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Added 19 mins ago
CC
Operations Manager (Flooring, Construction)
CentiMark Corporation
ON · Ontario, Canada
- Full-time
…2020! QuestMark is hiring an industry-experienced Operations Manager to supervise, coordinate and ensure the timely installation and completion of flooring projects. This position will also…
Added 19 mins ago
SM
Sales Manager
Swish Maintenance Limited
Delta, BC
- Full-time
The Sales Manager is responsible for leading the branch’s sales and customer service functions, driving revenue growth across new and existing accounts, and executing the company’s…
Added 20 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 20 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 35 mins ago
FB
Branch Manager
Fairstone Bank
Cranbrook, BC
- Full-time
Join Fairstone as a Branch manager for our Cranbrook, British Columbia branch and be part of our talented and growing team!
Added 1 hour ago
BI
Licensed Insurance Advisor
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ON · Ontario, Canada
- Full-time
Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.
Added 1 hour ago
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Licensed Insurance Advisor
BMO Insurance
BC · British Columbia, Canada
- Full-time
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Added 1 hour ago
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Licensed Insurance Advisor
BMO Insurance
AB · Alberta, Canada
- Full-time
Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.
Added 1 hour ago
TL
Branch Sales Manager
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Barrie, ON
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Added 1 hour ago
Director, Child Intervention
Government of Alberta
Bonnyville, AB
Classification: Senior Manager Zone 2 / (M42Z2)
Added 1 hour ago
SC
Universal Financial Associate - Blackfalds
Servus Credit Union
Blackfalds, AB
- Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 1 hour ago
CC
Account Representative 3 - RC - Union
Coastal Community
Nanaimo, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 1 hour ago
CC
Account Representative 3 - RC - Union
Coastal Community
BC · Nanaimo, BC · Courtenay, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 1 hour ago
IW
Warehouse/Yard Associate
ICONIX Waterworks
Calgary, AB
- Other
We are looking for a dependable, hands-on Warehouse/Yard Associate to join our Calgary branch!
Added 1 hour ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Regina, SK
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 2 hours ago
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Personal Banking Associate - Ile des Soeurs (Part-time, 18.75h/week)
TD
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Added 2 hours ago
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Professional Wealth Branch Manager
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Burlington, ON
- Full-time
Registered with CIRO as a Registered Representative and Supervisor, including but not limited to Option & Derivatives Supervisor, Portfolio Manager
Added 2 hours ago
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Assistant Branch Manager Trainee
TD
AB
- Full-time
As an Assistant Branch Manager, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.
Added 2 hours ago
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Administrative Assistant I (ID: 56182)
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Edmonton, AB
- Full-time
…and oversee workflows for the Building Great Neighbourhoods Branch. Reporting to the Branch Manager and working closely with the Strategic Coordinator, you will supervise three…
Added 2 hours ago
Senior LCE Underwriter
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Broker/Branch Relations: Maintains and strengthens relationships with brokers and branches, communicates underwriting guidelines and policies, and seeks opportunities to develop new…
Added 2 hours ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will…
Added 2 hours ago
RS
Operations Manager
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Burnaby, BC
- Full-time
…Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby,…
Added 2 hours ago
Administrative Assistant I
City of Edmonton
AB
…and oversee workflows for the Building Great Neighbourhoods Branch. Reporting to the Branch Manager and working closely with the Strategic Coordinator, you will supervise three…
Added 2 hours ago
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Temporary Parts Technician
A Hiring Company
Grande Prairie, AB
- Full-time
Reporting stock levels to Service Manager or Branch Manager, following up on shortages and reporting shortages to Manager
Added 2 hours ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC
We’re searching for a Branch Manager. Are you searching for new possibilities?

Pacifica Housing

Resident Services Coordinator

Victoria, BC, Canada

Compensation: $29.06-$31.50/hour · Full-time

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Job details

Pay: Compensation: $29.06-$31.50/hour
Job type: Full-time
Experience: A minimum of 2 years related property management experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Title: Resident Services Coordinator (RSC)

Posting Number: 26-066

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $29.06-$31.50/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: October 20, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

Contributes to ensuring a high occupancy rate by:

Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

Tenancy Management and Resident Communication:

Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings

Performs a variety of administrative functions including:

Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Please note that a combination of experience and education may be considered.

Education:

Secondary school graduation
Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience.

Knowledge, Skills and Abilities:

Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
Current basic First Aid Certificate

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
Competitive BCGEU Pension Plan.
Employee assistance program.
Wellness time.
Career development and internal advancement opportunities.
Organization and individual training opportunities.
Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

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More about this job

Responsibilities

The Resident Services Coordinator supports the effective operation of residential properties by managing move-in/move-out processes and maintaining high occupancy rates. They also handle tenancy management, including resident communication, rent collection, and representing the organization at Residential Tenancy Branch hearings.

Requirements

Candidates must have a secondary school diploma and a certificate or diploma in Office Administration. A minimum of 2 years of related property management experience is required, along with a valid driver's license and a clean criminal record check.

Skills

Property management
Conflict resolution
Time management
Organizational skills
Residential Tenancy Act knowledge
Yardi software
Microsoft Office
Communication
Data entry
Record keeping
Administrative support
Customer service

Benefits

Extended health insurance
Dental insurance
Life insurance
Pension plan
Employee assistance program
Wellness time
Career development opportunities
Internal advancement opportunities
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Tenancy Act
Yardi
Tenancy Agreements
Rent Collection
Conflict Resolution
Administrative Support
Housing Security
Move-in
Move-out
BC Housing
Residential Tenancy Branch
Microsoft Word
Microsoft Outlook
Microsoft Excel
Criminal Record Check
Vulnerable Sectors Check
First Aid
Social Housing
Property Inspections

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