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Added 12 mins ago
I
Cloud Engineer
Irth
Canada
- Full-time
Monitor production systems and maintain effective alerting to support service availability and performance
Added 12 mins ago
AC
Account Manager
Amaco Construction Equipment Inc
ON · Ontario, Canada
- Full-time
…you repaired it, operated it or driven it …. Well maybe it’s time to expand your talents and learn how to sell it? We can help you expand on your experience and show you how to translate…
Added 12 mins ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for…
Added 12 mins ago
CL
Stock Associate, Yorkville
Christian Louboutin
Toronto, ON
- Full-time
…partners and third-party vendors to ensure that the after-sale service (Care and Repair) is done efficiently for both store stock as well as customer owned…
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M
Security Lobby Guard Part Time
Marriott
Toronto, ON
- Part-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and…
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Grocery Utility Clerk (Auburn Bay)
Calgary Co-op
Calgary, AB
The Grocery Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
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TT
RETAIL STORE ASSOCIATE PART TIME WINNERS SOUTHCENTRE MALL
The TJX Companies, Inc.
Calgary, AB
- Part-time
Be a valued part of a supportive and collaborative team, working together to achieve shared goals.
Added 12 mins ago
TT
Retail Store Coordinator Full Time Winners - Brentwood Commons
The TJX Companies, Inc.
Lloydminster, AB
- Full-time
Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
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TT
Retail Seasonal Sales Associate Part Time Winners - Stavanger Drive
The TJX Companies, Inc.
St. John's, NL
- Part-time
Be a valued part of a supportive and collaborative team, working together to achieve shared goals.
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SH
Occupational Therapist - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Demonstrated commitment to customer service and teamwork
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Corporate Security Guard - Overnight
GardaWorld
Vancouver, BC
Opportunities to build your security experience while developing valuable customer service, communication, and leadership skills
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Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
Scotiabank
Montreal, QC
…overall book(s) of business, with a passion for providing client service excellence through a combination of direct client contact and through instructions from their assigned Relationship…
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TI
Resource Coordinator
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
Excellent organizational, problem-solving, and customer service skills
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RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
Status: Temporary Full Time - up to 12 months (Additional temporary vacancies may be filled through the same competition)
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Client Service Coordinator On Call
Bayshore
Chatham-Kent, ON
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
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SJ
Assistant Store Manager - Peoples Jewellers - Sunridge Mall
Signet Jewelers
Calgary, AB · Canada - Sunridge Mall - Calgary, AB
- Full-time
…from the Maritimes to British Columbia. Peoples Jewellers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to…
Added 12 mins ago
FB
Loan Consultant
Fairstone Bank
Cranbrook, BC
- Full-time
Minimum 1 year of sales experience or customer service with a focus on meeting/exceeding targets
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Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
Added 12 mins ago
LA
Delivery Driver
Lordco Auto Parts
Langley (District), BC · Langley, BC
- From $18.25 CAD / hour
- Full-time
…family-owned and operated business since 1974. Start your career in customer service and grow with us…
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Retail Sales Representative
Acosta
Orillia, ON
- Part-time
…results by identifying volume opportunities, providing excellent customer service, offering product insights, and ensuring product dominance and…
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CB
Full-time Baker
COBS Bread
Bradford West Gwillimbury, ON
- Full-time
…product, the development of our people, and our warm and friendly customer…
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Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as…
Added 12 mins ago
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Part Time Flex Sales Associate
Pandora
Saskatoon, SK
- Part-time
Flexible Sales Associate (Part-Time) is a role that fits your lifestyle. As a Flexible Staff Associate, you’ll jump in when it matters most (peak hours) to deliver incredible fan…
Added 12 mins ago
Technology Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 12 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Lac du Bonnet, MB
…performs the assigned duties related to the preparation and service of food to patients/ residents, staff, volunteers, Meals on Wheels, Supportive Housing, Adult Day, visitors, and catering…

Pakfactory

Senior Product Manager (Platform & AI)

ON, Canada
Markham, ON, L3R 0E7, Canada

Target Salary Range: $80,000 – $120,000 per year · Full-time

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Job details

Pay: Target Salary Range: $80,000 – $120,000 per year
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About PakFactory PakFactory has spent over a decade as a design-led custom packaging partner to North American brands across apparel, beauty, food and beverage, and beyond. We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals, and shipping AI products that change how packaging gets quoted, designed, and delivered.

The Mission

We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory’s digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with rigorous, tech-enabled product execution. This is not a ticket-taker job or a corporate bureaucratic role - it requires startup agility, structured first-principles thinking, and a hands-on approach to shipping high impact products.

