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PAL Airlines

Customer Service Representative

  • Happy Valley-Goose Bay, NL, Canada

Full-time

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Job details

Job type
Full-time
Experience
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language
English
Posted

Original job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take price and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking Part-Time Customer Service Representatives to join our growing team of committed professionals in Goose Bay, NL.

Duties and Responsibilities:

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
  • Provide outstanding customer service to our customers.
  • Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
  • Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
  • Other duties as assigned.

Qualifications:

  • The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
  • The ability to fluently speak both English and French would be considered an asset.
  • Must possess exceptional customer service skills.
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
  • Must be able to work independently and in a team environment.
  • Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

  • Great work/life balance.
  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Comprehensive health benefits including medical, dental, vision, and life insurance.
  • Pension Plan with Employer Matching.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.
  • Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You

#PALAirlines
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More about this job

Responsibilities

Assist passengers through booking, check-in, boarding, and deplaning processes while ensuring safety and regulatory compliance. Provide high-quality customer service and handle administrative reporting for scheduled and charter flights.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and possess excellent communication and problem-solving skills. Flexibility to work all shifts and fluency in both English and French are highly valued.

Skills

  • Customer Service
  • Communication Skills
  • Problem Solving
  • Bilingualism
  • Time Management
  • Teamwork
  • Decision Making
  • Administrative Reporting

Benefits

  • Personal travel privileges
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Pension Plan with Employer Matching
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

Visa sponsorship

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Categories

  • Customer Service & Support
  • Transportation
  • Hospitality
  • Administrative

Keywords

  • Airlines
  • Aviation
  • Passenger Handling
  • Flight Check-in
  • Aircraft Boarding
  • Charter Flights
  • Customer Experience
  • Safety Regulations
  • Operational Flexibility

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