Salesforce Platform Support
- Toronto, ON, Canada
$120,000 to $130,000 CAD / year · Full-time
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Job details
- Pay
- $120,000 to $130,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Posting language
- English
- Posted
Original job description
Job Title: Salesforce Platform Support Analyst
Location: Toronto, ON
Work Arrangement: Hybrid (3 days/week)
Employment Type: Full-Time Emp.
Rate: CAD 120-130K/Year
Domain: BFSI
Application Deadline: Nov. 15th, 2026
Skills:
- Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
- Hands on experience in Apex coding.
- Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
- Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
- Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
- Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
- Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support, including rotational on-call support when required.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
More about this job
Responsibilities
Provide L3 production support for Salesforce platforms, managing incidents, troubleshooting issues, conducting root cause analysis, and resolving problems within defined SLAs. Coordinate with stakeholders to manage critical incidents and resolve issues involving Salesforce components, APIs, data integrations, and connected applications, including rotational on-call support when required.
Requirements
Requires at least four years of relevant application or production support experience, preferably in an enterprise or banking environment, along with hands-on Salesforce Data Cloud, Loyalty Management, or Marketing Cloud experience and Apex coding. Candidates should understand Salesforce architecture and data components, integrations, SQL, incident and change management, and monitoring tools, and be able to independently manage critical production issues.
Skills
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Salesforce Marketing Cloud
- Apex
- Production Support
- Incident Management
- Troubleshooting
- Root Cause Analysis
- Data Integration
- API Troubleshooting
- SQL
- ServiceNow
- Splunk
- Dynatrace
- ITIL
- Stakeholder Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Salesforce
- Salesforce Data Cloud
- Salesforce Loyalty Management
- Salesforce Marketing Cloud
- Apex
- L3 Production Support
- Application Support
- Incident Management
- Root Cause Analysis
- Problem Resolution
- Service-Level Agreements
- Salesforce Platform Architecture
- Data Model Objects
- Data Lake Objects
- Data Spaces
- Data Ingestion
- Integration Flows
- Loyalty Programs
- Points Processing
- Earning And Redemption Rules
- APIs
- Data Integrations
- SQL
- ServiceNow
- Splunk
- Dynatrace
- ITIL
- Change Management
- Banking
- Critical Incident Management