Customer Service Representative

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 17, 2026
Experience: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language: English
Posted: Sep 12, 2026

Original job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a full-time fixed term Customer Service Representative to join our team of committed professionals in Quebec City, QC base.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
Provide outstanding customer service to our customers.
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
Other duties as assigned.

Qualifications:

The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
The ability to fluently speak both English and French.
Must possess exceptional customer service skills.
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
Must be able to work independently and in a team environment.

Applications will be accepted on an on-going basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines

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More about this job

Responsibilities

Assist customers with bookings, check-in, boarding, and deplaning, while ensuring passengers move safely and receive any needed assistance. Provide excellent service, support customer service initiatives, complete operational administration and reporting, and coordinate with other departments to improve the travel experience.

Requirements

At least one year of customer service experience in a fast-paced environment and fluency in both English and French are required. Candidates must have strong customer service, communication, and problem-solving skills, be able to make decisions on the spot, and work independently and as part of a team.

Skills

Customer Service
English-French Fluency
Written Communication
Oral Communication
Problem-Solving
Decision-Making
Teamwork
Independent Work
Passenger Assistance
Flight Check-In
Aircraft Boarding and Deplaning
Administrative Reporting
Safety and Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Airlines
Aviation
Passenger Assistance
Bookings
Flight Check-In
Aircraft Boarding
Deplaning
Scheduled Flights
Charter Flights
Safety Procedures
Regulatory Compliance
Customer Service Policies
Operational Administration
Reporting
English
French
Problem-Solving
Decision-Making
Teamwork
Customer Experience

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