Jobs in Canada

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Added 1 min ago
FA
Engine Maintenance Instructor
FTAI Aviation
Montreal, QC
- Full-time
The Engine Maintenance Instructor is responsible for delivering high-quality technical training within an aviation Maintenance, Repair and Overhaul (MRO) environment, with a focus on engine…
Added 1 min ago
B
Commercial Door Service Technician - Roving
BGIS
Montreal, QC
- Full-time
In addition to hands-on technical work, the Service Technician provides technical leadership, supports complex troubleshooting, mentors junior technicians, and acts as a key resource for…
Added 1 min ago
SE
Gas Turbine Component Bench Fitter
Siemens Energy
Montreal, QC
- Full-time
As a Gas Turbine Repair Technician, you will perform minor repairs and restoration work on aeroderivative gas turbine components and modules, supporting our repair and overhaul operations.…
Added 1 min ago
E
Electrical System Control Operator
EPCOR
AB · Edmonton, AB
- Full-time
Ability to work a combination of 8- and 12-hour shifts on the relief shift schedule until a set shift becomes available · In rare cases, a 12-hour shift change notice may occur
Added 1 min ago
SS
Electrical Project Lead - Field Services
Sunbelt Solomon
Calgary, AB
- Full-time
Must have a valid driver’s license
Added 1 min ago
B
Electrical Journeyperson
BGIS
Vancouver, BC
- Full-time
…infrastructure projects, we take pride in our commitment to quality, safety, and customer service. Joining FITZE means becoming part of a skilled, supportive team that values professional…
Added 1 min ago
A
Packaging Technician
Avantor
Sidney, BC · CAN-BC Sidney
- Full-time
Perform daily bottle preparation, filling, and packaging functions while ensuring adherence to all site Safety policies and Quality Management systems.
Added 1 min ago
UO
Grants Facilitator & Writer, Global Health
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Clinical Support Building (BCCHC)
- $5,377.61 to $6,308.19 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 4
Added 1 min ago
CH
Maintenance Technician
Calgary Heritage Housing
Calgary, AB
- Full-time
Are you an experienced Maintenance Technician who values good customer service and enjoys helping others? Do you enjoy troubleshooting maintenance issues, working independently and taking…
Added 17 mins ago
S
Quality Control Technician II (2nd Shift)
Seaspan
North Vancouver, BC
- Full-time
Must have CWB Level 1 Certification
Added 17 mins ago
EV
Animal Care Attendant, Surgery Liaison
Ethos Veterinary Health
Mississauga, ON
- $18 to $21 CAD / hour
- Full-time
Answer incoming Surgery Department calls and emails, directing clinical questions to the appropriate veterinary technician or veterinarian.
Added 17 mins ago
B
Commercial Door Service Technician - Roving
BGIS
Montreal, QC
- Full-time
In addition to hands-on technical work, the Service Technician provides technical leadership, supports complex troubleshooting, mentors junior technicians, and acts as a key resource for…
Added 32 mins ago
IW
Seasonal Forestry & Seed Production Technician
Irving Woodlands
Sussex, NB
- Full-time
…cone collection, and seed preparation while learning how high-quality seed moves from orchard to…
Added 32 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 32 mins ago
AL
Laboratory Technician B - Inorganics
AGAT Laboratories
Calgary, AB
- Full-time
AGAT Laboratories is currently looking for an experienced Laboratory Technician B to join our Inorganics/Environmental lab working out of our Calgary, Alberta facility. This position is…
Added 32 mins ago
F
Shop Supervisor
Finning
Fort McMurray, AB
- Full-time
…hands-on leadership and ensuring the safe, efficient, and high-quality execution of work. You will play a critical role in supporting our Customer Service Commitment by leading safety…
Added 1 hour ago
A
Apprentice Refinish Technician - ACX Brandon
AutoCanada
Brandon, MB
- $20 to $25 CAD / hour
- Other
…28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence,…
Added 1 hour ago
SF
Quality Assurance Technician
Sofina Foods Canada
Calgary, AB
- Temporary
Role Description The Quality Assurance Technician is a temporary, on-site role based in Calgary, AB, responsible for supporting daily food safety and quality control activities within the…
Added 1 hour ago
DS
Robotic Weld Technician
Dawn Staffing Solutions Inc
Tottenham, ON
- Full-time
We are looking for a skilled Robotic Weld Technician with expertise in welding to support and optimize automated and manual welding operations in our client's manufacturing facility in…
Added 1 hour ago
PR
Senior Help Desk Technician
Pacific Reach
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Our team is dedicated to delivering exceptional customer service while supporting our core values of integrity, quality, entrepreneurship, and stability.
Added 1 hour ago
C
General Manager, Production
Clutch
Halifax, NS
- Full-time
You’ll have full ownership of site performance, including production output, vehicle quality, cycle time, cost per unit, safety and vendor performance. Just as important, you’ll build the…
Added 1 hour ago
ES
Maintenance Lead (3:00pm - 11:30pm)
ETERNITY SYSTEMS
Guelph, ON
- $43 CAD / hour
- Full-time
…or Electrician to fill an existing vacancy as a Maintenance Technician and join our team! In this role, you’ll take on a variety of challenges - installing, troubleshooting, repairing, and…
Added 1 hour ago
Electro-mechanical / Mechatronics Assembly Technician
PVLabs
Burlington, ON
Electromechanical / Mechatronics Assembly Technician
Added 1 hour ago
Quality Assurance Technician - Temporary (up to 18 months maternity coverage)
Sofina Foods Inc
Calgary, AB
GENERAL DESCRIPTION: Quality Assurance Technician monitors and inspects Lilydale products, materials, equipment, and production facilities to comply with Lilydale Quality by Process…
Added 1 hour ago
Maintenance Electrician - Finch
Give and Go Prepared Foods
Toronto, ON
…ingrained values of respect, direct and open communication, quality and accountability, we’d love to have you join our team. Our Consumer Brands: two-bite® brand, include two…

