Servicenow implementation Architect
- Toronto, ON, Canada
Hybrid
$135,000 to $140,000 CAD / year · Full-time
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Job details
- Pay
- $135,000 to $140,000 CAD / year
- Job type
- Full-time
- Workplace
- Hybrid
- Apply by
- Experience
- Experience Required 10+ Years
- Posting language
- English
- Posted
Original job description
Job Title: ServiceNow Implementation Architect
Location: Toronto, Ontario
Work Arrangement: Hybrid
Employment Type: Fulltime
Salary – 135-140k/annum + benefits
Application Deadline: Nov. 20th, 2026
Experience Required 10+ Years
Mandatory Requirements
- Strong ServiceNow architecture and implementation experience.
- Experience across at least 3 ServiceNow modules, including ITSM and either ITOM or CMDB.
- Strong knowledge of CSDM, Discovery, Service Mapping, and Event Management.
- Development background with scripting, workflows, ACLs, and integrations.
- Experience with REST, SOAP, Integration Hub, MID Server, and SSO.
- Experience leading offshore development teams and managing customer stakeholders.
- Excellent communication, documentation, and solution design skills.
Mandatory Certifications
- Certified System Administrator (CSA).
- Certified Implementation Specialist – ITSM.
- One additional CIS certification in Discovery, Event Management, or Service Mapping.
Good to Have
- Certified Application Developer (CAD) or Certified Technical Architect (CTA).
- Oracle Fusion, Workday, or Dayforce integration experience.
- Now Assist, AI Agents, Claude, or MCP experience.
- Consulting or System Integrator background.
Please share your resume at pooja.thapa@pacerstaffing.com
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
More about this job
Responsibilities
Design and implement ServiceNow solutions across multiple modules, including ITSM and ITOM or CMDB, using platform capabilities such as Discovery, Service Mapping, and Event Management. Lead offshore development teams and manage customer stakeholders while producing solution designs and documentation.
Requirements
Requires 10 or more years of experience, strong ServiceNow architecture and implementation expertise across at least three modules, and development and integration experience. Required certifications are CSA, CIS–ITSM, and one additional CIS certification in Discovery, Event Management, or Service Mapping.
Skills
- ServiceNow Architecture
- ServiceNow Implementation
- IT Service Management
- IT Operations Management
- Common Service Data Model
- Discovery
- Service Mapping
- Event Management
- Scripting
- Workflows
- Access Control Lists
- Integrations
- REST
- SOAP
- Integration Hub
Visa sponsorship
Not detected in the job text
Hiring contact email
pooja.thapa@pacerstaffing.com
Categories
- Technology
- Software
- Management & Leadership
- Consulting
Keywords
- ServiceNow
- ServiceNow Architecture
- ServiceNow Implementation
- ITSM
- ITOM
- CMDB
- CSDM
- Discovery
- Service Mapping
- Event Management
- Scripting
- Workflows
- ACLs
- REST
- SOAP
- Integration Hub
- MID Server
- Single Sign-On
- Offshore Development Teams
- Stakeholder Management
- Solution Design
- CSA
- CIS–ITSM
- CIS–Discovery
- CIS–Event Management
- CIS–Service Mapping
- CAD
- CTA
- Oracle Fusion
- Workday