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Added 14 mins ago
Bilingual Facility Manager III (ENG/FR)
BGIS
Ottawa, ON
Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 14 mins ago
Head of FSO
Ericsson
Toronto, ON
Full-time
Support the MSCOO by acting as a customer representative within Ericsson for FSO, prioritizing and monitoring Ericsson's internal areas to ensure quality performance and customer…
Added 14 mins ago
Machine Operator
World Emblem Internatio
Mississauga, ON
Up to $17.75 CAD / hour
Full-time
…represented by our Core Values: Stay Positive, Get the Job Done, Customer Centricity, and 100% Committed to the…
Added 29 mins ago
Accounts Manager
Battlefield Equipment Rentals
Meaford, ON · Owensound, ON
Full-time
The Construction Equipment Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow…
Added 29 mins ago
Financial Services Representative - Intern
CIBC
Sherbrooke, QC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 29 mins ago
Maintenance Manager Trainee
Penske
Montreal, QC · Saint-Laurent, QC
Full-time
…are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn…
Added 29 mins ago
Senior Sales Associate, Royal Mount - Montreal, QC-1
Versace
GV - Royalmount
Full-time
…individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your…
Added 43 mins ago
Business Development Representative – Outbound Sales
Wealthy Recruiting
Montreal, QC
Full-time
…other professional customers across Canada. With an established customer base and continued growth ahead, the company is investing in a dedicated outbound business development function to…
Added 44 mins ago
Customer Service Representative
Canadian Borealis Construction Inc.
Edmonton, AB · NorthStar Edmonton
Full-time
NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and…
Added 44 mins ago
Automotive Parts Representative
Lordco Auto Parts
Kimberley, BC
$19 to $25 CAD / hour
Full-time
Provide exceptional customer service experience
Added 44 mins ago
Store Associate (Full-Time)
Giant Tiger
Saint-Georges, QC
Full-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 44 mins ago
Cashier (Part-Time)
Giant Tiger
Ottawa, ON
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 44 mins ago
Softgoods Associate (Part-Time)
Giant Tiger
Stratford, ON
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 44 mins ago
Cashier (Part-Time/Temporary)
Giant Tiger
Sault Ste. Marie, ON
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 44 mins ago
Hardgoods Associate (Full-Time/Temporary)
Giant Tiger
Thompson, MB
Full-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 44 mins ago
Operations Representative
Fidelity Canada
Toronto, ON
Full-time
Customer-focused with strong problem-solving skills.
Added 1 hour ago
Associate
Royal Bank of Canada
Vancouver, BC
Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 1 hour ago
Route Sales Rep (Customer Service Representative)
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Grande Prairie, AB
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…
Added 1 hour ago
IDS Administrator - Markham
Commissionaires Great Lakes
Markham, ON
Full-time
Your commitment to supporting both our clients and employees will encourage client and employee loyalty and contribute to the continued success of our organization.
Added 1 hour ago
Client Service Representative - Medical Administration
ProResp, Inc.
London, ON
Full-time
We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory…
Added 1 hour ago
Bilingual Facility Manager III (ENG/FR)
BGIS
Ottawa, ON
Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 1 hour ago
People & Culture Specialist
Lantern
AB · Edmonton, AB
Full-time
At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring…
Added 1 hour ago
People & Culture Specialist
Lantern
AB
At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring…
Added 1 hour ago
Customer Service Representative (Motivator) - Ottawa Rideau Centre
GoodLife Fitness
Ottawa, ON
Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 hour ago
IIA Administrative Associate, ScotiaMcLeod (Spanish/ English) - Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of ScotiaMcLeod in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and…

PAL Airlines

Customer Service Representative

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language: English
Posted: Sep 24, 2026

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Original job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in Quebec City, QC base.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
Provide outstanding customer service to our customers.
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
Other duties as assigned.

Qualifications:

The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
The ability to fluently speak both English and French.
Must possess exceptional customer service skills.
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
Must be able to work independently and in a team environment.

Applications will be accepted on an on-going basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines

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More about this job

Responsibilities

Assist customers throughout booking, check-in, boarding, and deplaning, while ensuring passenger movement is safe and providing additional assistance when needed. Deliver excellent customer service, contribute to service initiatives, handle operational administration and reporting, and coordinate with other departments to support a positive travel experience.

Requirements

At least one year of customer service experience in a fast-paced environment is required, along with fluency in English and French. Candidates must have excellent customer service, communication, and problem-solving skills, be able to make decisions on the spot, and work independently as well as in a team.

Skills

Customer Service
Bilingual Communication
English Fluency
French Fluency
Written Communication
Oral Communication
Problem-Solving
Decision-Making
Teamwork
Independent Work
Passenger Assistance
Flight Check-In
Aircraft Boarding
Administrative Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Airline Operations
Passenger Assistance
Booking
Flight Check-In
Aircraft Boarding
Deplaning
Passenger Safety
Customer Service Policies
Company Procedures
Safety Processes
Regulatory Processes
Scheduled Flights
Charter Flights
Administrative Duties
Operational Reporting
Service Initiatives
English
French
Problem-Solving
Decision-Making
Teamwork

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