Production Support Engineer
- Mississauga, ON, Canada
$40 to $45 CAD / hour · Contract
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Job details
- Pay
- $40 to $45 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 7+ years of strong experience in Application / Production Support, Incident & Problem Management, and On-Call Support.
- Posting language
- English
- Posted
Original job description
Job Title: Application/ Production Support Engineer
Location: Mississauga, ON
Work Arrangement: Hybrid (3-4 days WFO)
Employment Type: Contract
Rate: CAD 40-45/hour
Domain: Retail
Application Deadline: Nov. 15th, 2026
Role Summary:
- The role combines production support with development activities while ensuring system availability| reliability| compliance| and a strong customer experience.
- Responsible for supporting business-critical applications and systems through incident resolution| root-cause analysis| troubleshooting| change implementation| system monitoring| and application enhancements
Skills:
- 7+ years of strong experience in Application / Production Support, Incident & Problem Management, and On-Call Support.
- System Monitoring & Alerting, Scripting / Automation, Programming & Debugging
- Systems monitoring| performance| availability| and reliability management
- Use of system commands and utilities
- Installation and maintenance of third-party software and hardware
- Production alert monitoring and response
- Troubleshooting and root-cause analysis
- Change procedures and implementation planning
- On-call support
- Following SDLC processes, participating in code reviews, collaborating with development teams, preparing test scripts and supporting application-related troubleshooting
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
More about this job
Responsibilities
Support business-critical applications by resolving incidents, performing root-cause analysis, troubleshooting issues, monitoring systems, and implementing changes. Contribute to application enhancements and development activities while maintaining system availability, reliability, compliance, and customer experience.
Requirements
Requires 7+ years of experience in application or production support, incident and problem management, and on-call support. Candidates should have experience with system monitoring, scripting and automation, programming and debugging, change planning, SDLC processes, code reviews, test scripts, and collaboration with development teams.
Skills
- Application Support
- Production Support
- Incident Management
- Problem Management
- On-Call Support
- System Monitoring
- Alerting
- Scripting
- Automation
- Programming
- Debugging
- Root-Cause Analysis
- Troubleshooting
- Change Implementation
- Performance Management
- SDLC
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Retail
Keywords
- Application Support
- Production Support
- Retail Applications
- Incident Management
- Problem Management
- On-Call Support
- System Monitoring
- Alert Monitoring
- Scripting
- Automation
- Programming
- Debugging
- Root-Cause Analysis
- Troubleshooting
- Change Management
- Change Implementation
- System Availability
- System Reliability
- Performance Management
- Third-Party Software
- Hardware Maintenance
- SDLC
- Code Reviews
- Test Scripts
- Application Enhancements
- Customer Experience
- Compliance