Resident Services Coordinator
- Victoria, BC, Canada
Compensation: $29.06-$31.50/hour · Full-time
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Job details
- Pay
- Compensation: $29.06-$31.50/hour
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 2 years related property management experience
- Posting language
- English
- Posted
Original job description
Position Title: Resident Services Coordinator (RSC)
Posting Number: 26-066
Reports to: Manager of Resident Services
Union: BCGEU
Compensation: $29.06-$31.50/hour
Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)
Status: Full Time, Permanent
Posting Closing Date: October 20, 2026 at 4pm
Organizational Focus:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Key Responsibilities:
The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.
Please note that a combination of experience and education may be considered.
Education:
Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.
Benefits
Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.
Posting Number: 26-066
Reports to: Manager of Resident Services
Union: BCGEU
Compensation: $29.06-$31.50/hour
Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)
Status: Full Time, Permanent
Posting Closing Date: October 20, 2026 at 4pm
Organizational Focus:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Key Responsibilities:
The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.
- Contributes to ensuring a high occupancy rate by:
- Arranging viewings with potential residents and following up with prospective renters
- Completing the move-in process with new residents
- Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
- Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
- Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place
- Tenancy Management and Resident Communication:
- Timely response to resident communication including complaints and inquiries
- Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
- Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
- Works with residents to create and track payment plans as required and that chargeback procedures are followed
- Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
- Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
- Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
- Performs a variety of administrative functions including:
- Undertaking move-ins/move-outs and unit showings
- Processing rent/subsidy changes as per BC Housing guidelines
- Implementing rent increases in accordance to RTB requirements
- Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
- Providing monthly reports to the Manager of Resident Services on internal housing statistics
- Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
- Cross-training with coordinator positions in other departments
- Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required
Please note that a combination of experience and education may be considered.
Education:
- Secondary school graduation
- Certificate or diploma in Office Administration
- A minimum of 2 years related property management experience
- Strong organizational and time management skills
- Demonstrated conflict resolution skills
- Knowledge of the Residential Tenancy Act
- Ability to operate as part of an interdisciplinary team
- Proficient in MS Office programs including Word, Outlook and Excel
- Knowledge of Yardi Property Management software an asset
- Completion of a Criminal Record Check is required before employment commences
- Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance
- Current basic First Aid Certificate
Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.
Benefits
- A mission driven and meaningful working environment
- Competitive salary from a Certified Living Wage Employer
- Minimum six (6) percent vacation accrual rate for all permanent staff
- Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
- Competitive BCGEU Pension Plan
- Employee assistance program
- Wellness time
- Career development and internal advancement opportunities
- Organization and individual training opportunities
- Dog friendly offices
Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.
More about this job
Responsibilities
Coordinate resident services and tenancy processes, including viewings, move-ins and move-outs, resident communications, payment plans, rent collection coordination, and tenancy documentation. Support occupancy and housing stability, prepare for and represent the organization in Residential Tenancy Branch proceedings, and complete reporting and administrative duties.
Requirements
Requires secondary school graduation and an Office Administration certificate or diploma, with at least two years of related property management experience; a combination of education and experience may be considered. Candidates need organizational, time-management, and conflict-resolution skills, knowledge of the Residential Tenancy Act, Microsoft Office proficiency, a valid driver’s license and reliable vehicle with business-class insurance, current basic First Aid, and successful criminal record checks.
Skills
- Property Management
- Tenancy Management
- Resident Communication
- Conflict Resolution
- Organization
- Time Management
- Residential Tenancy Act Knowledge
- Interdisciplinary Collaboration
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Rent Collection
- Recordkeeping
- Administrative Coordination
- First Aid
Benefits
- Minimum Six Percent Vacation Accrual
- Extended Health and Dental Benefits
- Life Insurance
- BCGEU Pension Plan
- Employee Assistance Program
- Wellness Time
- Career Development and Advancement Opportunities
- Training Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Administrative
- Customer Service & Support
- Legal
Keywords
- Property Management
- Resident Services
- Tenancy Management
- Residential Tenancy Act
- Residential Tenancy Branch
- Yardi
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Move-In Coordination
- Move-Out Coordination
- Unit Showings
- Rent Collection
- Accounts Receivable
- Payment Plans
- Rent Subsidies
- Tenancy Agreements
- Eviction Prevention
- Housing Stabilization
- Conflict Resolution
- Resident Records
- Criminal Record Check
- Vulnerable Sector Check
- First Aid
- Driver’s License
- Business-Class Vehicle Insurance