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Pacifica Housing

Resident Services Coordinator

Victoria, BC, Canada

Compensation: $29.06-$31.50/hour · Full-time

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Job details

Pay: Compensation: $29.06-$31.50/hour
Job type: Full-time
Apply by: Apr 3, 2027
Experience: A minimum of 2 years related property management experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Title: Resident Services Coordinator (RSC)

Posting Number: 26-066

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $29.06-$31.50/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: October 20, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

Contributes to ensuring a high occupancy rate by:
Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place
Tenancy Management and Resident Communication:
Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
Performs a variety of administrative functions including:
Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Requirements

Please note that a combination of experience and education may be considered.

Education:

Secondary school graduation
Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience

Knowledge, Skills and Abilities:

Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance
Current basic First Aid Certificate

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
Competitive BCGEU Pension Plan
Employee assistance program
Wellness time
Career development and internal advancement opportunities
Organization and individual training opportunities
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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More about this job

Responsibilities

Coordinate resident services and tenancy processes, including viewings, move-ins and move-outs, resident communications, payment plans, rent collection coordination, and tenancy documentation. Support occupancy and housing stability, prepare for and represent the organization in Residential Tenancy Branch proceedings, and complete reporting and administrative duties.

Requirements

Requires secondary school graduation and an Office Administration certificate or diploma, with at least two years of related property management experience; a combination of education and experience may be considered. Candidates need organizational, time-management, and conflict-resolution skills, knowledge of the Residential Tenancy Act, Microsoft Office proficiency, a valid driver’s license and reliable vehicle with business-class insurance, current basic First Aid, and successful criminal record checks.

Skills

Property Management
Tenancy Management
Resident Communication
Conflict Resolution
Organization
Time Management
Residential Tenancy Act Knowledge
Interdisciplinary Collaboration
Microsoft Word
Microsoft Outlook
Microsoft Excel
Rent Collection
Recordkeeping
Administrative Coordination
First Aid

Benefits

Minimum Six Percent Vacation Accrual
Extended Health and Dental Benefits
Life Insurance
BCGEU Pension Plan
Employee Assistance Program
Wellness Time
Career Development and Advancement Opportunities
Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Resident Services
Tenancy Management
Residential Tenancy Act
Residential Tenancy Branch
Yardi
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Move-In Coordination
Move-Out Coordination
Unit Showings
Rent Collection
Accounts Receivable
Payment Plans
Rent Subsidies
Tenancy Agreements
Eviction Prevention
Housing Stabilization
Conflict Resolution
Resident Records
Criminal Record Check
Vulnerable Sector Check
First Aid
Driver’s License
Business-Class Vehicle Insurance

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