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Pacer Group

Voice and Video Engineer

  • Calgary, AB, Canada

$50 to $55 CAD / hour · Contract

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Job details

Pay
$50 to $55 CAD / hour
Job type
Contract
Apply by
Experience
Minimum 5 years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM administration.
Posting language
English
Posted

Original job description

Job Title: Voice and Video Engineer

Location: Calgary, AB

Work Arrangement: Onsite

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 50-55/hour Incorporated

Domain: BFSI

Application Deadline: Nov. 13th, 2026

SKILLS REQUIRED:

  • Minimum 5 years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM administration.
  • Strong expertise in Cisco Finesse configuration, call queues, routing strategies, and agent assignments.
  • Proven experience with Calabrio Contact Center, including call recording, quality management, workforce scheduling, and reporting.
  • Experience managing BVOIP, POTS, PRI lines, Cisco softphones, and AT&T portal services.
  • Knowledge of disaster recovery planning, site failover, contingency routing, and emergency dispatch operations.
  • Current Cisco certification (CCNA Collaboration or higher) with strong troubleshooting and independent call center operations experience.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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More about this job

Responsibilities

Administer Cisco voice infrastructure, including UCCX, CUCM, Cisco Finesse, call queues, routing strategies, and agent assignments. Manage Calabrio Contact Center functions and voice services, and support disaster recovery, site failover, contingency routing, and emergency dispatch operations.

Requirements

Requires at least five years of hands-on experience with Cisco voice infrastructure, including UCCX and CUCM, plus strong Cisco Finesse and Calabrio Contact Center expertise. Candidates must hold a current CCNA Collaboration certification or higher and have experience with voice services, troubleshooting, and independent call center operations.

Skills

  • Cisco Voice Infrastructure
  • UCCX Administration
  • CUCM Administration
  • Cisco Finesse
  • Call Queues
  • Call Routing
  • Agent Assignments
  • Calabrio Contact Center
  • Call Recording
  • Quality Management
  • Workforce Scheduling
  • BVOIP
  • POTS
  • PRI Lines
  • Disaster Recovery
  • Cisco CCNA Collaboration

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support

Keywords

  • Cisco Voice Infrastructure
  • UCCX
  • CUCM
  • Cisco Finesse
  • Call Queues
  • Routing Strategies
  • Agent Assignments
  • Calabrio Contact Center
  • Call Recording
  • Quality Management
  • Workforce Scheduling
  • Reporting
  • BVOIP
  • POTS
  • PRI Lines
  • Cisco Softphones
  • AT&T Portal Services
  • Disaster Recovery Planning
  • Site Failover
  • Contingency Routing
  • Emergency Dispatch Operations
  • CCNA Collaboration
  • Call Center Operations
  • Troubleshooting
  • BFSI

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