Voice Engineer
- Calgary, AB, Canada
$55 to $58 CAD / hour · Contract
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Job details
- Pay
- $55 to $58 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 5+ years of hands-on experience with Cisco voice infrastructure
- Posting language
- English
- Posted
Original job description
Job Title: Voice and Video Engineer (UCCX and CUCM)
Location: Calgary, AB
Work Arrangement: Onsite
Employment Type: Contract
Rate: CAD 55-58/hour
Domain: Utilities
Application Deadline: Nov. 15th, 2026
Skills:
- 5+ years of hands-on experience with Cisco voice infrastructure
- Proven track record managing Calabrio Contact Center solutions
- Expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting
- Proven experience with Cisco Unified Communications Manager (CUCM) administration
- Basic understanding of IVR software and automated messaging systems
- Strong proficiency in Cisco Finesse desktop configuration and queue management
- Demonstrated ability to manage BVOIP operations, POTS, and PRI line
- Experience supporting mission-critical call center operations
- Current Cisco certifications (CCNA Collaboration or higher)
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
More about this job
Responsibilities
Administer and support Cisco voice and contact center infrastructure, including UCCX, CUCM, Calabrio, and Cisco Finesse. Manage call center queues and telephony services, and support mission-critical operations involving BVOIP, POTS, and PRI lines.
Requirements
Requires at least five years of hands-on Cisco voice infrastructure experience, with demonstrated expertise in Calabrio, UCCX administration and scripting, CUCM administration, and Cisco Finesse. Candidates should understand IVR and automated messaging systems, have experience supporting mission-critical call centers and BVOIP/POTS/PRI services, and hold a current CCNA Collaboration certification or higher.
Skills
- Cisco Voice Infrastructure
- Calabrio Contact Center
- Cisco Unified Contact Center Express (UCCX)
- UCCX Administration
- UCCX Scripting
- Cisco Unified Communications Manager (CUCM)
- IVR Software
- Automated Messaging Systems
- Cisco Finesse
- Desktop Configuration
- Queue Management
- BVOIP Operations
- POTS
- PRI Lines
- Call Center Operations
- CCNA Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Engineering
- Customer Service & Support
- Energy
Keywords
- Cisco Voice Infrastructure
- Calabrio Contact Center
- Cisco Unified Contact Center Express (UCCX)
- UCCX Administration
- UCCX Scripting
- Cisco Unified Communications Manager (CUCM)
- IVR
- Automated Messaging Systems
- Cisco Finesse
- Desktop Configuration
- Queue Management
- BVOIP
- POTS
- PRI Lines
- Call Center Operations
- CCNA Collaboration
- Voice and Video Engineering
- Utilities
- On-site
- Contract