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Pacifica Housing

Assistant Manager of Supportive Housing - Waterview

Victoria, BC, Canada

Pay: Compensation: $57K-68K annually, commensurate with experience
Job type: Full-time
Apply by: Oct 16, 2026
Experience: A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field
Posting language: English
Posted: Oct 1, 2026

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Original job description

Title: Assistant Manager of Supportive Housing

Competition: #26-063

Reports to: Manager of Supportive Housing

Compensation: $57K-68K annually, commensurate with experience

Schedule: 8:30am - 4:30pm, Sunday to Thursday (75 hours bi-weekly)

Closing Date: October 16, 2026

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

The Assistant Manager of Supportive Housing provides operational and leadership support to the Manager of Supportive Housing, with a focus on staffing and resident services at an assigned site. This role ensures quality service delivery, promotes team success, and assists with the implementation of policies and performance standards.

Position's Primary Objective:

To assist in overseeing the day-to-day operations of supportive housing, provide direct supervision to staff, support policy compliance, and help maintain a safe, supportive, and inclusive living environment for residents.

Key Responsibilities:

Supervise staff and provide daily operational support for the assigned site
Mentor and support staff with orientation, training, and performance management
Approve timesheets, time-off requests, and mileage/expense claims in ADP
Respond to staffing needs and coordinate with HR and the Admin Coordinator
Ensure policy and protocol adherence including safety and emergency responses
Support implementation of resident programs and assist in resolving high-profile issues
Participate in program evaluation, data collection, and report submission
Contribute to strategic planning and operational problem-solving as part of the management team
Participate in On-Call rotation with other Supportive Services Managers

Other related duties and tasks as required:

As assigned by the Manager of Supportive Housing

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

A degree in a related human/social service field preferred.
Conflict resolution/crisis prevention training and experience
Current Intermediate First Aid Certificate
Naloxone administration training required.

Experience:

A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field
Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

Knowledge, Skills and Abilities:

Knowledge of trauma-informed, harm reduction, and Housing First models
Strong interpersonal, leadership, and team support skills
Proficiency in MS Office (Word, Outlook, Excel)
Familiarity with the Residential Tenancy Act
Excellent crisis prevention and conflict management abilities

Additional Criteria for Role:

Completion of a Criminal Record Check through the Ministry of Justice is required
Must have access to a reliable vehicle with ‘business class' insurance and adequate liability ($2 million minimum)
On-Call availability required.

Benefits

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Three (3) weeks vacation entitlements plus significant wellness time
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
Competitive employer RRSP contributions; no matching required
Employee assistance program
Career development and internal advancement opportunities
Organization and individual training opportunities
Social committee that includes robust team building and staff social events
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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More about this job

Responsibilities

Support the Manager of Supportive Housing with daily site operations, staff supervision, training, performance management, and staffing coordination. Help ensure policy and safety compliance, support resident programs and issue resolution, contribute to evaluation and planning, and participate in the on-call rotation.

Requirements

Requires at least three years of recent experience in nonprofit housing or a related social service field, including at least one year of supervisory experience, and experience supporting people facing homelessness, addiction, mental health issues, or other housing barriers. A related human or social services degree is preferred; conflict resolution or crisis prevention training and experience, current Intermediate First Aid, Naloxone training, a criminal record check, reliable vehicle with business-class insurance, and on-call availability are also required.

Skills

Staff Supervision
Leadership
Staff Mentoring
Training And Orientation
Performance Management
Crisis Prevention
Conflict Resolution
Trauma-Informed Practice
Harm Reduction
Housing First
Resident Services
Policy Compliance
Emergency Response
Program Evaluation
Data Collection And Reporting
Microsoft Office

Benefits

Three Weeks Of Vacation
Wellness Time
Extended Health And Dental Benefits
Life Insurance
Employer RRSP Contributions
Employee Assistance Program
Career Development And Advancement Opportunities
Training Opportunities
Team-Building And Staff Social Events

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Nonprofit Housing
Social Services
Staff Supervision
Resident Services
Trauma-Informed Practice
Harm Reduction
Housing First
Conflict Resolution
Crisis Prevention
Intermediate First Aid
Naloxone Administration
Residential Tenancy Act
Microsoft Word
Microsoft Outlook
Microsoft Excel
ADP
Timesheet Approval
Emergency Response
Performance Management
Program Evaluation
Data Collection
Report Submission
On-Call Rotation
Criminal Record Check
Business-Class Vehicle Insurance

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