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Added 13 mins ago
Receptionist (Permanent / Full-Time)
BC Legal Management Association
Surrey, BC
Full-time · Other
We are seeking a personable, organized and client-focused self-starter to join our team as our full-time receptionist. As our clients’ first point of contact with our firm, this is a…
Added 13 mins ago
Supervisor Work Equipment
CPKC
BC · British Columbia, Canada
Full-time
…and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts…
Added 13 mins ago
Collections Strategy Analyst (Analytics)
goeasy Ltd.
Mississauga, ON
Full-time
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re…
Added 13 mins ago
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
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Internship
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Key Lead (Vancouver)
Knix
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$22.7 CAD / hour
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…top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League…
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Added 13 mins ago
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Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re…
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Added 13 mins ago
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Added 29 mins ago
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Key Lead (Vancouver)
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$22.7 CAD / hour
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Med Assistant I - FT - Day - Cardiology Specialists Hamilton NJ
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The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g.,…

Pacifica Housing

Assistant Manager of Supportive Housing - Waterview

Victoria, BC, Canada

Pay: Compensation: $57K-68K annually, commensurate with experience
Job type: Full-time
Apply by: Oct 16, 2026
Experience: A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Title: Assistant Manager of Supportive Housing

Competition: #26-063

Reports to: Manager of Supportive Housing

Compensation: $57K-68K annually, commensurate with experience

Schedule: 8:30am - 4:30pm, Sunday to Thursday (75 hours bi-weekly)

Closing Date: October 16, 2026

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

The Assistant Manager of Supportive Housing provides operational and leadership support to the Manager of Supportive Housing, with a focus on staffing and resident services at an assigned site. This role ensures quality service delivery, promotes team success, and assists with the implementation of policies and performance standards.

Position’s Primary Objective:

To assist in overseeing the day-to-day operations of supportive housing, provide direct supervision to staff, support policy compliance, and help maintain a safe, supportive, and inclusive living environment for residents.

Key Responsibilities:

Supervise staff and provide daily operational support for the assigned site.
Mentor and support staff with orientation, training, and performance management.
Approve timesheets, time-off requests, and mileage/expense claims in ADP.
Respond to staffing needs and coordinate with HR and the Admin Coordinator.
Ensure policy and protocol adherence including safety and emergency responses.
Support implementation of resident programs and assist in resolving high-profile issues.
Participate in program evaluation, data collection, and report submission.
Contribute to strategic planning and operational problem-solving as part of the management team.
Participate in On-Call rotation with other Supportive Services Managers.

Other related duties and tasks as required:

As assigned by the Manager of Supportive Housing.

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

A degree in a related human/social service field preferred.
Conflict resolution/crisis prevention training and experience.
Current Intermediate First Aid Certificate.
Naloxone administration training required.

Experience:

A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field.
Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing.

Knowledge, Skills and Abilities:

Knowledge of trauma-informed, harm reduction, and Housing First models.
Strong interpersonal, leadership, and team support skills.
Proficiency in MS Office (Word, Outlook, Excel).
Familiarity with the Residential Tenancy Act.
Excellent crisis prevention and conflict management abilities.

Additional Criteria for Role:

Completion of a Criminal Record Check through the Ministry of Justice is required.
Must have access to a reliable vehicle with ‘business class’ insurance and adequate liability ($2 million minimum).
On-Call availability required.

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Three (3) weeks vacation entitlements plus significant wellness time
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
Competitive employer RRSP contributions; no matching required
Employee assistance program
Career development and internal advancement opportunities
Organization and individual training opportunities
Social committee that includes robust team building and staff social events
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

Apply About employer

More about this job

Responsibilities

The Assistant Manager provides operational and leadership support to the Manager of Supportive Housing, focusing on staffing and resident services at an assigned site. Responsibilities include supervising staff, ensuring policy compliance, and maintaining a safe and inclusive living environment for residents.

Requirements

Candidates must have a degree in a related human or social service field and at least three years of experience, including one year in a supervisory role. Proficiency in trauma-informed care and crisis management is required, along with specific certifications like First Aid and Naloxone administration.

Skills

Staff supervision
Conflict resolution
Crisis prevention
Trauma-informed care
Harm reduction
Housing First model
Performance management
Policy compliance
Leadership
Team support
MS Office
Residential Tenancy Act
Data collection
Report submission
Operational problem-solving

Benefits

Extended health and dental
Life insurance
RRSP contributions
Employee assistance program
Career development
Vacation entitlements
Wellness time

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Non-profit
Social Services
Staff Supervision
Trauma-informed
Harm Reduction
Housing First
Residential Tenancy Act
Crisis Prevention
Conflict Resolution
Performance Management
ADP
MS Office
First Aid
Naloxone
Operational Support
Strategic Planning
Program Evaluation
Case Management
Homelessness
Addictions
Mental Health

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