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Added 1 day ago
Personal Lines Team Lead - Contract
Oracle RMS Insurance Risk Management Services Inc.
Concord, ON
Full-time
Are you ready to take your career to the next level? At Oracle RMS, we’re an award-winning insurance brokerage with exciting opportunities across our expanding team.
Added 3 days ago
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Full-time
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Team Lead – Personal Lines
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Added 5 days ago
Personal Lines Team Lead - Insurance Brokerage
FSB GROUP LTD.
Concord, ON
$90,000 to $120,000 CAD / year
Full-time
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Pacifica Housing

Supportive Housing Team Lead

Nanaimo, BC, Canada

Pay: Compensation: $29.98-$32.38 per hour
Job type: Full-time
Apply by: Feb 1, 2027
Posting language: English
Posted: Aug 5, 2026

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Original job description

Position Title: Team Lead of Supportive Housing

Posting Number: 26-034 & 26-050

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $29.98-$32.38 per hour

Regular Full-time lines:

#26-034 - 12:00pm-5:00pm Wednesday and 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)
#26-050 - 8:00am-7:00pm, Sunday to Tuesday and 12:00pm-5:00pm Wednesday (70 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: August 20, 2026 at 4:00pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

The Supportive Housing Team Lead provides both direct, person-centered support to tenants and leadership to Housing Support Workers at Pacifica Housing's supportive housing sites. In addition to carrying out the duties of a Housing Support Worker, the Team Lead offers mentorship, training, and operational support to staff, ensuring services are delivered effectively and in alignment with Housing First and harm reduction philosophies.

The role balances front-line tenant support with supervisory responsibilities, serving as a resource for staff in handling complex tenant situations, coordinating case management, and ensuring program consistency. Team Leads act as a key liaison between front-line staff, property management, and external community partners, while also providing operational assistance to the Manager of Supportive Housing.

Team Leads are accountable for:

Delivering person-centered support services and programs to tenants, following a Housing First and psychosocial rehabilitation (PSR) approach
Supporting and mentoring Housing Support Workers in their daily duties, case management, and critical incident response
Coordinating property-related concerns in collaboration with the Property Management team
Advocating on behalf of tenants with external community agencies and service providers
Contributing to staff scheduling, onboarding, and training, while ensuring smooth day-to-day operations
Assisting the Manager of Supportive Housing with operational oversight, program planning, and tenant-focused initiatives

By combining front-line tenant support with leadership, the Team Lead role is vital to creating a safe, inclusive, and supportive housing environment that promotes stability, dignity, and tenant well-being.

Key Responsibilities:

Tenant Support & Advocacy

Prepare, implement, monitor, and evaluate individualized support plans with tenants
Provide life skills training (e.g., meal preparation, housekeeping, personal care, and self-management)
Support tenants in navigating Ministry services, medical and psychiatric appointments, and community resources
Assist tenants with financial management, including budgeting, Public Trustee coordination, rent, and damage deposits
Monitor tenant mental health and substance use, identifying when additional support is needed
Recognize, analyze, and respond to emergency situations, including overdose response and naloxone administration
Provide health-related support, including end-of-life care
Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community
Support tenants transitioning into or out of supportive housing

Staff Support & Leadership

Provide senior-level support to the team, including resolving complex tenant issues, debriefing critical incidents, and consulting on case management
Mentor and support less experienced Housing Support Workers in program delivery
Assist with onboarding, training, and ongoing development of new team members
Provide input and coordination in staff scheduling, managing absences, and ensuring appropriate coverage
Coordinate and assist in developing tenant programs that encourage personal growth and life skill development

Community & Program Engagement

Liaise and actively plan with external partners, including ACT teams, healthcare practitioners, police, and emergency services
Attend tenant planning meetings in the community (e.g., hospital discharges) and advocate for appropriate follow-up services
Coordinate referrals to essential services and programs for tenants
Support tenant participation in volunteer, recreational, and community-based programs

Property Support

Coordinate maintenance requests and pest control preparation with the Property Management team
Provide direct assistance to tenants preparing for maintenance or pest control activities
Perform light maintenance and repairs as required (e.g., replacing light bulbs)

Administration & Reporting

Contribute to case management by identifying concerns, reporting difficulties, and maintaining accurate documentation
Prepare incident reports for staff follow-up and Health & Safety Committee review
Provide input into program planning, policies, and procedures
Contribute to evaluation of tenant progress and prepare related reports

Collaboration & Teamwork

Maintain regular contact and provide backup for team members as needed
Participate in interdisciplinary team meetings, community case conferences, and organizational initiatives
Support the Manager of Supportive Housing with operational oversight and strategic initiatives

Other Duties As Required

Carry out responsibilities that support tenants, staff, and organizational priorities
Engage in staff training, professional development, and community engagement activities

Requirements

Note: An equivalent combination of education and experience may be considered.

Education:

A degree in a related human/social service field
Training and/or education in a related human/social service field is an asset
Conflict resolution/crisis prevention training and experience is an asset

Experience:

Minimum of three (3) years' recent experience, including one (1) year supervisory experience in the non-profit housing or related social service field
Demonstrated experience working with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

Knowledge, Skills and Abilities:

Strong working knowledge of ‘Housing First' harm reduction and client-centred theory and practice
Working knowledge of the Residential Tenancy Act
Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty
Demonstrated ability to work with individuals who have multiple barriers to stable housing
Demonstrated ability to work independently and be part of an integrated community team
Knowledge of the psychosocial rehabilitation model
Knowledge of local community resources
Demonstrated conflict management/crisis prevention skills
Ability to communicate effectively both verbally and in writing with clients, staff and community professionals
Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences
First Aid Certification is required
Naloxone administration training is required.
Availability to share on call duties for off hour emergencies, with the Manager, as required
Must have valid driver's licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance.

Benefits

A mission driven and meaningful working environment
Competitive salary from a Certified Living Wage Employer
Minimum three (3) weeks vacation entitlements
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
Competitive employer RRSP contributions
Employee assistance program
Wellness time
Career development and internal advancement opportunities
Organization and individual training opportunities
Social committee that includes robust team building and staff social events
Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

Apply About employer

More about this job

Responsibilities

The Team Lead provides direct person-centered support to tenants while supervising and mentoring Housing Support Workers. They coordinate property concerns, advocate for tenants with community partners, and assist the Manager of Supportive Housing with operational oversight.

Requirements

Requires a degree in a human/social service field and at least three years of experience, including one year of supervisory experience in non-profit housing or social services. Must possess a valid driver's license, First Aid/Naloxone certification, and a clear criminal record check.

Skills

Housing First
Harm Reduction
Case Management
Crisis Intervention
Conflict Resolution
Psychosocial Rehabilitation
Tenant Advocacy
Staff Mentorship
Life Skills Training
Residential Tenancy Act Knowledge
Naloxone Administration
MS Office
Operational Oversight
Interdisciplinary Collaboration
Budgeting Support

Benefits

Competitive salary
Minimum three weeks vacation
Extended health and dental
Life insurance
Employer RRSP contributions
Employee assistance program
Wellness time
Career development and internal advancement opportunities
Organization and individual training opportunities
Social committee and team building events
Dog friendly offices

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Housing First
Harm Reduction
Psychosocial Rehabilitation
Residential Tenancy Act
Case Management
Crisis Prevention
Naloxone
First Aid
Non-Profit
Social Services
Homelessness
Mental Health
Addictions
Tenant Advocacy
MS Word
MS Outlook
MS Excel
Criminal Record Check
Living Wage Employer

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