Charter Specialist/Scheduler
- Calgary, AB, T2G 4Z7, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Charter Specialist/Scheduler - Temporary Contract Position
SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.
This is a temporary contract position with an expected duration of approximately fourteen months.
Principal Duties and Responsibilities
- Answer phone calls, return messages, and handle inquiries
- Respond to emails and requests in a timely manner
- Assist charter drivers with questions regarding pick-up and drop-off locations
- Prepare charter waybills promptly for clients
- Attend regular charter meetings
- Be available for rotational on-call - weeknights, weekends, and holidays
Knowledge and Skills Required
- Knowledge of Highway Traffic Acts and Regulations
- Multitasking and ability to handle high-volume of workloads
- Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
- Maintain a high degree of confidentiality and professional conduct within a high-volume environment
- Ability to communicate effectively with drivers, clients, and internal partners
- Proficiency in Microsoft Office
Working Conditions
The shift for this position is Monday through Friday from 7:00 am to 3:30 pm. Availability for rotational on-call is required including evenings, weekends, and holidays.
More about this job
Responsibilities
The Charter Specialist is responsible for managing charter customer inquiries, coordinating with drivers, and preparing waybills. The role also requires attending meetings and maintaining availability for rotational on-call duties.
Requirements
Candidates must possess strong multitasking skills, proficiency in Microsoft Office, and the ability to read maps of the Calgary area. Knowledge of Highway Traffic Acts and Regulations is required, along with effective communication skills.
Skills
- Customer service
- Communication
- Multitasking
- Map reading
- Microsoft Office
- Administrative support
- Scheduling
- Confidentiality
- Professional conduct
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Customer Service & Support
- Administrative
Keywords
- Charter administration
- Scheduling
- Customer service
- Highway Traffic Acts
- Waybills
- Calgary
- Microsoft Office
- Logistics
- Transportation
- Administrative support
- On-call
- Operations