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Added 1 hour ago
JA
Base Administrator
Jazz Aviation LP
Vancouver, BC
- Full-time
Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis.
Added 2 hours ago
S
Service Partner Program Specialist - ONSITE
SCIEX
Vaughan, ON
- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
Added 2 hours ago
EI
Sr Manager, Product Owner
Economical Insurance
Waterloo, ON
- Full-time
…design and delivery of the Business and Technology Roadmap for Property & Casualty to achieve a best-in-class customer experience and effective operational scalability, ensuring strategic…
Added 3 hours ago
SG
Purchasing Assistant
Saliance Global Holdings Co. Ltd
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Assist with rental property administration, including tenant communications, maintenance coordination, vendor scheduling, and record management.
Added 4 hours ago
ER
Reservations Specialist
Eldorado Resort
Kelowna, BC
- Full-time
…other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on…
Added 4 hours ago
VH
Front Desk Agent - Mountaineer Lodge
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs
Added 4 hours ago
DI
Sr Manager, Product Owner
Definity Insurance Company
Waterloo, ON
- Full-time
…design and delivery of the Business and Technology Roadmap for Property & Casualty to achieve a best-in-class customer experience and effective operational scalability, ensuring strategic…
Added 4 hours ago
CL
HUMAN RESOURCES & PAYROLL COORDINATOR
Cold Lake First Nations
Cold Lake, AB
- Full-time
This position provides day-to-day support across recruitment, employee onboarding, payroll, benefits and pension administration, and employee records. Working closely with management,…
Added 5 hours ago
H
Leasing Manager
Hays
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…documentation and move-in. You will also support the wider property team with lease administration, resident requests, vendor coordination and general office…
Added 5 hours ago
Postmaster - Premises provided by Postmaster (Group Office) RVSGA10 (89115875)
Canada Post - Postes Canada
AB · Fishing Lake, AB
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 5 hours ago
T
Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Keep recurring office administration on schedule - onboarding and offboarding tracking, monthly budget and invoice reporting for office purchases, anniversary date reports, and the monthly…
Added 5 hours ago
A
Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 5 hours ago
A
Assistant Property and Rental Manager
Armco
Mascouche, QC
- Full-time
The Assistant Property and Rental Manager will be responsible for participating in the leasing and day-to-day operations, ensuring efficient and optimized management and leasing.
Added 5 hours ago
MC
Floating Leasing & Admin (East)
Medallion Corporation
Toronto, ON
- Full-time
…look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the…
Added 5 hours ago
H
Licensed Property Manager
Hays
Surrey, BC
- $80,000 to $100,000 CAD / year
- Full-time
Hays is partnering with an established, privately held property management company with a long-standing presence across the Lower Mainland. With a diverse portfolio spanning residential and…
Added 5 hours ago
MC
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
- Contract
…look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the…
Added 5 hours ago
B
Branch Operations Administrator, Nesbitt Burns (contract)
BMO
Montreal, QC · MCGC
- Full-time
Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
Added 6 hours ago
GZ
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Quebec, QC
- Full-time
Gestion Zagora is a young and dynamic company specializing in property management. For over five years, the company has owned and managed a diverse portfolio of residential properties…
Added 6 hours ago
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON
- Full-time
The Portfolio Management Group (PMG) is responsible for supporting BMO Private Banking Canada’s Investment Counselors (ICs) with the effective administration and implementation and…
Added 6 hours ago
SR
Receivables Associate
SmartCentres REIT
Vaughan, ON
- Full-time
Liaise with Accounting, Revenue, Tenant Administration, Property Management, and Accounts Receivable to ensure all teams are working seamlessly and in conjunction with each other to build a…
Added 6 hours ago
MS
Store Manager
Make Space
ON · Dundas, Ontario
- $47,000 to $52,000 CAD / year
- Full-time
We are looking for a Full-Time Store Manager for our Waterdown self-storage facility to join our team! You will be the first point of contact for customers and will be responsible for…
Added 6 hours ago
P4
Property Administrator
Pier 4 Ltd
Dartmouth, NS
- Full-time
Reporting to the Manager, Property Administration, the Property Administrator supports the day-to-day operations of our properties through Yardi administration, lease and tenant file…
Added 7 hours ago
S-
Talent Acquisition Specialist
SPE - Serruya Private Equity
Markham, ON
- Full-time
Experience within retail, hospitality, food service, franchising, consumer brands, commercial real estate/property management, or multi-site operations is strongly preferred.
Added 7 hours ago
M
Front Desk Manager
Marriott
Toronto, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Added 7 hours ago
M
Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…

Pacifica Housing

Resident Services Coordinator

Victoria, BC, Canada

Compensation: $29.06-$31.50/hour · Full-time

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Job details

Pay: Compensation: $29.06-$31.50/hour
Job type: Full-time
Experience: A minimum of 2 years related property management experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Title: Resident Services Coordinator (RSC)

Posting Number: 26-066

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $29.06-$31.50/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: October 20, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

Contributes to ensuring a high occupancy rate by:

Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

Tenancy Management and Resident Communication:

Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings

Performs a variety of administrative functions including:

Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Please note that a combination of experience and education may be considered.

Education:

Secondary school graduation
Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience.

Knowledge, Skills and Abilities:

Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
Current basic First Aid Certificate

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
Competitive BCGEU Pension Plan.
Employee assistance program.
Wellness time.
Career development and internal advancement opportunities.
Organization and individual training opportunities.
Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

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More about this job

Responsibilities

The Resident Services Coordinator supports the effective operation of residential properties by managing move-in/move-out processes and maintaining high occupancy rates. They also handle tenancy management, including resident communication, rent collection, and representing the organization at Residential Tenancy Branch hearings.

Requirements

Candidates must have a secondary school diploma and a certificate or diploma in Office Administration. A minimum of 2 years of related property management experience is required, along with a valid driver's license and a clean criminal record check.

Skills

Property management
Conflict resolution
Time management
Organizational skills
Residential Tenancy Act knowledge
Yardi software
Microsoft Office
Communication
Data entry
Record keeping
Administrative support
Customer service

Benefits

Extended health insurance
Dental insurance
Life insurance
Pension plan
Employee assistance program
Wellness time
Career development opportunities
Internal advancement opportunities
Training opportunities

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Tenancy Act
Yardi
Tenancy Agreements
Rent Collection
Conflict Resolution
Administrative Support
Housing Security
Move-in
Move-out
BC Housing
Residential Tenancy Branch
Microsoft Word
Microsoft Outlook
Microsoft Excel
Criminal Record Check
Vulnerable Sectors Check
First Aid
Social Housing
Property Inspections

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