Pacific Reach

Senior Help Desk Technician

Vancouver, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us

Pacific Reach Properties (PRP) and West Coast Seniors Housing Management (WCSHM) are leaders in property development, construction, property management, and seniors housing operations.

With an integrated development and construction team, PRP acquires, improves, and professionally manages multi-family and commercial properties throughout North America, enhancing tenant experiences and investment returns. WCSHM oversees one of the largest seniors housing portfolios in British Columbia, with a focus on service, trust, and a positive working culture.

Our team is dedicated to delivering exceptional customer service while supporting our core values of integrity, quality, entrepreneurship, and stability.

About the Role

We’re looking for a Senior IT Helpdesk Technician who combines strong technical troubleshooting skills with dependable customer service and a commitment to resolving problems thoroughly. Supporting employees across our offices, properties, and seniors housing communities, you’ll help keep the technology they depend on working reliably every day.

Alongside providing day-to-day support, you’ll take ownership of issues through to resolution, keeping users informed and ensuring that troubleshooting, changes, and solutions are properly documented.

Success in this role requires sound judgment, initiative, and strong follow-through. You’re comfortable working independently, setting priorities based on business impact, and recognizing when additional expertise is needed. You communicate clearly with users at all levels, share your knowledge with colleagues, and help improve the consistency and quality of IT support.

This is a hands-on senior technical role, leading assigned technical tasks and contributing to deployments, upgrades, and service improvements. We’re looking for someone who brings practical experience, continues to learn, and takes pride in making technology more reliable for the people who use it.

Responsibilities

Monitor support channels throughout the day; receive, assess, prioritize, and resolve requests through the IT ticketing system, phone, and in person. Meet established service levels and response timeframes, addressing urgent issues, aging requests, and gaps in follow-up.
Take ownership of complex or escalated requests through resolution, providing timely updates and confirming that service has been restored.
Diagnose and resolve advanced hardware, software, printing, user account, email, and network connectivity issues through remote and on-site support.
Coordinate with other IT team members and external vendors to resolve issues beyond the Helpdesk’s scope, providing clear troubleshooting records and business impact assessments.
Investigate recurring incidents, identify underlying causes, and implement or recommend lasting solutions.
Provide patient, practical guidance to employees and communicate service disruptions, workarounds, and resolutions in plain language.
Install, configure, and deploy computers, peripherals, operating systems, and business applications.
Administer user accounts, email accounts, groups, and access permissions in accordance with approved procedures and security requirements.
Maintain accurate ticket records, asset information, and documentation of system configurations and changes.
Create and improve knowledge articles, troubleshooting guides, and standard procedures to support consistent service and knowledge sharing.
Recommend and help implement improvements to support workflows, endpoint configurations, and routine administrative tasks.
Take responsibility for assigned deployments, upgrades, migrations, and other project tasks, including planning, testing, documentation, and handover.
Follow approved security and change procedures, protect confidential information, and promptly report suspected security incidents or vulnerabilities.
Continue developing technical knowledge and share relevant findings and solutions with the team.
Provide occasional after-hours support for critical business issues and scheduled project work.

