Warranty Technician, Pacesetter Homes
- Saskatoon, SK, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Title: Warranty Technician, (New Home construction)
Location: Saskatoon and surrounding communities, Office location - 120 - 311 Wellman Lane
At Pacesetter Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Vice-President, as the Warranty Technician you will provide repair services for warrantable items in residential homes as well as arranging and scheduling trades to ensure delivery excellent service to exceed customer expectations.
Your Day-to-day Responsibilities Will Include
You primarily work on sites in new homes with infrequent travel to the regional office. Work has exposure to noise from equipment/machinery and occupational hazards as well as dealing with inclement weather and dust. Overtime may occasionally be required.
About Us
Pacesetter Homes is a single-family business unit of Qualico with over 70 years of building experience. Pacesetter Homes offers award winning home plans, interior design items, and finishing packages that personalize each new home we build. Pacesetter Homes operates in Western Canada, Dallas, Texas and Austin, Texas. To learn more, click here .
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Closing Date: November 3, 2026
#pacesetterhomessaskatchewan
Location: Saskatoon and surrounding communities, Office location - 120 - 311 Wellman Lane
At Pacesetter Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Vice-President, as the Warranty Technician you will provide repair services for warrantable items in residential homes as well as arranging and scheduling trades to ensure delivery excellent service to exceed customer expectations.
Your Day-to-day Responsibilities Will Include
- Resolving homeowner concerns in a professional and timely manner to ensure delivery of excellent customer service.
- Coordinating with the Warranty Team to arrange or schedule customer appointments and provide details on resolution of deficiencies.
- Completing required repairs and quality control inspections or arranging and scheduling trades to complete repairs.
- Accompanying trades on service calls when required, documenting and notifying the Warranty Team of any back charges to be applied to trades.
- Negotiating a mutually agreeable solution for all parties involved to resolve customer concerns and trade disputes.
- Working safely and following all health and safety policies and procedures.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.
- High School Diploma, or equivalent.
- Minimum 3 years of relevant experience, preferably in the Construction industry and with basic knowledge of construction practices.
- Previous experience using carpentry related tools and equipment.
- Valid driver’s licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Attention to detail, good hand-eye coordination and situational awareness of physical work environment Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.
- Experience in home repairs or hands-on skills in general construction practices is preferred.
- Basic knowledge of residential construction practices is preferred.
- Creating trusting and successful working relationships.
- Taking responsibility for the outcome of decisions and actions.
- Cooperating with team members in an open, supportive and respectful manner.
- Setting clear, measurable and achievable goals.
- Consistently meeting customer expectations.
- Staying current with technical job skills.
You primarily work on sites in new homes with infrequent travel to the regional office. Work has exposure to noise from equipment/machinery and occupational hazards as well as dealing with inclement weather and dust. Overtime may occasionally be required.
About Us
Pacesetter Homes is a single-family business unit of Qualico with over 70 years of building experience. Pacesetter Homes offers award winning home plans, interior design items, and finishing packages that personalize each new home we build. Pacesetter Homes operates in Western Canada, Dallas, Texas and Austin, Texas. To learn more, click here .
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Closing Date: November 3, 2026
#pacesetterhomessaskatchewan
More about this job
Responsibilities
Resolve homeowner warranty concerns, complete repairs and quality inspections, and coordinate or schedule trades to address deficiencies. Communicate with homeowners and trades, document potential back charges, and negotiate solutions while following health and safety procedures.
Requirements
Requires a high school diploma or equivalent, at least three years of relevant experience, experience using carpentry-related tools, a valid driver's licence, and access to a reliable vehicle. Candidates must be able to perform physical work, including lifting up to 50 pounds; home repair and residential construction experience are preferred.
Skills
- Customer Service
- Home Repairs
- Construction Practices
- Carpentry Tools
- Repair Coordination
- Quality Control Inspections
- Scheduling
- Problem Solving
- Communication
- Active Listening
- Negotiation
- Conflict Resolution
- Attention to Detail
- Hand-Eye Coordination
- Safety Compliance
- Physical Stamina
Benefits
- Competitive Compensation
- Benefit Packages
- Company Matching RRSP/DPSP Program
- Employee Home Purchase Program
- Employee Discounts
Visa sponsorship
Not detected in the job text
Categories
- Construction
- Trades
- Customer Service & Support
- Management & Leadership
- Security & Safety
Keywords
- New Home Construction
- Residential Construction
- Warranty Service
- Home Repairs
- Carpentry Tools
- Construction Practices
- Deficiency Repairs
- Quality Control
- Trade Coordination
- Customer Appointments
- Homeowner Concerns
- Customer Service
- Back Charges
- Trade Disputes
- Negotiation
- Health and Safety
- Criminal Record Check
- Driver's Licence
- Reliable Vehicle
- Physical Work