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Pacer Group

Voice Engineer

  • Calgary, AB, Canada

$50 to $55 CAD / hour · Contract

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Job details

Pay
$50 to $55 CAD / hour
Job type
Contract
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Experience
Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
Posting language
English
Posted

Original job description

Job Title: Voice Engineer

Location: Calgary, AB

Work Arrangement: Hybrid (2-3 Days onsite)

Employment Type: Contract

Duration: 12 Months

Domain: Utility

Pay Rate: CAD 50-55/hr on Incorporated

Application Deadline: Nov 30th, 2026

SKILLS REQUIRED

  • Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
  • Proven experience implementing, administering, and supporting Calabrio Contact Center solutions.
  • Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
  • Experience troubleshooting Cisco voice, telephony, contact center, and related infrastructure issues.
  • Strong understanding of voice infrastructure, call routing, contact center integrations, and production support.
  • Current Cisco certification (CCNA Collaboration or higher) is required.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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More about this job

Responsibilities

Implement, administer, support, and manage Cisco voice infrastructure and Calabrio Contact Center solutions in an enterprise environment. Troubleshoot voice, telephony, contact center, and related infrastructure issues while supporting mission-critical operations and service reliability.

Requirements

Requires at least five years of hands-on experience supporting and managing Cisco voice infrastructure in an enterprise environment, along with experience implementing, administering, and supporting Calabrio Contact Center solutions. Candidates must have a current Cisco certification at the CCNA Collaboration level or higher and strong knowledge of voice infrastructure, call routing, contact center integrations, and production support.

Skills

  • Cisco Voice Infrastructure
  • Calabrio Contact Center
  • Contact Center Operations
  • Call Center Operations
  • Cisco Voice Troubleshooting
  • Telephony
  • Call Routing
  • Contact Center Integrations
  • Production Support
  • High Availability
  • Service Reliability
  • CCNA Collaboration

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Energy

Keywords

  • Cisco Voice Infrastructure
  • Calabrio Contact Center
  • CCNA Collaboration
  • Cisco Certification
  • Telephony
  • Contact Center
  • Call Center
  • Call Routing
  • Contact Center Integrations
  • Voice Infrastructure
  • Production Support
  • Troubleshooting
  • High Availability
  • Service Reliability
  • Enterprise Environment
  • Utility

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