Position Details

Job Type: Full-time, Permanent
Work Location: On-site at our office in Markham, ON
Target Salary Range: $80,000 – $120,000 per year

What You’ll Build & Own

Product Strategy & Business Discovery (50%)

Own the Digital Portfolio: Drive the vision, roadmap, and requirements for our web rebuild, customer portal, and vendor portal from problem definition to shipped software.
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and design workflows.
Deep Requirement Gathering: Uncover non-obvious business and workflow requirements by working directly alongside operations, design, sales, and executive leadership.
Roadmap & Requirement Breakdown: Translate high-level business vision into structured epics, feature specs, UX flows, and granular user stories that leave no room for developer ambiguity.
CEO Partnership: Serve as the closest thought partner to the CEO on product strategy, bringing structured thinking, challenge, and alignment to fast-moving decisions.

Project Management & Delivery Execution (50%)

Drive Shipping Cadence: Establish and run pragmatic, lightweight agile workflows – sprint planning, backlog grooming, clear milestone setting, and daily standups to maintain team alignment and pace.
External Dev Vendor Management: Hold external agencies and development partners accountable for code quality, architectural standards, scope control, and on-time delivery.
Milestone Precision & Predictability: Define accurate release milestones, remove execution blockers, and proactively manage risks before they hit delivery dates.
Quality Assurance & Acceptance: Define rigorous acceptance criteria, lead User Acceptance Testing (UAT), and ensure bug-free, performant releases before shipping to users.
Release & Change Management: Coordinate deployment schedules, user training, and rollout feedback loops across internal frontline teams and external customers.

Who You Are

Experience & Mindset

5–8+ Years in Product & Delivery: Proven track record of taking complex B2B, e-commerce, or SaaS products from discovery to end-to-end launch.
End-to-End Product Ownership: You have personally owned at least one product or application from discovery and requirements through design, build, QA, release, and post-launch iteration, staying close to the work at every stage rather than handing off between phases.
Startup Mindset: High ownership, comfort with ambiguity, fast iteration, and a bias toward action.
Depth Over Surface: Ability to dive into technical nuances, business workflows, and operational edge cases rather than managing at a high level.

AI & Technical Competence

Proven AI Fluency: Hands-on experience implementing or prototyping with LLM/AI workflows, APIs (OpenAI, Anthropic, etc.), prompt engineering, or agentic automation. You know where AI creates real leverage versus where it is hype.
Fast Tech Assimilator: Strong technical intuition with the ability to rapidly absorb modern web architecture (APIs, front-end vs. back-end trade-offs, databases) to challenge estimates, scope work accurately, and eliminate vendor bloat
Agile & Delivery Infrastructure: Mastery of agile management tools (Jira, Zoho Projects, linear platforms) and software lifecycle concepts.

Leadership & Communication

Lead Through Competence: Earn respect through execution quality, critical thinking, and domain mastery rather than titles.
Strong UI/UX Standards: High aesthetic bar for digital interfaces, ensuring products are intuitive, fast, and delightful for B2B users.
Language Capability: Fluent English communication skills (written and verbal) are required. Working proficiency in Mandarin or Cantonese is considered a strong asset.

What You Won't Find Here

Corporate Bureaucracy: No committees, meeting-about-a-meeting culture, or quarterly sign-off loops. Decisions happen in days.
A Handed-Down Playbook: You are building the product function from scratch alongside leadership.
Remote / Offsite Work: This role is 100% on-site at our Markham HQ - our digital transformation happens shoulder-to-shoulder with leadership and operations.

Benefits & Work Conditions

Extended Health, Dental, and Vision care
Paid time off (PTO) and statutory holiday pay
On-site parking
Legal Eligibility: Must be legally authorized to work in Canada.

Accessibility, Inclusion & AI Transparency

PakFactory is an equal opportunity employer committed to diversity, equity, and inclusion. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please contact HR@pakfactory.com.

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More about this job

Responsibilities

The Senior Product Manager will own the digital transformation roadmap, including web rebuilds and AI-driven product initiatives. They will partner with the CEO to bridge business vision with technical execution while managing external development vendors and agile workflows.

Requirements

Candidates must have 5-8+ years of experience in product management with a proven track record in B2B, e-commerce, or SaaS environments. Strong technical fluency in AI/LLM workflows and the ability to work on-site in Markham, Ontario, are required.

Skills

Product strategy
AI transformation
Roadmap development
Agile methodology
Requirement gathering
Vendor management
User acceptance testing
Project management
LLM workflows
Prompt engineering
UI/UX standards
Technical intuition
B2B product management
E-commerce
SaaS
Stakeholder management

Benefits

Extended health care
Dental care
Vision care
Paid time off
Statutory holiday pay
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Platform
AI
Digital Transformation
Roadmap
Agile
Jira
Zoho Projects
Linear
LLM
OpenAI
Anthropic
API
Web Architecture
B2B
E-commerce
SaaS
User Stories
UX Flows
QA
UAT
Release Management
Prompt Engineering
Agentic Automation
Packaging
Startup
Operations
Design
Sales
Leadership

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