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Added 2 months ago
PD
Automotive Sales Manager
PAG Direct
Richmond Hill, ON
- Full-time
As we continue to grow and expand, Richmond Hill Toyota is seeking a high-performing, results-driven Automotive Sales Manager to join our leadership team.
Added 2 months ago
PD
Vehicle Acquisitions Manager
PAG Direct
Richmond Hill, ON
- Full-time
As we continue to grow and expand, Richmond Hill Toyota is seeking a high-performing, results-driven Vehicle Acquisitions Manager to join our leadership team.
Added 2 months ago
K
Senior Manager – Audit Quality, Inspection Support
KPMG
Swift Current, SK · Edmonton, AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · Calgary, AB · Regina, SK · Saskatoon, SK · ON · Langley, British Columbia · Kanata, Ontario
- Full-time
Support audit quality matters through the development and implementation of improvement opportunities as well as sharing of overall observations within DPP.
Added 2 months ago
RB
Investment Advisor
Royal Bank of Canada
Surrey, BC
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
RB
Investment Advisor
Royal Bank of Canada
Ottawa, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
RB
Investment Advisor
Royal Bank of Canada
Prince George, BC
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
R
Investment Advisor
RBC
Ottawa, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
KT
Assistant Store Manager
Kal Tire
Leduc, AB
- Full-time
…operational excellence can shine? Join us as an Assistant Store Manager at Kal Tire on Sparrow Dr. in Leduc, AB. and be part of a dynamic team, driving daily operations, team development,…
Added 2 months ago
Manufacturing Engineering Quality Assurance Manager
Sonova AG
Kitchener, ON
Mentorship program and career development plans
Added 2 months ago
PC
International Tax Services, Experienced Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
As an International Tax Services, Senior Manager, you’ll join one of Canada’s best international tax practices and work alongside industry leading tax professionals. Responsibilities…
Added 2 months ago
Maintenance Coordinator
Geotab
Oakville, ON
…maintain tools and equipment; and assist with the Pool Car program. You will serve as a first responder for facility issues, track outstanding work, and provide on-call and after-hours…
Added 2 months ago
Senior Solutions Consultant
PagerDuty
Toronto, ON
Added 2 months ago
EC
Project Coordinator
EnGlobe Corp.
Calgary, AB · Edmonton, AB · Nanaimo, BC · Victoria, BC · Medicine Hat, Alberta · Moncton, New Brunswick · Dartmouth, Nova Scotia
- Full-time
Preparation of reports, proposals, and tender/bid submissions, budgets, project plans, and other supporting documentation, as required and directed by the project manager;
Added 3 months ago
KM
Services &Solutions Sales Executive Team Lead/Chef d’équipe des ventes de services et solutions (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
…Business Solutions’ Direct division. Reporting to the National Manager of DX Initiatives, the SSE Team Lead oversees a team of Services and Solutions Sales Executives (SSE) across the…
Added 2 months ago
SN
Barrie Aquatic Instructor Lifeguard
Splash N Learn Swim School Inc
Barrie, ON
- $17.6 to $20.25 CAD / hour
- Part-time
…safe, and high-quality lessons using our Splash N’ Learn swim…
Added 2 months ago
Maintenance Supervisor
Concord Sundial Management Inc
Whistler, BC
The Maintenance Supervisor will also work closely with the General Manager and other department leaders to prioritize maintenance needs, coordinate work orders, manage contractors and…
Added 3 months ago
KA
Technical Writer
KF Aerospace
Kelowna, BC
- $74,580 to $93,225 CAD / year
- Full-time
The Technical Writer is responsible for maintaining/updating various KF Aerospace manuals and the development of new and supplemental documents for current and future design projects.
Added 2 months ago
LM
Manager, Food & Beverage - Casino Nanaimo
Lahal Management LP
Nanaimo, BC
- $58,000 to $70,000 CAD / year
- Full-time
Join our team at Casino Nanaimo as the Food & Beverage Manager - a hands‑on, operationally focused leadership role responsible for overseeing both Front of House (FOH) and Back of House…
Added 2 months ago
E
General Superintendent
EllisDon
Edmonton, AB
- Full-time
…team members, providing quality feedback, guidance in creating development plans and next steps, and scheduling follow ups. Likewise, provide guidance and mentorship to assignees for…
Added 2 months ago
OC
Business Development Manager (Greater Sudbury and North Bay)
Ontario Centre of Innovation
Sudbury, ON
- $95,000 to $105,000 CAD / year
- Full-time
Business Development Manager - Northern Ontario (Greater Sudbury and North Bay)
Added 2 months ago
FH
Registered Nurse, Perinatal - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Participates on designated program and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 2 months ago
FH
Coordinator, Home Health Service Line - Surrey
Fraser Health
Surrey, BC
- Part-time
Identifies learning requirements of staff and, in conjunction with the Team Leader, Manager, or Educator, provides input into the development of learning objectives; provides clinical…
Added 2 months ago
FH
Registered Nurse, Perinatal - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Participates on designated program and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 2 months ago
FH
Clinician, Early Psychosis Intervention (EPI) - Langley
Fraser Health
Langley (District), BC · White Rock, BC · Langley, British Columbia
- Full-time
Reporting to the Clinical Coordinator, the EPI Clinician works as a Therapist and Case Manager in a multi-disciplinary team to provide clinical services to clients in the Early Psychosis…
Added 2 months ago
FH
Community Health Nurse - Registered Nurse - Tri-Cities
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time

