
• Ability to follow SOPs and maintain accurate system administration records.

Preferred Skills

• Experience administering laboratory information systems or analytical instrument software.
• Experience managing user access, permissions, password resets, and software configurations.
• Familiarity with audit trail reviews, data backup monitoring, and archived data restoration.
• Experience supporting software validation, periodic system reviews, or compliance inspections.
• Exposure to computer system policy development and new software deployments.
• Experience working in pharmaceutical, biotechnology, laboratory, or regulated manufacturing environments.
• Relevant technical education, specialized training, or certification is an asset. Equivalent combinations of education and experience will also be considered.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Sick Leave

AI Usage Policy

Artificial Intelligence (AI) tools may be used to assist with recruitment activities and candidate screening. However, all final candidate evaluations and hiring decisions are made by human recruiters and hiring managers.

EEOC Compliance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.