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Added 12 hours ago
EC
Stage Manager - Hybrid
Encore Canada
Brampton, ON
- Part-time
Assist Producers and contribute to professional bids and proposals by actively using Encore systems and marketing tools.
Added 21 hours ago
H
𝐅𝐢𝐛𝐫𝐞 𝐎𝐩𝐭𝐢𝐜𝐬 Project 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐅𝐓𝐓𝐇) – Subcontractor to Rogers
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
𝐅𝐢𝐛𝐫𝐞𝐎𝐩𝐭𝐢𝐜𝐬 Project 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐅𝐓𝐓𝐇) will have a minimum of 2-3 years of telecom Project Management experience in FTTH projects for subcontractors providing service to…
Added 1 day ago
W
Senior Project Planner
Worley
Vancouver, BC
- Full-time
…schedules for EPCM or Construction projects including schedules for bids/proposal. Candidate is expected to work with minimum support from construction supervision in the development of…
Added 1 day ago
EI
Project Director, Major Project – Tunnel & Underground Group
EBC Inc.
Mississauga, ON
- Full-time
…Tunneling, the Project Director is fully responsible for all the proposals he will be involved with, with or without the assistance of a project manager. The project manager will take care…
Added 1 day ago
LS
Agreement & Partnership Manager
Lac Ste. Anne Métis Community Association
Stony Plain, AB
- Full-time
Support the development of proposals, bids, submissions, and partnership opportunities.
Added 1 day ago
BC
Estimation Administrator
Bird Construction
Ajax, ON
- Full-time
Join our Proposals Team as an Estimating Administrator as we pursue a variety of construction projects that will improve the mobility of the citizens of GTA. Reporting to the Project…
Added 1 day ago
S
Corporate Security Officer (CSO) , Canada
Saab
Ottawa, ON
- Full-time
Support business development, capture activities, bids, proposals, and contracted programs involving protected and classified information
Added 1 day ago
II
Procurement Manager
IMW Industries Ltd.
Chilliwack, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Procurement Manager covers IMW sourcing and procurement activities with the objective of creating value, leveraging worldwide suppliers and logistics, synchronizing supply with demand,…
Added 2 days ago
BA
Roofing Estimator
Bothwell Accurate Co
Mississauga, ON
- Full-time
As we continue to grow, we’re looking for a Roofing Estimator to play a key role in delivering accurate and competitive bids for projects involving the replacement or recovery of existing…
Added 2 days ago
W
Senior Estimator
W3Global
Delta, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a hands-on estimating role suited to someone who understands how glazing systems are designed, fabricated and installed-and can translate that understanding into complete,…
Added 2 days ago
V|
Senior Process Engineering Manager - Municipal, Industrial WW & Biosolids
Veolia | North America
Oakville, ON
- Full-time
The Senior Process Engineering Manager manages a team of up to thirty (30) members across Canada and the US, with direct reports including Resource Managers and senior technical leaders…
Added 2 days ago
RE
Manager, Estimating & Bid Strategy
RedBranch Executive Search & Recruitment
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Oversee the preparation, review, and submission of complete, competitive, and compliant bids and proposals, ensuring deadlines and client requirements are met.
Added 2 days ago
V|
Process Engineering Resource Manager - Municipal
Veolia | North America
Oakville, ON
- Full-time
As the Process Engineering Resource Manager - Municipal, you will manage a team of approximately 8 to 15 Process Engineers located primarily in Veolia’s Oakville office. You will be…
Added 2 days ago
VE
Senior Process Engineering Manager - Municipal, Industrial WW & Biosolids
Veolia Environnement SA
Oakville, ON
- Full-time
The Senior Process Engineering Manager manages a team of up to thirty (30) members across Canada and the US, with direct reports including Resource Managers and senior technical leaders…
Added 2 days ago
V|
Process Engineering Resource Manager - Municipal
Veolia | Water Tech
Oakville, ON
- Full-time
As the Process Engineering Resource Manager - Municipal, you will manage a team of approximately 8 to 15 Process Engineers located primarily in Veolia’s Oakville office. You will be…
Added 2 days ago
V|
Senior Process Engineering Manager - Municipal, Industrial WW & Biosolids
Veolia | Water Tech
Oakville, ON
- Full-time
The Senior Process Engineering Manager manages a team of up to thirty (30) members across Canada and the US, with direct reports including Resource Managers and senior technical leaders…
Added 2 days ago
VE
Process Engineering Resource Manager - Municipal
Veolia Environnement SA
Oakville, ON
- Full-time
As the Process Engineering Resource Manager - Municipal, you will manage a team of approximately 8 to 15 Process Engineers located primarily in Veolia’s Oakville office. You will be…
Added 2 days ago
BA
Re-Roofing Estimator
Bothwell Accurate Co
Winchester, ON
- Full-time
As we continue to grow, we’re looking for a Re-Roofing Estimator to play a key role in delivering accurate and competitive bids for projects involving the replacement or recovery of…
Added 2 days ago
BA
Re-Roofing Estimator
Bothwell Accurate Co. Inc.
Ottawa, ON
- $70,000 to $100,000 CAD / year
- Full-time
As we continue to grow, we’re looking for a Re-Roofing Estimator to play a key role in delivering accurate and competitive bids for projects involving the replacement or recovery of…
Added 2 days ago
MO
Project Manager, Operations (Roads)
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Project Manager, Operations (Roads) is responsible for the planning, coordination, management, and delivery of projects, programs, and technical activities supporting the operation,…
Added 3 days ago
V|
Gestionnaire de soumissions / Bid Manager
Veolia | North America
Montreal, QC
- Full-time
The person responsible for this role coordinates project estimation activities to produce comprehensive and competitive proposals for various tenders. They define and implement bid…
Added 3 days ago
S
Strategic Sourcing Manager - Indirect Sourcing
Semtech
Burlington, ON · Richmond, BC · CAN - Richmond, BC
- Full-time
Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals. This includes the ability to design and implement sourcing events in the form of Requests for…
Added 3 days ago
V|
Gestionnaire de soumissions / Bid Manager
Veolia | Water Tech
Montreal, QC
- Full-time
The person responsible for this role coordinates project estimation activities to produce comprehensive and competitive proposals for various tenders. They define and implement bid…
Added 3 days ago
WI
Assistant Project Manager, Mission Critical Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Contribute to proposals, bids, and client submissions by coordinating technical inputs, developing content, and supporting reviews and deadlines.
Added 3 days ago
WI
Project Manager, Mission Critical Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Support proposals, bids, scopes of work, fee development, project mobilization, and client-focused solutions.

