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Added 2 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Laval, QC
- Full-time
…productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to…
Added 30 mins ago
D
Team Leader
Dollarama
Terrebonne, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 30 mins ago
TA
Leasing Associate
The Armour Group Limited
Halifax, NS
- Full-time
The Armour Group is currently seeking a Commercial Leasing Associate. The Commercial Leasing Associate will play a pivotal role in the leasing operations of our growing commercial portfolio…
Added 32 mins ago
FM
Senior Associate, Employee Relations
Ford Motor Company
Windsor, ON
- Full-time
Supports investigations within their assigned customer group, ensuring that all disciplinary issues, grievances, and arbitration matters are handled in a timely and effective manner.…
Added 47 mins ago
TT
Assistant Store Manager in Training Winners - Ancaster Power Centre
The TJX Companies, Inc.
Ancaster, ON
- Full-time
Under the guidance of the Store Manager, you’ll participate in an on-the-job training program designed to deepen your knowledge of key store functions, including merchandising, customer…
Added 47 mins ago
EU
Senior Manager, Market Access & Government Affairs
Eisai US
Canada
- Full-time
Reporting to the Associate Director of Market Access & Government Affairs, the Senior Manager, Market Access & Government Affairs is responsible for building and leveraging relationships…
Added 47 mins ago
S
Sales Consultant II
Sysco
Thunder Bay, ON · Sysco Thunder Bay
- Full-time
Responsible for Strategic Account Planning, developing new business, growing account portfolio, and retaining customer accounts to achieve profitable sales growth within assigned territory
Added 1 hour ago
HG
Estimating Coordinator
Harvard Group International
Burlington, ON
- Full-time
…Ontario, preparing manufacturing estimates and coordinating customer projects from quotation through production and delivery. Reporting to the National Sales Manager, Perforated, this newly…
Added 1 hour ago
TH
Administrative Services Clerk (Casual) | CVH Registration ER
Trillium Health Partners
ON · ON, Canada
- Part-time
Reporting to the Manager of Patient Registration, the Registration Associate provides quality customer service for patients through the process of registration. This position is responsible…
Added 1 hour ago
P
Maintenance Coordinator
Penske
Mississauga, ON
- Full-time
2 years+ experience in customer service and operations experience required
Added 1 hour ago
OA
Product Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 1 hour ago
SI
Wireless Sales Supervisor
Staples Inc.
Duncan, BC
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 1 hour ago
B
Dynamics 365 Business Central Operations Manager
BDO
Hamilton, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
- Full-time
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
Added 1 hour ago
OR
Bilingual Wireless Sales Associate - Edmundston
OSL Retail Services Inc
Edmundston, NB
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 1 hour ago
VE
Senior Project Manager, Electrical Commissioning
Veolia Environnement SA
Edmonton, AB
- Full-time
Minimum 15 years of experience in the Electrical/Mission Critical industry; a Bachelor’s degree is preferred, but an Associate degree from relevant technical programs will be considered.
Added 2 hours ago
TH
SUPERVISEUR 21/22/25
The Home Depot Canada
St. Albert, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 2 hours ago
S
Sales Associate (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Part-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 2 hours ago
S
Sales Associate (Rideau Centre)
Swatch
Ottawa, ON
- Part-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 2 hours ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 2 hours ago
TH
Administrative Services Clerk (Full Time) | M EMERG Admin & Performance
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Manager of Patient Registration, the Registration Associate provides quality customer service for patients through the process of registration. This position is responsible…
Added 2 hours ago
T
Personal Banking Associate
TD
Belleville, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
T
Personal Banking Associate
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
SR
Equipment Rental specialist
Sunbelt Rentals, Inc.
Levis, QC
- Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 2 hours ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
…inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure…
Added 2 hours ago
SG
Warehouse Associate
Swatch Group
Brampton, ON
- Full-time
As a Warehouse Associate, you will report to the Warehouse Supervisor/Manager and be responsible for supporting all warehouse operations, including receiving, inventory management, order…

Pacifica Housing

Resident Services Coordinator

Victoria, BC, Canada

Compensation: $29.06-$31.50/hour · Full-time

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Job details

Pay: Compensation: $29.06-$31.50/hour
Job type: Full-time
Experience: A minimum of 2 years related property management experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Title: Resident Services Coordinator (RSC)

Posting Number: 26-066

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $29.06-$31.50/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: October 20, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

Contributes to ensuring a high occupancy rate by:

Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

Tenancy Management and Resident Communication:

Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings

Performs a variety of administrative functions including:

Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Please note that a combination of experience and education may be considered.

Education:

Secondary school graduation
Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience.

Knowledge, Skills and Abilities:

Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
Current basic First Aid Certificate

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
Competitive BCGEU Pension Plan.
Employee assistance program.
Wellness time.
Career development and internal advancement opportunities.
Organization and individual training opportunities.
Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

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More about this job

Responsibilities

The Resident Services Coordinator supports the effective operation of residential properties by managing move-in/move-out processes and maintaining high occupancy rates. They also handle tenancy management, including resident communication, rent collection, and representing the organization at Residential Tenancy Branch hearings.

Requirements

Candidates must have a secondary school diploma and a certificate or diploma in Office Administration. A minimum of 2 years of related property management experience is required, along with a valid driver's license and a clean criminal record check.

Skills

Property management
Conflict resolution
Time management
Organizational skills
Residential Tenancy Act knowledge
Yardi software
Microsoft Office
Communication
Data entry
Record keeping
Administrative support
Customer service

Benefits

Extended health insurance
Dental insurance
Life insurance
Pension plan
Employee assistance program
Wellness time
Career development opportunities
Internal advancement opportunities
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Tenancy Act
Yardi
Tenancy Agreements
Rent Collection
Conflict Resolution
Administrative Support
Housing Security
Move-in
Move-out
BC Housing
Residential Tenancy Branch
Microsoft Word
Microsoft Outlook
Microsoft Excel
Criminal Record Check
Vulnerable Sectors Check
First Aid
Social Housing
Property Inspections

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