Qualifications and Abilities

A minimum of five years of progressive experience in IT helpdesk, desktop support, or a similar technical support role.
A diploma or degree in information technology, computer science, or a related field is preferred; an equivalent combination of relevant education, training, and practical experience will also be considered.
Strong hands-on knowledge of Windows desktop environments, Microsoft Office applications, and remote support tools.
Experience administering Active Directory users, computers, groups, and permissions, with a working understanding of Group Policy.
Experience supporting Windows print servers, file servers, shared-folder access, and permissions.
Experience administering and troubleshooting Microsoft 365 and Exchange, including user accounts, mailboxes, licensing, and access issues.
A practical understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity, with the ability to distinguish endpoint issues from broader network or infrastructure problems.
Strong analytical and troubleshooting skills, including the ability to investigate unfamiliar problems, identify underlying causes, and assess the impact of proposed solutions.
Demonstrated ability to independently resolve complex and escalated issues and recognize when to involve infrastructure specialists, management, or vendors.
Experience guiding or mentoring other technicians and creating clear, useful technical documentation.
Excellent written and verbal communication skills, with the ability to explain technical issues, business impacts, and next steps to different audiences.
A customer service mindset, with patience, professionalism, and a calm approach to urgent or sensitive situations.
Strong organizational skills, with the ability to manage competing priorities, maintain accurate records, and consistently follow through on commitments.
Sound judgment when working with privileged access, confidential information, and changes that could affect business operations.
A proactive approach to improving systems and support processes, along with a willingness to continue learning and apply feedback.

Additional assets: Experience with Jira, legacy and VoIP telephone systems, CCTV, access control systems, mobile device management (MDM), Microsoft Entra ID, Microsoft Intune, and PowerShell scripting or automation.

All successful applicants must pass a vulnerable sector criminal record check in accordance with applicable provincial requirements.

Working Conditions

This position is primarily office-based and involves providing both in-person and remote support to employees. Visits to company offices, properties, and seniors housing communities may be required to troubleshoot issues, deploy equipment, and support projects.

Occasional work outside regular business hours may be required to support critical issues, scheduled maintenance, or project implementation.

The role involves extended periods of seated, computer-based work and may require lifting and moving computer equipment weighing up to 23 kg (50 lbs).

The duties outlined above are indicative and may change as business requirements evolve.

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More about this job

Responsibilities

Provide advanced help desk and desktop support to employees across offices, properties, and seniors housing communities, resolving and documenting technical issues through to completion. Lead assigned deployments, upgrades, and service improvements while maintaining user accounts, security procedures, support documentation, and clear communication with users and colleagues.

Requirements

Requires at least five years of progressive IT help desk, desktop support, or similar experience, with strong hands-on knowledge of Windows, Microsoft 365 and Exchange, Active Directory, servers, and networking fundamentals. Candidates should be able to independently resolve complex issues, prioritize work, communicate effectively, document solutions, and exercise sound judgment; a related diploma or degree is preferred, or equivalent education and experience.

Skills

Windows Desktop Support
Microsoft 365
Exchange Administration
Active Directory
Group Policy
Hardware And Software Troubleshooting
Network Connectivity Troubleshooting
TCP/IP, DNS, And DHCP
Print And File Server Support
User Account And Access Administration
Remote Support
Incident Management
Technical Documentation
Customer Service
Project Deployment And Upgrades
PowerShell

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Office
Microsoft 365
Exchange
Active Directory
Group Policy
Microsoft Entra ID
Microsoft Intune
Jira
PowerShell
TCP/IP
DNS
DHCP
Wi-Fi
VPN
Windows Print Servers
File Servers
Mobile Device Management
VoIP
CCTV
Access Control
IT Help Desk
Desktop Support
Incident Management
Remote Support
IT Ticketing System
Endpoint Configuration
Technical Documentation
Change Management
Troubleshooting

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Jobs in Canada