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Pacer Group

Voice and Video Engineer

Calgary, AB, Canada

$50 to $55 CAD / hour · Contract

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Job details

Pay: $50 to $55 CAD / hour
Job type: Contract
Apply by: Nov 28, 2026
Experience: Minimum 5 years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM administration.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Title: Voice and Video Engineer

Location: Calgary, AB

Work Arrangement: Onsite

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 50-55/hour Incorporated

Domain: BFSI

Application Deadline: Nov. 13th, 2026

SKILLS REQUIRED:

Minimum 5 years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM administration.
Strong expertise in Cisco Finesse configuration, call queues, routing strategies, and agent assignments.
Proven experience with Calabrio Contact Center, including call recording, quality management, workforce scheduling, and reporting.
Experience managing BVOIP, POTS, PRI lines, Cisco softphones, and AT&T portal services.
Knowledge of disaster recovery planning, site failover, contingency routing, and emergency dispatch operations.
Current Cisco certification (CCNA Collaboration or higher) with strong troubleshooting and independent call center operations experience.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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More about this job

Responsibilities

Administer Cisco voice infrastructure, including UCCX, CUCM, Cisco Finesse, call queues, routing strategies, and agent assignments. Manage Calabrio Contact Center functions and voice services, and support disaster recovery, site failover, contingency routing, and emergency dispatch operations.

Requirements

Requires at least five years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM, plus strong Cisco Finesse and Calabrio Contact Center expertise. Candidates must hold a current CCNA Collaboration certification or higher and have experience with voice services, troubleshooting, and independent call center operations.

Skills

Cisco Voice Infrastructure
UCCX Administration
CUCM Administration
Cisco Finesse
Call Queues
Call Routing
Agent Assignments
Calabrio Contact Center
Call Recording
Quality Management
Workforce Scheduling
BVOIP
POTS
PRI Lines
Disaster Recovery
Cisco CCNA Collaboration

Visa sponsorship

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Keywords

Cisco Voice Infrastructure
UCCX
CUCM
Cisco Finesse
Call Queues
Routing Strategies
Agent Assignments
Calabrio Contact Center
Call Recording
Quality Management
Workforce Scheduling
Reporting
BVOIP
POTS
PRI Lines
Cisco Softphones
AT&T Portal Services
Disaster Recovery Planning
Site Failover
Contingency Routing
Emergency Dispatch Operations
CCNA Collaboration
Call Center Operations
Troubleshooting
BFSI

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