PAG Direct

Automotive Sales Manager

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of progressive retail automotive sales management experience, preferably within an import/franchise dealership environment.
Posting language: English
Posted: Aug 25, 2026

Original job description

As we continue to grow and expand, Richmond Hill Toyota is seeking a high-performing, results-driven Automotive Sales Manager to join our leadership team.

The successful candidate will play a key role in driving new and used vehicle sales performance, inventory profitability, customer retention, sales team development, and overall showroom execution.

This is an excellent opportunity for an experienced automotive leader who thrives in a performance-driven environment and has a proven track record in retail automotive sales management, team leadership, and customer experience.

Position Summary

The Sales Manager is responsible for managing daily showroom activity, supporting new and used vehicle sales, overseeing appraisals and deal structure, coaching the sales team, and ensuring a consistent, professional customer experience from initial contact through delivery.

The successful candidate will work closely with all dealership departments to achieve sales, gross profit, volume, customer satisfaction, and inventory objectives.

Key Responsibilities

Sales Floor Management

Oversee daily new and used vehicle showroom activity and sales performance.
Work alongside the Sales Management team to ensure every customer opportunity is effectively managed from greeting through delivery.
Desk deals, negotiate customer offers, structure transactions, and assist Sales Representatives in closing opportunities.
Monitor daily sales activity, appointments, showroom traffic, follow-up, and closing performance.
Ensure dealership sales processes, standards, and objectives are consistently followed.
Support Sales Representatives with objection handling, negotiation, product presentation, and closing strategies.
Perform accurate, timely, and competitive trade-in appraisals.
Support the dealership’s objective of acquiring quality inventory at appropriate market values.

Sales Team Leadership & Development

Coach, mentor, and develop Sales Representatives through daily performance management.
Conduct regular one-on-one coaching and provide constructive feedback.
Identify individual strengths and development opportunities and establish appropriate action plans.
Support ongoing training in sales process, product knowledge, negotiation, objection handling, CRM utilization, and customer retention.
Hold the team accountable to dealership standards, sales objectives, CSI/NPS expectations, and established sales processes.
Promote a high-performance, customer-focused team environment.

CRM, Follow-Up & Sales Activity

Conduct daily CRM reviews and ensure sales opportunities are properly managed.
Monitor appointment confirmations, missed appointments, previous-day customer follow-up, and outbound activity.
Ensure customer opportunities are assigned, tracked, and followed up with appropriately.
Drive accountability around lead response times, appointment setting, show rates, closing ratios, and retention opportunities.
Use dealership technology and reporting tools to identify opportunities and improve sales performance.

