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Pacifica Housing

Mobile Outreach Worker

Nanaimo, BC, Canada

Compensation: $27.86-$30.26/hour · Full-time

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Job details

Pay: Compensation: $27.86-$30.26/hour
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Title: Mobile Outreach Worker

Competition: 26-060

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $27.86-$30.26/hour

Schedule: 8:00am - 7:00pm, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)

Posting Closing Date: November 15, 2026 at 4pm

Position's Primary Objectives:

The Mobile Outreach Worker provides individualized, person-centered support to tenants of Pacifica Housing across multiple sites and within the community. This role is designed to meet tenants where they are, extending flexible, mobile, and ongoing support services that promote housing stability, health, and overall quality of life. Guided by a harm reduction and Housing First philosophy, Mobile Outreach Workers help tenants address barriers such as mental health challenges, substance use, poverty, and social isolation while fostering resilience, autonomy, and community connection.

Mobile Outreach Workers are accountable for delivering comprehensive services that may include advocacy, crisis intervention, life skills development, health navigation, and support with financial or tenancy-related responsibilities. They also provide backup to site staff, respond to emergencies including overdoses, and act as a key connector between tenants and external community resources. By building meaningful, professional relationships and supporting tenants in achieving their individualized goals, Mobile Outreach Workers contribute to safer, healthier, and more inclusive communities.

Key Responsibilities:

Tenant Support & Advocacy

Transport, support, and advocate alongside tenants at community appointments (e.g., Ministry services, medical, psychiatric, counselling)
Provide input to supportive housing staff, counsellors, and other professionals regarding program plans
Deliver life skills training such as meal preparation, housekeeping, personal care, self-management, and financial literacy (budgeting, rent payments, coordination with Public Trustee)
Support tenant participation in on-site and off-site programming, including life skills, wellness, and recreational activities
Encourage tenant involvement in decision-making related to housing and support practices
Provide transition support for tenants moving into or out of Pacifica Housing properties
Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community

Health, Wellness & Crisis Response

Monitor tenant mental health and substance use, identifying when additional support is needed
Recognize, analyze, and respond to emergencies, including overdose response and naloxone administration
Provide support to tenants with health-related needs, including end-of-life care
Liaise and coordinate with community resources such as Assertive Community Treatment (ACT) teams, health practitioners, police, emergency services, and other external supports

Community Engagement & Programs

Supervise and support tenant participation in community volunteer programs
Assist with the food access program to ensure tenants have reliable access to nutritious meals
Foster opportunities for tenants to connect with meaningful activities that build skills and community relationships

Property Support

Provide direct assistance to tenants preparing for pest control treatments or maintenance/repair activities
Perform light maintenance and minor repairs (e.g., changing light bulbs) as required

Administration & Reporting

Maintain up-to-date case notes, tenant records, statistics, and logbooks
Prepare incident reports for staff follow-up and Health & Safety Committee review
Participate in case management, identifying potential challenges and reporting concerns
Assist Team Leads with developing protocols, policies, procedures, and proposals
Contribute to fundraising, public relations campaigns, workshops, and special events as required

Collaboration & Teamwork

Provide backup support for site staff and maintain regular communication with team members
Participate in interdisciplinary team meetings, case conferences, and community partner discussions
Contribute to a safe, respectful, and inclusive housing environment through teamwork and professional communication

Other Duties As Required

Carry out related responsibilities that support tenants, programs, and the organization's mission
Engage in organizational initiatives, staff training, and community events

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

Training and/or education in a related human/social service field is an asset
Conflict resolution/crisis prevention training and experience is an asset

Experience:

Recent and related experience preferably in the non-profit housing sector or in a related social service field
Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing
Training and/or experience in conflict resolution/crisis prevention

Knowledge, Skills and Abilities:

Knowledge of the psychosocial rehabilitation model
Demonstrated ability to work independently and be part of an integrated community team
Knowledge of and belief in the value of harm reduction and "Housing First" theory and practices
Demonstrated conflict management/crisis prevention skills
Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
Proficient in MS Office programs including Word, Outlook and Excel
General proficiency using a mobile phone to e-mail, text, call and manage calendar appointments

Additional Criteria for Role:

Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences
First Aid Certification is required
Naloxone administration training is required.
Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Minimum six (6) percent vacation accrual rate for all regular employees
Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more)
Competitive BCGEU Pension Plan
Employee assistance program
Wellness time
Career development and internal advancement opportunities
Organization and individual training opportunities
Robust team building and staff social events
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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More about this job

Responsibilities

Provide individualized, mobile support and advocacy to tenants to promote housing stability, health, autonomy, and community connection. Respond to crises, coordinate with community services, support daily living and tenancy needs, maintain records, and collaborate with housing staff and partners.

Requirements

Related human or social services education or training is an asset, along with recent relevant experience supporting people affected by homelessness, substance use, mental health challenges, or other housing barriers. Candidates need crisis prevention and conflict management skills, knowledge of harm reduction and Housing First, First Aid and naloxone training, a valid driver's license, reliable vehicle with required insurance, and a vulnerable-sector criminal record check.

Skills

Tenant Advocacy
Crisis Intervention
Conflict Resolution
Harm Reduction
Housing First
Psychosocial Rehabilitation
Mental Health Support
Substance Use Support
Life Skills Training
Health Navigation
Case Management
Emergency And Overdose Response
Naloxone Administration
Community Resource Coordination
Recordkeeping And Reporting
Microsoft Office

Benefits

Competitive Salary
Vacation Accrual
Extended Health And Dental Benefits
Life Insurance
Pension Plan
Employee Assistance Program
Wellness Time
Career Development Opportunities
Training Opportunities
Team-Building And Staff Social Events

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Mobile Outreach
Housing Stability
Housing First
Harm Reduction
Psychosocial Rehabilitation
Homelessness
Mental Health
Substance Use
Crisis Prevention
Conflict Resolution
Overdose Response
Naloxone
First Aid
Tenant Advocacy
Life Skills
Financial Literacy
Case Management
Community Resources
Health Navigation
Food Access Program
Incident Reports
Microsoft Word
Microsoft Outlook
Microsoft Excel
Vulnerable-Sector Criminal Record Check
Driver's License

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