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PAL Airlines

Customer Service Representative

St. John's, NL, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Posting Title Customer Service Representative

Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
Provide outstanding customer service to our customers.
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
Other duties as assigned.

Qualifications:

The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
The ability to fluently speak both English and French would be considered an asset.
Must possess exceptional customer service skills.
Ability to lift weight handling up to 50 lbs.
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
Must be able to work independently and in a team environment.
Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

Great work/life balance.
Personal travel privileges with PAL and interline agreements with multiple airlines.
Comprehensive health benefits including medical, dental, vision, and life insurance.
Defined Contribution Pension Plan.
Employee Stock Purchase Plan.
Employee Tuition Assistance Program.
Employee and Family Assistance Programs.
Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines

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More about this job

Responsibilities

Assist customers throughout booking, check-in, boarding, and deplaning, while ensuring passenger safety and providing additional assistance as needed. Deliver excellent service, contribute to customer service initiatives, and complete administrative and reporting duties while coordinating with other departments.

Requirements

At least one year of customer service experience in a fast-paced environment is required, along with strong communication and problem-solving skills. Candidates must be able to lift up to 50 pounds, work independently and as part of a team, and adapt to all shifts and changing operational needs; fluency in English and French is an asset.

Skills

Customer Service
Booking Assistance
Flight Check-In
Aircraft Boarding and Deplaning
Passenger Assistance
Written Communication
Oral Communication
Problem-Solving
On-the-Spot Decision-Making
Teamwork
Independent Work
Flexibility
Administrative Duties
Reporting
Safety and Regulatory Compliance

Benefits

Personal Travel Privileges
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs
Growth and Development Opportunities
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Airlines
Aviation
Booking
Flight Check-In
Aircraft Boarding
Deplaning
Passenger Safety
Customer Service Policies
Company Procedures
Safety Processes
Regulatory Processes
Customer Service Initiatives
Administrative Duties
Operations Reporting
Scheduled Flights
Charter Flights
Problem-Solving
Decision-Making
Teamwork
English
French
Shift Flexibility
Weight Handling

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