Customer Service Representative
- Wabush, NL, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
- Posting language
- English
- Posted
Original job description
At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you're the person we are looking for!
PAL Airlines is currently seeking part-time permanent Customer Service Representatives to join our growing team of committed professionals in Wabush, NL.
Duties and Responsibilities:
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
PAL Airlines is currently seeking part-time permanent Customer Service Representatives to join our growing team of committed professionals in Wabush, NL.
Duties and Responsibilities:
- Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
- Provide outstanding customer service to our customers.
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
- Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
- Other duties as assigned.
- The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
- The ability to fluently speak both English and French would be considered an asset.
- Must possess exceptional customer service skills.
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills, as this position requires on the spot decision making.
- Must be able to work independently and in a team environment.
- Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.
- Great work/life balance.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Comprehensive health benefits including medical, dental, vision, and life insurance.
- Pension Plan with Employer Matching.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
- Opportunities for growth and development within PAL.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
More about this job
Responsibilities
Assist customers with bookings, check-in, boarding, and deplaning while ensuring passenger safety and providing outstanding service. Support flight administration and reporting, collaborate across departments, and contribute to customer service initiatives.
Requirements
At least one year of customer service experience in a fast-paced environment is required, along with strong communication, problem-solving, and customer service skills. Candidates must be able to make decisions independently, work well with a team, and adapt to flexible shifts; fluency in English and French is an asset.
Skills
- Customer Service
- Booking Assistance
- Flight Check-In
- Aircraft Boarding and Deplaning
- Passenger Safety
- Problem-Solving
- Written Communication
- Oral Communication
- On-the-Spot Decision-Making
- Teamwork
- Independent Work
- Flexibility
- Administrative Duties
- Operational Reporting
Benefits
- Personal Travel Privileges
- Interline Travel Agreements
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Pension Plan With Employer Matching
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
- Growth and Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Administrative
- Security & Safety
Keywords
- Customer Service
- Airline Operations
- Passenger Assistance
- Booking
- Flight Check-In
- Aircraft Boarding
- Deplaning
- Passenger Safety
- Safety Procedures
- Regulatory Processes
- Scheduled Flights
- Charter Flights
- Customer Service Policies
- Administrative Duties
- Operational Reporting
- Problem-Solving
- Decision-Making
- Written Communication
- Oral Communication
- Teamwork
- Shift Flexibility
- English
- French