Customer Experience & Retention

Address sales-related customer concerns promptly and professionally.
Resolve customer issues effectively while protecting the dealership’s reputation and profitability.
Build and reinforce long-term customer relationships and retention opportunities.
Support dealership customer satisfaction objectives and manufacturer customer experience programs.
Ensure the customer experience consistently reflects Richmond Hill Toyota and manufacturer standards.

Skills & Qualifications

3+ years of progressive retail automotive sales management experience, preferably within an import/franchise dealership environment.
Proven success in new and/or used vehicle sales management.
Strong understanding of used vehicle appraisals, inventory management, pricing, market trends, and gross profitability.
Demonstrated ability to lead, coach, motivate, and develop high-performing sales teams.
Strong negotiation, deal structuring, closing, and customer relationship management skills.
Results-oriented with a strong understanding of sales KPIs and performance metrics.
Excellent interpersonal, communication, and customer service skills.
High energy, resourceful, professional, organized, and process-oriented.
Strong problem-solving and decision-making abilities.
Proven ability to build long-term customer and team relationships.
Experience with vAuto is strongly preferred.
Experience with Reynolds & Reynolds and DealerMine is considered an asset.
Technologically proficient with strong CRM and reporting capabilities.
Ability to work effectively in a fast-paced, high-volume dealership environment.
Commitment to confidentiality, integrity, accountability, and operational excellence.

What You’ll Bring

We are looking for a leader, not simply a manager.

The ideal candidate is highly visible on the sales floor, leads by example, understands the numbers, develops people, and consistently looks for opportunities to improve performance.

You should be comfortable making decisions, holding people accountable, coaching in real time, and balancing volume, gross profit, customer experience, and inventory performance.

Why Join PAG Direct?

Competitive compensation package with performance-based earning potential.
Comprehensive benefits package.
Employee Assistance Program.
Ongoing leadership development and training.
Career advancement opportunities within a growing dealer group.
Strong management support and a performance-driven culture.
Proactive and knowledgeable leadership team.
Employee vehicle and dealership benefits.
Opportunity to work within a progressive and high-performing automotive organization.

Compensation

Base salary plus performance-based bonus potential.

Compensation will be commensurate with experience, qualifications, and performance.

Work Schedule

This is a full-time dealership management position requiring flexibility to support showroom operations, including a combination of day and evening shifts, weekends, and peak sales periods.

Typical operating hours include:

Monday–Thursday: 9:00 a.m. – 9:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 6:00 p.m.
Sunday: 9:00 a.m. – 5:00 p.m.

PAG Direct is committed to creating an inclusive workplace. Reasonable accommodations are available upon request throughout the recruitment process for candidates with disabilities.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Sales Manager is responsible for overseeing daily showroom operations, managing vehicle inventory, and driving sales performance through effective deal structuring and team leadership. They must also coach sales representatives, ensure high customer satisfaction, and maintain consistent adherence to dealership sales processes.

Requirements

Candidates must have at least 3 years of progressive retail automotive sales management experience, preferably in an import or franchise dealership. Strong proficiency in CRM tools, inventory management, and the ability to lead high-performing teams in a fast-paced environment are essential.

Skills

Automotive sales management
Team leadership
Inventory management
Deal structuring
Appraisals
Coaching and mentoring
Sales performance analysis
Negotiation
CRM utilization
Objection handling
KPI tracking
Product presentation
Conflict resolution
Market trend analysis

Benefits

Employee Assistance Program
Leadership development and training
Career advancement opportunities
Employee vehicle and dealership benefits

Visa sponsorship

Not detected in the job text

Keywords

Automotive Sales
Sales Management
Inventory Management
vAuto
Reynolds & Reynolds
DealerMine
CRM
KPIs
Appraisals
Dealership Operations
Customer Retention
Showroom Management
Sales Coaching
Market Trends
Gross Profitability
CSI
NPS
Lead Response
Retail Automotive
Team Development

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