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Added 7 mins ago
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Optical Associate - Part time
BonLook
Vancouver, BC
- Part-time
Our FYidoctors Vancouver Main St. clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy!
Added 21 mins ago
KB
Assistant Store Manager - Sales and Services
Kent Building Supplies
Corner Brook, NL
- Full-time
The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a…
Added 21 mins ago
KB
Paint Associate - Part Time
Kent Building Supplies
Fredericton, NB
- Part-time
As a Paint Associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals,…
Added 21 mins ago
KB
Human Resources Business Partner
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Your exceptional relationship building skills and ability to influence coupled with your strong business acumen and customer service orientation will ensure the associate engagement and…
Added 21 mins ago
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Gatehouse Associate
Kent Building Supplies
Dartmouth, NS
- Full-time
We are seeking a Full-Time Gatehouse & Security Associate to join our team in a fast-paced retail and lumber yard environment. This role is responsible for controlling site access,…
Added 21 mins ago
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Paint Associate
Kent Building Supplies
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Added 21 mins ago
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Department Manager - Freight Flow
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Dartmouth, NS
- Full-time
…our leaders started in frontline roles and advanced through experience, development, and hard…
Added 21 mins ago
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Personal Banking Associate (Full time)- Val Bélair, Quebec city
TD
Quebec, QC · Val-Bélair, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 21 mins ago
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Seasonal E-Commerce Associate CAN
Läderach
Toronto, ON
- Part-time
The Seasonal Part-Time E-Commerce Associate is responsible for picking, packing and dispatching online orders in alignment with Laderach standards. The role requires attention to detail and…
Added 21 mins ago
TP
Senior Engineer, Roads and Bridges
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 21 mins ago
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DYNAMITE - Seasonal Sales Associate - Lime Ridge Mall
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Hamilton, ON
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 22 mins ago
Filson Seasonal Retail Sales Associate - Vancouver, BC
Filson
Vancouver, BC
A Seasonal Sales Associate is responsible for supporting the Team through peak business times for a temporary predetermined amount of time. They will support the store business with…
Added 22 mins ago
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Roots
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…Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive…
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Added 22 mins ago
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Oshawa, ON
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Added 22 mins ago
Seasonal Sales Associate
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Seasonal Sales Associate
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Our Retail team is looking for a part-time seasonal sales associate at our CF Polo Park location. Come be a part of our quickly growing and developing team at JD Sports Canada. You will…
Added 22 mins ago
Seasonal Sales Associate
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Richmond, BC
…will have the exciting opportunity to not only improve your customer experience skills, but also expand your knowledge and working experience in the fashion industry. A sales associate is…
Added 22 mins ago
Seasonal Sales Associate
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Our Retail team is looking for part-time seasonal sales associate at our Toronto Eaton Centre location! Come be a part of our quickly growing and developing team at JD Sports Canada. You…
Added 22 mins ago
Seasonal Sales Associate
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Added 22 mins ago
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Added 37 mins ago
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Wireless Sales Consultant
Staples Canada
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- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 37 mins ago
SI
Retail Assistant Manager
Staples Inc.
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- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 50 mins ago
7
Store Crew
7-Eleven
Port Moody, BC
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 50 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…

Pacifica Housing

Resident Services Coordinator

Victoria, BC, Canada

Compensation: $29.06-$31.50/hour · Full-time

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Job details

Pay: Compensation: $29.06-$31.50/hour
Job type: Full-time
Experience: A minimum of 2 years related property management experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Title: Resident Services Coordinator (RSC)

Posting Number: 26-066

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $29.06-$31.50/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: October 20, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

Contributes to ensuring a high occupancy rate by:

Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

Tenancy Management and Resident Communication:

Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings

Performs a variety of administrative functions including:

Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Please note that a combination of experience and education may be considered.

Education:

Secondary school graduation
Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience.

Knowledge, Skills and Abilities:

Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
Current basic First Aid Certificate

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
Competitive BCGEU Pension Plan.
Employee assistance program.
Wellness time.
Career development and internal advancement opportunities.
Organization and individual training opportunities.
Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

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More about this job

Responsibilities

The Resident Services Coordinator supports the effective operation of residential properties by managing move-in/move-out processes and maintaining high occupancy rates. They also handle tenancy management, including resident communication, rent collection, and representing the organization at Residential Tenancy Branch hearings.

Requirements

Candidates must have a secondary school diploma and a certificate or diploma in Office Administration. A minimum of 2 years of related property management experience is required, along with a valid driver's license and a clean criminal record check.

Skills

Property management
Conflict resolution
Time management
Organizational skills
Residential Tenancy Act knowledge
Yardi software
Microsoft Office
Communication
Data entry
Record keeping
Administrative support
Customer service

Benefits

Extended health insurance
Dental insurance
Life insurance
Pension plan
Employee assistance program
Wellness time
Career development opportunities
Internal advancement opportunities
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Tenancy Act
Yardi
Tenancy Agreements
Rent Collection
Conflict Resolution
Administrative Support
Housing Security
Move-in
Move-out
BC Housing
Residential Tenancy Branch
Microsoft Word
Microsoft Outlook
Microsoft Excel
Criminal Record Check
Vulnerable Sectors Check
First Aid
Social Housing
Property Inspections

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