Housing Support Worker - Uplands Walk

Nanaimo, BC, Canada

Compensation: $27.05-$29.38 per hour · Full-time

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Job details

Pay: Compensation: $27.05-$29.38 per hour
Job type: Full-time
Apply by: Dec 16, 2026
Posting language: English
Posted: Jun 19, 2026

Original job description

Position Title: Housing Support Worker

Reports to: Manager of Supportive Housing

Compensation: $27.05-$29.38 per hour

Union: BCGEU

Closing Date: July 10, 2026 at 4pm

Available opportunities:

Regular full-time lines - Uplands Walk

#26-019 - 6:30pm-5:30am, Wednesday to Friday and every other Saturday (70 hours bi-weekly) **$3/hr Night Premium Eligible**
#26-021 - 8:00am-7:00pm, Wednesday to Friday and every other Saturday (70 hours bi-weekly)
#26-029 - 5:00am-4:00pm, Wednesday to Friday and every other Saturday (70 hours bi-weekly)

Casual/on-call employment also available at any of our Supportive Housing sites (candidates that are open to night shifts will be given preference)

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica's Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
Following prescribed policies and procedures associated with Property Management;
Supporting tenants through a PSR approach;
Advocating on behalf of tenants with community agencies;
Attending to overdoses and administering naloxone

Key Responsibilities:

Provides individualized, person-centered support to tenants, including:
preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
assisting with case management by identifying potential problems and reporting any difficulties;
providing input to counsellors and other professionals with regard to the development of appropriate program plans;
monitoring client mental health and substance use and determining when to provide additional support;
recognizing, analyzing and responding to potential emergency situations;
encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
assisting tenants in navigation of Ministry services;
assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
contributing to the evaluation of tenants' progress and preparing related reports;
supervising and supporting tenant participation in the community volunteer program;
liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
coordinating referrals to essential services and programs for tenants;
providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
providing support to tenants experiencing health issues including end of life support;
advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
providing transition support for tenants moving in or out of supportive housing
Performs a variety of property management related functions, including:
coordinating maintenance related requests with the Property Management team;
providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
assisting with minor repairs and maintenance (such as light bulb changes), as required
Performs administrative responsibilities, including:
maintaining reports such as statistics, logbooks, tenant daily activity records;
preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
assisting the Manager with the development of protocols, policies, procedures and/or proposals;
assisting in fundraising, public relations campaigns, workshops and special events
Other related duties, including:
maintaining regular contact with, and providing back-up for team members and other staff as required;
participating in community meetings including coordinating individual case conferences

Requirements

Note: An equivalent combination of education and experience may be considered

Education:

Training and/or education in a related human/social service field is an asset
Conflict resolution/crisis prevention training and experience is an asset

Experience:

Recent and related experience preferably in the non-profit housing sector or in a related social service field
Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities:

Knowledge of the psychosocial rehabilitation model
Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
Working knowledge of harm reduction and Housing First theory and practice
Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

First Aid Certification is required
Naloxone administration training is required

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Minimum six (6) percent vacation accrual rate for staff working 20+ hours per week
10.2% of straight-time pay in lieu of scheduled vacations and paid holidays paid every pay cheque for casual and temporary employees
Additional $2/hour overnight shift premium (for shifts where the majority of hours are worked between 9pm and 5am)
Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more)
Pension Plan for permanent staff working 20+ hours per week
Employee assistance program
Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees
Career development and internal advancement opportunities
Organization and individual training opportunities
Social committee that includes robust team building and staff social events
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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More about this job

Responsibilities

Housing Support Workers provide comprehensive ongoing support services to tenants in supportive housing programs. They are responsible for delivering person-centered support, advocating for tenants, and coordinating with community resources.

Requirements

Candidates should have training or education in a related human/social service field and experience working with populations impacted by substance use and mental health challenges. First Aid Certification and Naloxone administration training are required.

Skills

Crisis Prevention
Conflict Resolution
Case Management
Mental Health Support
Substance Use Support
Life Skills Training
Advocacy
Community Resource Coordination
Emergency Response
Property Management
Documentation
Team Collaboration
Public Relations
Fundraising
Training
Supportive Housing

Benefits

Health Insurance
Dental Insurance
Life Insurance
Pension Plan
Employee Assistance Program
Wellness Time
Vacation Accrual

Visa sponsorship

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Keywords

Housing Support Worker
Supportive Housing
Person-Centered Support
Crisis Prevention
Conflict Resolution
Mental Health
Substance Use
Life Skills
Advocacy
Community Resources
Emergency Response
Property Management
Documentation
Team Collaboration
Public Relations
Fundraising
First Aid Certification
Naloxone Administration
Housing First Philosophy
Psychosocial Rehabilitation
Assertive Community Treatment
Financial Management
Volunteer Program
Health Issues Support
Social Justice
Diversity
Living Wage Employer
Wellness Program
Employee Assistance Program

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