Inside Sales & Customer Service Specialist

Company Description

Pacific Radiator Manufacturing Ltd., founded in 1985 in Langley, BC, is Western Canada’s largest manufacturer of replacement copper-brass radiator cores and tanks. The company focuses on heavy-duty cooling systems designed for commercial and industrial vehicles. With decades of specialized experience, Pacific Radiator Manufacturing Ltd. is recognized for reliable products that support demanding transportation and industrial operations. Team members contribute to a stable, hands-on manufacturing environment where quality and customer service are central to the business.

Role Description

The Order Desk role is a full-time, on-site position based in Langley, BC (Greater Vancouver Area). Serving as the primary inside sales engine and customer interface, this position is responsible for receiving customer inquiries, providing price quotes, processing orders, verifying product specifications, and managing shipment tracking and logistics. The Order Desk team member handles all incoming calls and emails, resolves customer complaints or order discrepancies directly, and coordinates closely with production and shipping departments to ensure accurate, on-time delivery. Daily activities include managing full customer sales cycles from initial inquiry through order delivery while maintaining organized records.

Qualifications

• Inside Sales & Order Management: Strong skills in customer quoting, sales order entry, tracking freight/shipments through fulfillment, and coordinating daily shipping schedules.
• Industry Knowledge: Direct knowledge or prior experience in radiator manufacturing, heavy-duty cooling systems, or industrial automotive components is considered a strong asset.
• Customer Service & Conflict Resolution: Excellent communication skills with proven experience handling sales inquiries, resolving customer complaints professionally, and turning logistics issues into positive customer outcomes.
• Analytical & Problem-Solving Skills: Ability to review detailed product specifications, identify issues early, and troubleshoot inventory or delivery delays in a fast-paced environment.
• Software Proficiency: Proficiency in MS Office (Excel, Outlook) and practical experience with ERP systems, inventory databases, or shipping software.
• Relevant Experience: Previous background in inside sales, order desk, shipping coordination, or customer support within a manufacturing or industrial setting.
• Operational Capabilities: Ability to work on-site, manage competing sales priorities, and maintain high attention to detail under tight deadlines.
• Education: High school diploma or equivalent required; post-secondary coursework in business, sales, supply chain, or administration is an asset.