Pacific Surgical

Customer Service Representative

Oshawa, ON, Canada

$48,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $48,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Mobile Instrument Service & Repair (MISR) is the largest surgical instrument repair company in Canada. Since revolutionizing the Canadian healthcare industry in 1982 by launching the country’s first on-site mobile repair lab, we have grown into a trusted, comprehensive partner for surgical instrument repair and preventative maintenance.

As a member of the Pacific Surgical group of innovative healthcare companies, we owe our success to an unwavering dedication to our customers and, most importantly, our people. We empower our team to thrive, grow, and make a real impact on Canadian healthcare.

We are seeking a full-time Customer Service Representative based near Oshawa, Ontario. Reporting directly to the President, you will serve as a critical point of contact for our clients, ensuring high-quality support and operational efficiency.

Key Responsibilities

Customer Support: Provide professional verbal and written communications while building sustainable relationships and trust with customer accounts through proactive interaction.

Order & Financial Management: Generate customer quotes, secure repair approvals, process invoices, and maintain associated paperwork with high accuracy.

Record Keeping: Update repair order forms, maintain electronic tracking logs, keep detailed records of customer interactions, and systematically file documentation.

Issue Resolution: Respond to customer inquiries or complaints efficiently and assist in their resolution.

Commercial Support: Assist management with responses to Requests for Proposals (RFPs) and other competitive bid opportunities.

Quality & Compliance: Develop a strong understanding of our Quality Management System, adhere to corporate policies, and identify areas for process improvement.

Operational Assistance: Support broader facility needs - including shipping and receiving tasks - as requested by the Office Manager, Master Repair Technician, or President.

Safety & Ethics: Maintain a safe working environment for staff and customers, representing MISR ethically and professionally at all times.

Qualifications and Skills

Prioritization: Ability to independently prioritize a diverse task list to meet strict deadlines in a fast-paced environment.

Communication: Excellent verbal and written communication skills suitable for a corporate healthcare supplier environment.

Detail-Oriented: High level of accuracy in data entry, document management, and electronic logging.

Adaptability: A proactive mindset with a willingness to take ownership of new requests and implement value-added process improvements.

Team Player: Highly team-oriented with a positive attitude, operating as a constructive member of a hardworking group.

Location: Must reside within a reasonable commuting distance of Oshawa, Ontario.

What We Offer

We offer a stable, competitive remuneration package designed to support your long-term growth, including a predictable base salary between $48,000–$60,000 per year, based on experience and qualifications. Compensation includes a comprehensive health benefits plan and the option for RRSP matching.

Equal Opportunity Statement

At Pacific Surgical, we care about who you are, not just what is on your resume. We are proud to be an equal opportunity employer in Ontario, which means we welcome and celebrate diversity in all its forms. If you need any accommodations to make our hiring process more accessible under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), just let us know - we are happy to help!

Please note: Only short-listed candidates will be contacted. No phone inquiries, please.

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More about this job

Responsibilities

Provide professional customer support, build trusted client relationships, and manage quotes, repair approvals, invoices, records, and customer inquiries. Support RFP responses, quality and compliance processes, facility operations, and a safe, ethical workplace.

Requirements

The role requires strong verbal and written communication, accuracy in data entry and documentation, and the ability to prioritize varied tasks independently in a fast-paced environment. Candidates should be proactive, adaptable, team-oriented, and live within a reasonable commuting distance of Oshawa, Ontario.

Skills

Customer Support
Verbal Communication
Written Communication
Relationship Building
Prioritization
Time Management
Attention To Detail
Data Entry
Document Management
Record Keeping
Issue Resolution
Invoice Processing
Quote Preparation
Order Management
Process Improvement
Teamwork

Benefits

Base Salary
Health Benefits Plan
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Surgical Instrument Repair
Preventative Maintenance
Healthcare
Customer Accounts
Quotes
Repair Approvals
Invoicing
Repair Orders
Electronic Tracking Logs
Record Keeping
Customer Inquiries
Complaint Resolution
Requests For Proposals
Competitive Bids
Quality Management System
Compliance
Process Improvement
Shipping And Receiving
Workplace Safety
Data Entry
Document Management

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