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Pacific Western Transportation Ltd

Call Centre Agent

Calgary, AB, T2G 4Z7, Canada

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training. · Part-time

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Job details

Pay: The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.
Job type: Part-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time position available; must be available for shift work Sunday through Saturday. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays. This position offers 2 - 3 shifts per week (16 - 24 hours).

Knowledge and Skills Required:

Good communicator – fluent in reading, writing and spoken English
Ability to speak a second language an advantage
Confident, pleasant and welcoming disposition
Previous experience in a customer facing / customer service position
Computer literate and experienced with MS Office
Good problem-solving skills
Able to work on own initiative
High school diploma or general equivalency diploma (GED)
Experience in the transit/transportation industry a definite asset
Familiarity with routes, roadways, transit operations, etc.
Excellent communication skills
Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

Answer incoming telephone calls for bookings, enquiries and assistance
Add bookings on-line for customers without computer access
Answer customers' questions about service, booking system and vehicles
Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
Compile data on passenger numbers for each trip
Manage and log lost property items
Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
Monitor RideCo App to ensure functionality and performance
Perform daily audits of on-time performance
Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.

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More about this job

Responsibilities

The Call Centre Agent manages incoming telephone bookings, inquiries, and assistance for on-demand transit services. They also liaise with drivers and supervisors to ensure smooth operations while monitoring performance and logging passenger data.

Requirements

Candidates must possess a high school diploma or GED and have strong communication and computer skills. Previous experience in customer service or the transportation industry is considered a significant asset.

Skills

Communication
Customer service
Problem-solving
Multitasking
Organizational planning
Computer literacy
MS Office
Data entry
Transit operations
Diplomacy
Time management
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Transit
Transportation
Customer Service
Booking System
MS Office
RideCo App
Data Entry
Operations
Scheduling
Logistics
Communication
Problem-solving
Multitasking
Auditing
Administration

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