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Pacific Smoke International Inc

Regulatory Compliance Associate

Markham, ON, Canada

$55,000 to $62,000 CAD / year

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Applications open in a new tab.

Job details

Pay: $55,000 to $62,000 CAD / year
Experience: Minimum 2 years of experience related to QC/QA/ in consumer packaging and labelling of consumer products
Posting language: English
Posted: Aug 24, 2026

Original job description

Regulatory Compliance Associate (Bilingual -Mandarin Speaking)

On-Site (Up to 4 days in office)

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design and support it. We’re looking for a Regulatory Compliance (Bilingual - Mandarin) Associate to join our scaling organization.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Regulatory Compliance (Bilingual - Mandarin) Associate to join our dynamic team located in Markham.

What’s important to us:

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork.

In this role, you will report directly to the Director of Public Relations and Regulatory Affairs and play a vital role in maintaining compliance activities at PSI. Your primary responsibilities will include monitoring and documenting compliance matters and reviewing products to ensure compliance with applicable regulatory requirements and internal standards. You will also collaborate with internal teams to provide compliance guidance and support as needed.

The Regulatory Compliance Associate will:

Liaison and work with manufacturers from around the world on the creation of compliant labels and packaging that meets Canadian regulatory requirements.
Review and approve labels and packaging in accordance to the Regulatory compliance set out in the Tobacco Vaping Products Act (TVPA) and Consumer Product Labelling Act (CPLA).
Review and approve all promotional and marketing materials including websites, social media and POS materials in accordance to the Vaping Products Labelling and Packaging Regulations (VPLPR) and Vaping Products Promotions Regulations (VPPR) set out in the TVPA.
Review and provide ingredient reporting information to Health Canada Vaping Products Reporting Regulations (VPRR).
Create and deliver training to manufacturers/other departments as required to support adherence to best practices and compliance to regulations
Create, organize, manage and maintain quality systems related to SOP management and its processes, record management or other systems as required.
Source, manage and maintain (using available systems) all required master documentation for all labelling and packaging, a requirement for the release of products to the market.
Maintain accurate and easily retrievable electronic and paper files for QM documentation as required for compliance with Canadian Regulations (TVPA and Health Canada Audits).
Attend Product Compliance meetings as required
Act as a liaison between the Warehouse, purchasing department, Product Development and marketing teams to ensure an alliance of efforts regarding the above duties and responsibilities.
Ensure the company’s products are compliant with Federal and Provincial vaping regulations, Customs Act and the Excise Act.
Takes on special projects and new objectives within regulatory compliance as assigned.
Perform other duties as required

To be successful you should have:

Minimum of a Bachelor of Science Degree or relevant degree
Minimum 2 years of experience related to QC/QA/ in consumer packaging and labelling of consumer products
Proficiency with Microsoft Office, particularly Excel
Detail-oriented and highly organized
Ability to organize, prioritize and manage workload for optimum efficiency to meet regulatory and product launch timelines
Great attention to detail and accuracy
Strong interpersonal and communication skills
Strong problem-solving skills
Thorough understanding of Health Canada regulations, Consumer Packaging and Labelling Act guidelines and Excise Act, 2001
Able to communicate in Mandarin is a strong asset
This position is not eligible for relocation support
This position is open to applicants legally authorized to work in Canada

What you can expect from Pacific Smoke International:

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

A total compensation package that includes a group benefits program starting from day 1 of joining and a year-end performance bonus
Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
Three weeks of Vacation
Awards for top performers and employee tenure
A unique opportunity to build, grow and leave your impact on a US$25-billion industry
To work with a group of people who are humble, supportive, and care about our customers
Product at distributor pricing to all employees
Company events

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke International is an equal-opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

Apply About employer

More about this job

Responsibilities

The Regulatory Compliance Associate will monitor and document compliance matters while ensuring product labels, packaging, and marketing materials meet Canadian regulatory standards. They will also act as a liaison between internal departments and manufacturers to maintain quality systems and regulatory documentation.

Requirements

Candidates must hold a Bachelor of Science or relevant degree and possess at least 2 years of experience in QC/QA within consumer packaging and labelling. Proficiency in Microsoft Office and a strong understanding of Health Canada regulations are essential, with Mandarin language skills considered a strong asset.

Skills

Regulatory compliance
Quality assurance
Quality control
Packaging compliance
Labelling compliance
Mandarin language
Microsoft Office
Excel
Health Canada regulations
Tobacco Vaping Products Act
Record management
Communication skills
Problem-solving
Detail-oriented
Organizational skills

Benefits

Group benefits program
Year-end performance bonus
Learning and development opportunities
Three weeks of vacation
Awards for top performers
Product at distributor pricing
Company events

Visa sponsorship

Not detected in the job text

Keywords

Regulatory Compliance
Quality Assurance
Quality Control
Consumer Packaging
Labelling
Tobacco Vaping Products Act
Health Canada
Vaping Products Labelling and Packaging Regulations
Vaping Products Promotions Regulations
Excise Act
Customs Act
SOP Management
Record Management
Microsoft Excel
Product Compliance
Mandarin
Regulatory Affairs
Public Relations
Manufacturing
Marketing Compliance
Ingredient Reporting
VPRR
TVPA
CPLA
VPLPR
VPPR
Compliance Audits
Supply Chain
Documentation

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